how do i apply to change my gas/elec to the edf online v5, as there doesn't seem to be any link to do it.

boxer3:

Why not phone the Moneysupermarket helpline number?

That said it looks like online switching isn't available. Take careful note of the tariff and obtain EDF contact details from the EDF Energy website.

If there isn't a link to it, it generally means it's no longer commercially available. I.e not availabe to sale to the general public. It would still be available for their home moves and retention teams - so that current customers can port the product to a new property and for EDf to attempt to retain customers by offering a better product (even at a reduced profit margin or short-term loss).

Armed with this infomation you "might" be able to call their customer services team's and negotate transfer to this product - there's no guarentee's of course but you might get lucky.

Kramxel:

If there isn't a link to it, it generally means it's no longer commercially available.

Not sure that's quite right. If the tariff is listed its available but for various reasons the supplier has elected not to allow online switching. I had a similar experience with a Scottish Power tariff and as you suggest the tariff was managed by their "landings team", whatever that is. Took a little persistence but got it eventually.

Where a Power/Savings company usually uses comparison sites and pays commission but not on a particular product it is overwhelmingly because it's very finely priced and they don't feel/want to pay commission.

BUT that's not really why I'm contributing here. I do hope that everyone is reading the V5 t&cs before signing up OR furious of "no reading" doesn't come back here in x months time if the tariff goes wrong for him/her.

That's pretty much an example of what I suggested. The fact that any persistance was required shows that your supplier was reluctant to switch you. The only good reason they would have is if the product was no longer "commercially" availble. Their Landings team, is basically another term for retentions and as you experienced they have a far wider remit than their general custoemr service teams

Having got different results from different comparison sites all of which showed V5 as cheapest and indicating one needed to go direct to the company I did. Frankly even if the indication was not there the obvious move is to check out the company's website. I had already done that so I signed up very easily and quickly online and received an immediate salient point email.

The tariff is still available.

You can switch via TopCashback.com to receive £60 cashback in addition to the cheap tariff.

The 'not available' button has very little to do with availability - it only means you can not switch using that particular site.

I thought it may be of interest to inform members that I have switched from SSE to EDF v5 - filled out form on EDF website on 8 August and EDF informed me yesterday that my supply would start on 31 August. Not a peep out of SSE begging me to stay which I was pleased about and I would happily switch back to them in the future rates permitting.

access:

Not a peep out of SSE begging me to stay

Interesting but also worrying. You could have been slammed and not know. The acid test will be when EDF take or ask you for the transfer reading and send it to SSE for their final bill.

Maybe (probably) they sent a letter, but hey, lots of letters from my bank(s) get "lost" (allegedly).

Jalexa, I used the EDF website to switch from SSE and have had the appropriate paperwork through. Slamming is, from what I have read, done indirectly and is more popularly known as "missselling". I am at a loss to understand why the EDF request for a transfer reading should or could be a problem other than a standard internal mistake. Enlighten me please.

ps Just come back to this as I realised they wanted electricity reading. I have just had explained to me the role of the independent "Data Collector" that, in this case, SSE and EDF have to deal with. are you sure you can be slammed if you go direct?

access:

No, you're reading something into my post that's not there.

The communication from the losing supplier is what would alert the customer to "slamming". In this case not relevent because it's a genuine transfer initiated by the customer but SSE would not know that.

On, or immediately after, the actual transfer date, EDF will take, or more likely ask you for a meter reading. The meter reading is sent to SSE. I was simply wondering out loud what SSE will make of a transfer reading for a supply they did not realise they were losing. If it is the case that they didn't know. That's speculation. The only fact is that you didn't hear from SSE.

access:

I thought it may be of interest to inform members that I have switched from SSE to EDF v5

That's a very competitive tariff in most areas but I note its predicated on a minimum 2% discount over EDF standard rates. The current discount is much more than 2% (about 20% discount)

Given that its not a fixed tariff are you confident "5" won't be quietly replaced and the discount narrowed towards the 2%?

Hi Jalexa, have a look at my earlier posting on this post and I said similar on another post - no I'm not confident they won't reduce the discount BUT I did read the t&cs and decided that it was worth the risk. The risk bit is that the £50 penalty I mentioned on the other post is the fact that they pay out the DD discount at the end of the year and as far as I'm aware my readingof the t&cs is you get nothing if you don't complete a year. If 5 gets uncompetitive at a crucial point you might lose £s?

If above is wrong please correct.

access:

Hi Jalexa, have a look at my earlier posting on this post and I said similar on another post - no I'm not confident they won't reduce the discount BUT I did read the t&cs and decided that it was worth the risk. The risk bit is that the £50 penalty I mentioned on the other post is the fact that they pay out the DD discount at the end of the year and as far as I'm aware my readingof the t&cs is you get nothing if you don't complete a year. If 5 gets uncompetitive at a crucial point you might lose £s?

Hi access

I kind of remembered you saying something similar in a previous thread but couldn't find it.

I've only checked the T&Cs in relation to price increases and I think the customer has a right to cancel without penalty in the case of a price rise. Though given that prices might fall a more likely outcome is that the tariff will not change but be replaced with a cheaper tariff. So it's a "clever" tariff (not being complementary there), neither capped nor fixed.

Nevertheless a good saving for people who stay alert and understand the small print.