Why should I register?

To take advantage of all the features offered by our site and our community area, you need to have an account. It only takes a few seconds to register, and best of all, it’s free.

You can store your details, save time when creating a new quote, retrieve completed or saved quotes and ask our community members and experts about products, providers and others ways to save time and money.

There are two areas: My Moneysupermarket and the Community forum.

The information in this FAQ relates to the Community forum area. For specific help relating to My Moneysupermarket, please click here.

Please make sure you read the Terms and Conditions of use of the site before carrying out a comparison search. Before you post on the community forum, please read the moneysupermarket.com Community Standards and Terms of Service.

How do I register?

To create an account you need to visit the registration page, and create a new account. You need to specify details such as your email address, a forum alias, a password as well as agree to our Terms and Conditions.

While you can register and start saving your searches straight away, for security purposes you need to create an alias – this alias is used whenever you create or reply to a post.

You will need to validate your alias via email before attempting to post. To do this, we send you an email that contains a link. Click on this link and validate your account before you attempting to post on our community forum.

The validation email is normally sent out within 5 minutes of registering your username/alias, but on some occasions, this can take longer. Please be patient.

Please also check your 'spam' or 'junk' folder in case it has been put there in error. If you are still having problems, please email our Customer Services team on customerservices @ moneysupermarket.com (remove the spaces around the @).

How do I turn off email-tracking?

When you post a reply or create a thread, you automatically subscribe to that particular thread and you will receive an email each time someone replies to your thread – keeping you up-to-date with any responses you receive.

You can turn off all email tracking by clicking on ‘Edit my community profile’ on the News & Community homepage and selecting the ‘Email’ tab

How do I turn off email-tracking?

When you post a reply or create a thread, you automatically subscribe to that particular thread and you will receive an email each time someone replies to your thread – keeping you up-to-date with any responses you receive.

You can turn off all email tracking by clicking on ‘Edit my community profile’ on the News & Community homepage and selecting the ‘Email’ tab

How do I turn off email-tracking?

When you post a reply or create a thread, you automatically subscribe to that particular thread and you will receive an email each time someone replies to your thread – keeping you up-to-date with any responses you receive.

You can turn off all email tracking by clicking on ‘Edit my community profile’ on the News & Community homepage and selecting the ‘Email’ tab

How do I turn off email-tracking?

When you post a reply or create a thread, you automatically subscribe to that particular thread and you will receive an email each time someone replies to your thread – keeping you up-to-date with any responses you receive.

You can turn off all email tracking by clicking on ‘Edit my community profile’ on the News & Community homepage and selecting the ‘Email’ tab

How do I turn off email-tracking?

When you post a reply or create a thread, you automatically subscribe to that particular thread and you will receive an email each time someone replies to your thread – keeping you up-to-date with any responses you receive.

You can turn off all email tracking by clicking on ‘Edit my community profile’ on the News & Community homepage and selecting the ‘Email’ tab

How do I turn off email-tracking?

When you post a reply or create a thread, you automatically subscribe to that particular thread and you will receive an email each time someone replies to your thread – keeping you up-to-date with any responses you receive.

You can turn off all email tracking by clicking on ‘Edit my community profile’ on the News & Community homepage and selecting the ‘Email’ tab

I already have a username and password, how do I login?

Simply visit the login page and enter your username and password to login.

I have already logged in, why am I automatically logged off when I leave?

To protect your identity and data, we automatically log you out at the end of every session. If you wish to return to the site, you will need to login again.

I have forgotten my username and/or password.

If you have forgotten your username and/or password, click here to retrieve a 'forgotten password'. We will email you a link to a page where you can change your password.

What if I've registered, but still cannot login?

If you have registered, but cannot login, please ensure you have a valid username and password. If you are sure the username and password are valid, but still cannot login, you may need to validate your account.

Alternatively, your account may be on hold. In this case, please email us at customerservices @ moneysupermarket.com (remove the spaces around the @).

I've logged in before, but now can’t login?

First check to ensure your username and password are correct. If you still can’t login, your account may have been deactivated due to inactivity. Please contact us at customerservices @ moneysupermarket.com (remove the spaces around the @).

What is an alias?

Your alias is the name you choose to be known by when posting on the community forum. This appear next to each of your posts. We do not allow you to use your email address as your alias.

What is a profile?

Your profile includes details about the posts you've made and personal information you wish to share such as your name, your occupation, your interests and date of birth, your personal website, a brief biography as well general site options, favourite users, favourite posts and favourite sections. You can also add a signature to your posts - please see below.

To edit your profile, click here. You can also access your profile by clicking on ‘Edit my community profile’ on the News & Community homepage.

How do I add a signature to my profile?

You can add a signature to the end of any posts you make in the forum. This will then appear at the bottom of anything you post. If you change your signature, it will be changed on all posts that you have so far made, as well as on any future posts that you make.

How do I post a new thread on a forum?

After you have validated your alias, you can ‘Reply’ to an existing post or click the ‘Write new post’ button after navigating to the forum you would like to post in.

