I read your mail as i am also a distressed fonezone customer. I called Orange and was told that they got not change my contract because the phone deal was done by fonezone. I then went on to ask about the change in t&c, again no luck. Can i have the number for DMC in bradford as i don't know ehat else to do.

Thanks

Thanks for your helpful information...Do you have any contact number of DMC?

Regards

 

I just sent you an email last night, did you not get it?

hi thanks for getting back to me.was it you who mentioned about dmc? do u have their number? thanks

Lol no problem, click on my name and it shud b therem it ses msn and its next to dat

if u online al put it up now,

Moderator - email removed with or without spaces, not allowed on the open forum.

widout ne spaces

hi crazyconsumer i triedlooking for yr email add sorry i couldnt find it also where is the msn thing? sorry to sound silly

shaf1

Moderator -- Click on crazyconsumer username, the email address is in the profile.

hi Shaf and fonezone hater, i cant see you email adds, please put them next to the msn thing and then it will show, or just email me, click on my name an u will c my email add.

hey do u have a contact number for dmc? thankyou

hi guys i cant believe there are so many of us who have experienced this!!! im so angry about this matter and im definately up for taking it as further as possible.On several occasions i had called them and they kept promising me that next month i will get my cash back which didnt happen.I have the same deal as yourself,of 2 handsets-850 mins an 300 texts free for 16 months and pay the last 2 months!!!! i even wrote a letter of complaint and heard nothing from them.Forget anybody else these guys need to to be reported to WATCHDOG!!!!

hi omg i wish ur online...pleas e-mail me as soon as possible...what exactly should i say to Orange for them to cancel my contract??

hey is there any way you can help me?? i started a contract through fonezone with orange for 2 handsets nokia 5300 and nokia 6300.both at 40 quid line rental. 850 mins n 300 txts. for 18 months. but 16 months were supposed to be free of charge. i have been with them since august,paid 2 bills and still not received any money back. is there any way i can get out the contract? i tried phoning orange directly and they said no because the cashback problem isn't their fault and that I'll have to take it up with fonezone.

ORANGE CUSTOMERS CAN NOW CANCEL THEIR CONTRACTS

There is a company called Dmc, and are based in Bradford town centre. I know a number of people who have now had their contracts terminated.

 Having spoken to one of the reps at Dmc this Saturday, I was told they now have a new strategy for cancelling Orange contracts, regardless of whether they have been paid cash back or not!

 Here it is:

Dmc are using a change in Orange's terms and conditions as an opportunity to help customers escape their Orange contracts.

Last month, Orange removed a range of 07 numbers from customers' bundled minutes to prevent them from making free calls to foreign countries in a revenue-saving exercise. T-Mobile made a similar move in June.

Users of the numbers have been sent a message with their latest bill that reads: 'From 15 December, all call-forwarding services beginning with 07 will no longer be covered by your plan's inclusive any-network minutes and will be charged at 20p per minute.'

Where the change results in 'an excessive increase' in charges, customers are allowed to cancel their contracts. Dmc are helping Orange customers connected by collapsed retailers Fone Zone and CSS Mobiles – many of whom signed up to multiple contracts in the pursuit of large cashback payments – to ditch their agreements with the operator.

One customer said: 'I've cancelled two Orange contracts: my sister's and my dad's.'

If you have an orange contract that you are owed cash back for, call Orange ASAP, and inform them that you wish to cancel your contract, due to a change in their T&C's (see above). They HAVE to cancel your contract, this is the same for all networks, if they change your T&C's while you are in the term of a contract.

Note: This post has been moderated.

Micha, the government has taken notice, as a number of MP's have spoken out against cash back schemes. Especially in Birmingham where Dial A Mobile has left around 80,000 customers out of pocket by approx £12 Million.

Not all cashback schemes are based on customers not claiming cash back, although most are. There are a number of companies out there who pay all your cash back up front in one go, therefore giving you a portion of their commission and keeping the rest. In this type of scheme you cannot lose out, as you get paid in full up front. Along with my family, I have had such deals for the past 5 years now, with no problems what so ever.

 Also the major companies like e2save (owned by carphone warehouse) are guaranteed to pay out rgardless of how many people claim their cash back, although obvioulsy not everyone is going to claim all their cash back. It tends to be all the new companies that have popped up over the last couple of years that have taken the money and run!

But like I say there are some reputable companies out there, particularly the ones who pay all cash up front. The deals might not be as good (although in reality theyr better, as you catually get paid!) but at least you get your cash back.

I know a number of people whom have had their contracts terminated despite only being in the contract for a few months.

Your contracts were taken out on the basis that you were to recieve cash back every month, you did not recieve this and therefore have a case to get out of your contract.

Note: this post has been moderated.

Hello everyone,

 I received 4 phones from fonezone (when i had only asked for 2-the orange ones) on the same cashback promise. i can only say one thing...its all a load of rubbish!!

 I have received to cashback from them at all after about 5months of having the phones. I don't use the phones n still receive bills. I've had county court letter sent to me.

Does anyone know how we can resolve this? In some sort of way, I'm relieved I'm not alone in all of this mess.

 Please advise- something needs to be done asap!

 Many Thanks,

Mello