I think a good place to start would be the consumption department at E.ON, is it them that will be calling you?

They will be able to go through the usage and your appliances and see where the energy is being used, they can also advise on tariffs.

You may also be able to talk about having a payment arrangement that will cover a longer period of time, this will bring the monthly payments down a bit for you.

I'm sorry that you are having so many problems.

As Jalexa says, it is good that you have your start readings, this means your accurate usage can be calculated whilst you have lived in the property.

Helena.

beany1:

Still sorry about your woes but you need to stop the rant about the E.On inadequacies and concentrate on the numbers.

It's good that you have the readings when you moved in. The E.On engineer should not have said the readings were excessive because they are not untypical and excessive for an electrically heated house. That's why E.On will not see anything wrong with the readings when you phone them in.

I said the readings were not untypical but they do seem excessive for an unheated house with little hot water. Unfortunately you have skated over the daily readings for a week. It would have been useful if you had posted them. You need to start scrutinising the daily figures, particularly the split between full price and cheap rate. I don't want to suggest a meter fault is likely but you need more meter readings to find out what is happenning because the numbers and the apparent usage don't add up.

Thanks everyone for replying! My latest bill which I recieved today has estimated readings on. Again! The worrying thing is when I call them with actual readings which we have been doing really regularly whilst trying to sort this, their estimates are always majorly short of what the meter says we are using. According to the bill between 31st march 09 and their estimate on 25th April 09 we used 1058kwh. Seems a lot in 3 weeks! The meter readings when we moved in were R1: 00108 now 06188 and R4: 00145 now 10103. The total according to the meter is now 16292. As you can see it has gone from a total of 00253 to 16292 in 14 months. This appears to be excessive as already said by an E.On engineer who visited. We have already done the taking a reading every 24hrs for a week and phoned the figures through but again they don't seem to think this is wrong! With regards to the water being on, the immersion is put on for an hour at most if I need to bath the kids and the heating was rarely used even during the cold weather recently as I have already been told it is an expensive type of system and doesn't heat my water at the same time and was afraid of running up an even bigger bill! My landlord doesn't seem to care either and feel right now that no one wants to even try to find out why we appear to be using so much electricity and am seriously considering moving because of whats happening! E.On say they are going to call tomorrow afternoon to discuss it again but not holding my breath for any progress! Wil probably just be sent another engineer to look at the meter who then says they can't touch it and the job gets lost in E.On's system as it goes through as uncompleted as the engineer can't do the job they were requested to do!

Helena - E.ON:

I appreciate you are trying to be helpful on behalf of E.ON, and I am just an observer, but I think your last sentence

"Until the meter type is confirmed, E.ON won't be able to correct any billing or tariff issues" should be

" electricity suppliers must not bill incorrectly and are entirely responsible along with the DNO for ensuring the meter and supply database is correct for the contracted tariff.

The customer has no personal responsibilty for that but in this case has already brought the customer concerns to the supplier.

Just my consumer perspective.

Hi beany1,

First of all it sounds like your Direct Debit has increased to cover your usage and pay off the balance of £789. This is the reason that the monthly payments are high.

But, if the billing is incorrect or you are being billed on the wrong tariff it is likely that this balance is also incorrect.

Do you have the meter readings from when you moved in to the property?

You really need to speak to E.ON again about the meter type that you have, you could even send in a photo to show your meter.

Until the meter type is confirmed, E.ON won't be able to correct any billing or tariff issues.

Hope this helps.

Helena

beany1:

On do not want to help!

There are a pile of issues going on here and I sympathise with what seems to be Eon's very unhelpful attitude on a very complicated subject.

E10 is a complication which makes switching suppliers difficult or impossible so if Eon are charging you an E7 tariff go with that. On balance most people would be better with E7 than E10 unless they have a heating system specifically tailored to E10 and use it. Even E7 does not pay if you are never going to use your storage heaters and/or cheap rate water heating.

16,000kwhrs would be a total annual energy consumption in a reasonably well heated house. You say you "never have the heating on" and "don't have any hot water". Sorry something doesn't add up there. Either the 16,000kwhrs has been estimated by Eon, or there has been a massive catch-up on previous under billing or there has been some sneaky use of heaters, or possibly a billing error. A meter error is extremely unlikely.

Your bill may say you have used 16,000kwhrs in a year but is that what the meter says? Difficult to be more helpful without more information regarding the meter readings and whether the most recent bill or statement includes any estimated readings. Start getting a handle on your consumption by taking regular meter readings.

When contacting Eon with readings don't prompt them about the E10 meter, let the adviser control the process. There may be a time for sorting the E10/E7 meter issue but not until the 16,000kwhrs issue has been understood.

I have just recieved a bill from E.On telling me they are outtiing my direct debit up to £194 a month! I live in a 3 bed semi with my partner & two kids under 5. When we moved into the property they had the wrong meter no and billed us 79p for 3 months electric (i wish!) knew it was wrong, contacted them gave them the right meter no and thought was sorted. However a year on after numerous phonecalls, two visits by engineers, and an area supervisor I now owe the grand total of £789 even though we have been paying £100 a month for the last 8 months. According to my bills, we have used over 16,000kwh in a year! We have an E10 meter fitted but are being charged on an E7 tariff and both the engineers confirmed this and we were asked to give new meter readings to get our backdated discount. When we phoned with the readings I was told we couldn't have an E10 meter as it only displays 2 readings and should have 3! So we are back at the beginning! We don't have any hot water as we are too afraid to put our immersion on because of the cost ( which isn't ideal with two small kids!0 and we never have the heating on. It's electric rads so know it's expensive so avoid using it! Really need some advice as to what we should do next! looking at the info on average yearly usage compared to our apparent 16,000kwh usage something must be wrong somewhere and E.On do not want to help!