Clicking on this button will take you to a form for posting a message. You will need to log in to successfully post.

How do I reply to an existing post?

You can reply to an existing post using either the 'Reply' or 'Quote' buttons displayed with the post. If you do not see the 'Reply' or 'Quote' image buttons when viewing a post, the post may not allow replies.

How do I edit my posts?

You will see an 'Edit' image button next to posts you have made. Clicking on this image button will allow you to edit your post.

How do I delete my posts?

You will see a 'Delete' image button next to new posts you have made. If a post you have made has one or more replies you will no longer be able to delete the post. There is small time delay after you have posted during which you cannot delete your post.

My post has words replaced with ***?

There is a word filter for posts. When word filters are enabled, certain words, that are deemed to be offensive, are filtered out and replaced with the * character.

How do I set the date format?

You can change the date format from clicking on ‘Edit my community profile’ on the News & Community homepage and selecting the ‘Site Options’ tab..

What are the other icons/avatars that show up next to users?

Several icons show up next to alias/username in the forum. Common examples are administrators, moderators, or top posters.

What is an administrator?

An administrator is the highest permission level within the community. By default, an administrator has full permissions to perform any action, e.g. moderating posts, approving users, and so on.

What is a VCM?

VCM stands for volunteer community moderator. They perform a range of tasks including approving posts, moving posts, deleting posts and editing posts. Please respect the job they have volunteered to do. If you have a problem with the actions of a VCM, please contact the Community Editor by email on graeme.delap @ moneysupermarket.com . [Please remove the spaces around the @]

What is a private message (PM)?

A private message is like email within the community and you can send a private message to other users that is visible only to them. No private information, such as the user's email address, is ever disclosed. However, the administrator has not enabled this function at the moment.

What is an avatar?

An avatar is a picture which appears alongside your posts as part of your profile. Avatars not currently allowed but are planned for inclusion in the future.

How do I change my Password?

Once logged in, you can change your password from you’re My Moneysupermarket 'Personal Details' page.

How do I change my Username?

You cannot change your username.

How do I change my email address?

Once logged in, you can change your public email address from the ‘Edit my community profile’ page. You cannot change your private email address, nor can you change your email address from your mymoneysupermarket 'Personal Details' page. If you need to change your private email address you will need to create a new account.

What if I don’t want my name displayed in the member lists?

You can set the option in ‘Edit my community profile’ and selecting the ‘Site Options’ tab. Select the button ‘Display in members list’ and your name will not appear in any member listings, including the listing of who is online.

When I view a forum I don't see any threads/posts?

A forum may not display any threads if there are no threads in the forum, or if filters on the forms have been applied and no threads match the filter. An example of a filter is filtering to display threads newer than a certain date, such as threads new in the past 2 weeks.

I just posted a message, but I can't see it?

A forum may, or may not, be moderated depending upon how the forum has been configured. After posting a message in a moderated forum you may receive a message stating that the post is awaiting moderation. Once the moderators approve your post it will become visible. The moderators may choose to move, edit, or delete your post to ensure that the post is relevant to the particular forum.

How do I rate a post?

We encourage you to rate the posts and the advice you are given – this helps other users to find accurate and useful advice – as well as providing feedback to the member who posted the reply.

To rate a post, place your mouse over the stars. When the required number of stars is highlighted, simply click the mouse. The stars will remain highlighted and your rating will be stored. The current star ratings are:

one star: poor
two stars: fair
three stars: average
four stars: good
five stars: excellent

What are the different icons next to threads?

The icons next to threads when viewing a forum indicate different status. You can move your mouse cursor over these icons to see what the different status / types of threads are.

What is an announcement?

If the administrator or Community Editor need to let you know of any important information, they may post an announcement – this is always displayed at the top of a forum in a section called: ‘.

What is a sticky thread?

A sticky thread allows a post to remain at the top of a forum for a specified amount of time. It is similar to an announcement, though an announcement is displayed separately from other threads and usually does not allow replies.

What is a locked thread?

A locked thread is a special post that does not allow replies. Once an administrator or moderator locks a thread, no more posts are allowed.

Can I sort threads when viewing a forum?

Yes, you can sort threads when viewing a forum, by: author, replies, views, and last post. The default sort for a forum is to display the newest threads first (last post descending). To sort simply click on the options button at the bottom of the screen, select your desired sort order, and click 'Apply'.

Why can I not access a forum I know exists.

If you are attempting to access a forum that you have visited before or know exists, but now receive an 'Unknown Forum' error, there are two likely reasons. The first is that the forum you are attempting to access is private, and you are not signed in. The second reason is that the forum may have been removed.

Can I use HTML?

Yes and no. You cannot type HTML directly into the editor. If you are using Internet Explorer, the default editor for creating new posts will be a rich text editor that will automatically format posts using HTML. If you post with a browser other than Internet Explorer, a standard HTML textbox is used.

Can I add attachments to my posts?

Not at the moment.