Hi

Is anyone having problems finding a company to support Economy 10/Heatwise ?

Powergen have just pulled support, apparently because their billing system can't support it and it causes errors - although I've never had a problem. So they've moved me off a discounted tariff onto the standard one.

Now I can't find an alternative as hardly any of the other suppliers will support Economy 10 so I can only move to a standard tariff with the other suppliers - so the switching sites don't really help much.

Hi Ian

 If you wish to change supplier you will find that your Local PES (Public Electricity Supplier) will support your meter as they own it.

 To check who this is simply look on the back of your bill and it should advise you who does the Distribution, for Example EDF Field services are EDF energy or SP Power Systems would indicate ScottishPower.

 If you need help please advise of your Local Distributor or the first 2 digits of your MPAN.

 Regards

DJMarky

Hi DJ

Thanks for your response. Theres nothing on the back of my old bills I'm afraid as I'm now on paperless.

Whats the MPAN ?

I'm guessing the distributor will be Central Networks which is part of EON, as PowerGen are also which makes me wonder...

Anyway, let me know what the MPAN is and I will supply

Hi Ian,

 No problem,

 You will find your MPAN on the front of your bill, it will be 13 digits long.

For example 1800000136541 - The first two digits of this would indicate your in a ScottishPower area for example.

 If you want me to have a further look if you provide your postcode to me (djmarky1987 at googlemail dot com) I can check who ships in your area.

 I understand if you want to keep this information private and you should find your MPAN on your bills or by viewing your detials via powergens website.

Regards

ah ok, 11 then, does this help ?

Yep, thanks very much DJ, much appreciated

Ok, will do 

FYI

Powergen have already suggested this, but I guess this gets them out of a sticky situation. I live on a newish estate and so we've all probably got the same meters in place. I'm reluctant to do anything at the moment until I've exhausted all the avenues in order to get a new supplier who will take the Economy 10 Meter and provide a good tariff. NPower said they would but thats it, and they've not got the best record.

Thanks again

The industry dealing with E10 is diabolical no one jack about it. I work in the industry and will remain anonymous for professional reasons.

E10 firstly is only for wet water radiator systems (works like a gas central heating but it electric) also underground heat pump etc this was its sole purpose it can’t support storage heaters. If you have storage heaters then you are E7 or any other kind of off peak tariff East Midlands Electricity Board (EMEB) can offer you.

If you are ever speaking to anybody at an energy company speak to there registrations or Change of Supply team they are 10 times better than general call centre.

The industry use SSC’s which is Standard Setting Configure which is basically the setting the meter has which is used to bill you. E10’s SSC is from 0935 – 0939 depending on the PES depends what they use etc.

Now Scottish and Southern Energy (SSE) I know can support E10 on one MPAN. You are also out of there distribution area so they will be cheaper than EMEB. I would give them a call on 0870 90 50 805 (there registrations team) and they will be able to get you registered asap and get a meter installed for you. Even though they EMEB cant support, because they are a PES/Meter Operator they still can install E10 for SSE. I have had to refer many customers to them as they are the only ones that seem to help and get things sorted.

I hope this information is of use, I work in this mess everyday and I know all there is to know about E10 no one wants to touch it with a barged poll and it leaves many customer at there wits end. Any more question drop me a line.

Kind Regards
Mr MPAN

Hi RAZ

 I already have E10 in place, as do all the houses in my area. I've been with PowerGen for a number of years and managed to get on an internet tariff and had been for 2 years with no issues. I contacted them about something else to then be advised I shouldn't be on that tariff because the billing system they have in place can't support E10 Meters - causes lots of problems apparently - not that I've ever had one - so they've put me onto their standard tariff.

SSE say they can't support E10 Meters in my area, although they can else where - When I ask why they can't tell me or give a valid reason anyway.

The only supplier who has said they can so far is NPower.

I've gone to Energy Watch to see if they think PowerGen are doing anything against the regulations because they are almost giving me no choice other than to change my meter.

