I have read all the threads on this forum regarding FLOGAS, and i too am in the same situation, i am in a 2 bed flat and myself and 3 other flats in the complex are supplied gas from this horrendous company!! at present i am paying £1.58 per cubic meter and 20p per day standidng charge.
When i questioned why we were being chaged so much i was told it was due to distribution costs and that prices vary depending on where you live in the county. Only to then be told that my gas is distributed from various depots!!!!!!!!
Today i went to my loca CAB office for some legal advice as i have recenty had a notice of D/D increas from FLOGAS.
they want to increas my D/D from 75.00 per month to £156.00!!!! this is a 100% increas and when i called them to try and negotiate i spoke to the ever unhelpfull leighann and was told "tuff you use the gas so you must pay for it"
When i told them that i could not pay that much and would cancel my D/D i was them told if i did that they would cut me off!!!
So far i have managed to set up a standing order for the continuing ammount of £75.00 per month and even this is a rediculously high ammount to be paying every month!!
I also asked them for a copy of there code of conduct and complaints procedeour only to be told that they dont have one!!!
When i rang OFGEM to ask if this was legal i was told that as an LPG supplier they can do whatever they want basically, in otherwords charge what they want treat customers as they see fit and are not anserable to anyone!!
I think this is utterly rediculous that in this day and age a company is leagally allowed to conduct there business like this and that there are no laws in place to protect the vaunerable consumer
i am a single parent and i work part time i am not financially able to offer anymore money and an at my witts end and with nowhere to turn and no help available from any leagal governing body i am in constant threat of being cut off!!
my other neighbours are in the same situation but as this is a rented property the cost of replacing the equpment is not financially viable to us as the outlay is far too expensive, the landlord has left it up to us what we do about it and has basically washed his hands of the problem.
We as tenants were never given the option to choose who supplied the gas to this property as it was already in place when we moved in. We were simply asked to call FLOGAS and open an account with them.
My gas prices have steadily risen over the last 2 years i have lived in this property and im sorry to say that it has come to a point where i will have to move out as i cannot afford to pay my gas.
If anyone has any offer of help or suggestions i would be very greatfull.!!!
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