Thanks for your help, will make contact and pass through all the info.

Hopefully will get some 'real' answers

Hi there,

I used to work in a well known utilities company for the complaints department. So i know the procedures. Also based on past experience your usage does seem very high. You've done the right thing complaining to them in the first place.

The next step you need to take is to contact Energywatch (or Ofgem if Energywatch has been disbanded). These people are the Industry middlemen between the suppliers and the regulators, and are there to speak on your behalf. Explain that you're not happy with the answer you've been given from British Gas.

Hopefully a more thorough investigation will take place then.

Thanks and hope you get the help you need.

I hope you can help, I am currently disputing my electric usage at my property; please see details;

No gas supply just electric.

My initial readings were given on September 5^{th 2005}

Day = 72551

Night = 55532

From then onwards I received bills based on readings, & estimates.

When I gave my final reading on 11^th August 2008 they were;

Day =90722

Night = 60923

Totalling for my residence over the 35months;

Day = 18,171 Kwh

Night = 5,391 Kwh

Grand total combined 23,562 kwh

final bill received in August 2008 to be £282.23 even though I have been paying £100 per month.

tracker meter fitted to monitor the readings, this was carried out for 4 weeks and apparently the meter is not faulty. An Engineer that fitted and monitored the meter said there was no possible way I could be using this amount of electric, stating that unless I had a ‘spa batch’ running 24 hours a day it’s not humanly possible with the appliances I have. He commented that a power surge or a digit slip can happen on the meter and this would not show as a fault.

From September 2005 through to August 2008 I inhabited the property 4 times per week, I can prove I travel with work and have to stay away from home

My property;

1 Bedroom flat, all electric

Appliances;

Kitchen,

1 kettle

1 fan oven & hob

1 small fridge freezer

1 microwave

1 toaster

Sitting Room,

1 TV

1 DVD player

1 Stereo

Bedroom,

1 plug in lamp

Bathroom,

1 electric shower

Hot water tank which is heated via twice a day timer, set at 4am for 2 hours, & 5pm for 2 hours. I have no storage heaters.

Heating,

2 Electric radiators, not hot air flow. Oil filled radiators both set on timers and used in Winter only. Usually similar times in morning 4am for 2 hours. Then at night 5pm until around 9pm. Both are set with thermostat temperature controlled so not on constantly.

When I first queried my bill I was informed by B Gas that a total electric of 23,562 kwh was extremely high and should have been around 16,300 total based on all the appliances I have listed above in a 1 bedroom flat, I also live alone.

BG have come back with a reply stating the average consumption is 12-15 units a day for a household (I lived alone, 4 days per week) they commented that my electric oil filled radiators could use as much as 36 units a day if left on for 6 hours over winter. therefore my winter usage could be between 35-50 units per day!!

is this correct? based on a 1 bed room flat, residing 4 days per week?

they state that 22 units per day, every day since I have lived there is normal for a household, but I don’t have a family or a large property.

please help, I don’t know what else to do and would like some real facts!

kind regards