Hi,

I am also on Heatwise / economy 10 tariff with Powergen. Todate I have not had any problems, Powergen put me on Heatwise in 1999 when I had new storage heaters fitted (contary to what Raz said) I still have the leaflet which says that the tariff was created especially for electric storage heaters.

Since changing from economy 7 to Heatwise I have noticed an improvement in keeping the house a constant temperature and a drop in bills. From problems others have had I am now worried that I will soon be taken off this tariff, but I have not had any problems with my bills and the guy that comes to read the meter has places on his hand held divice for all 5 readings, so it appears to me that E10 meters can be supported.

One thing I have noticed though is that on my bills it does not say economy 10, it says "economy 7 with Heatwise plan". Hope this helps someone, and that I don't get taken off my tariff.

Hi Rach P

E10 is different to Heatwise, as you note you have 5 readings, this will be heatwise with Economy 7, the heatwise has 3 readings, adding to your E7, giving you 5 readings.  E7 is only 7 hours cheap rate, you can have heatwise with domestic, 3 readings, with 1 rate domestic giving you 4 readings.  As said E7 is 7 hours, but E10 is 10 hours. Most suppliers cannot support E10, but as mentioned on here, Scottish & Southern can. 

The best company which supports economy 10 would be no one but your local supplier......

I live in London locally, and though EDF s my local supplier - Southern came first to me that they support economy 10....

 I spoke to NPOWER, POWERGEN - where I was been assured that they deal with Economy 10, I got the info that they were not been promoted on discounted offers as like the standard or the internet tariffs....

 So the best option would be no one but your local supplier...............

cheers

 

Dear Mr MPAN

I am having great difficulty with a certain supplier - and working out in Economy 10 is best for me. I have inherited a system with 3 MPAN electricity meters - required because they are all single phase meters & there is a lift which I gather needs a triphase supply. Over and above this, all the water heating is by immersion heating which is v expensive. I have beed trying to sort out fitting an Economy 10 meter - but noone can answer my queries. Can i trouble you?

1. Am i right in thinking the new meter is polyphase & will allow all 3 old meters to be replaced by 1?

2. If I set all immersion heaters to fit in with E10 tariff times, should this be cheaper?

Many thanks

Dr dr

Hi,

With E10 you can have a three phase E10 which would link all your single phases into one meter but depends on the area you are in as one or two Meter Opertaors dont fit 3Ph E10. With your emerrsion you will need to get a sparky to fit a timeswitch which will come on at E10 times as E10 provides a 24hr supply to your property and only switches from off peak to peak, the meter is unable to rescrict emmersion & heating systems (sometimes their is confusion ofver Easterns/10 MPAN E10 3 rate storage heating tariff and Scottish & Southerns E10). Concerning cost etc E10 is basically designed for spontaneous purposes like water/space heating systems. Unfortunaly I dont know what the current prices are at the moment but a good way to start it to caculate the usage of your emmersur to what you are paying just now to what they would be on E10 cheap rate. Now with E10 the peak rate is higher than the domestic standard rate so its looking at what energy you would use in these periods to the off peak to see if the they would balance Now depending on what area you stay in depends on what can be installed in terms of a different tariff / more suitable tariff if need be as each distrubution is different. What supplier is it that you are having the problem with? The way forward is tell us who your supplier is, what MPAN area you are in, when energy is being used most in your home, what size of property you are in, wattage of the emmersion heater and any other source of heating or applicance that needs a load of electric. With this information I will be able to do a bit of analsis and depending on your supplier may have a contact that would be good to speak to.

Cheers

Mr MPAN

Dear Mr MPAN

First thanks so much for your quick response. I have already got the immersion heaters on timer switches which have them coming on off peak. My problem is with EDF in London.

The x2 main elctricity uses are the immersion heating but also some kitchen underfloor heating in winter. I could program the latter to be off peak but it EDF off peak times are not conducive with this - 3 hours between 12pm and 4pm and for 7 hours between 7pm and 5am. The other main electricity usages are dishwasher & washing machine, which due to kids etc are on at all times of the day.

To give you some idea of my bills, my annual electricity usage is 29018 kWh!

Many thanks

Dr dr