Welcome to the British Motor Insurance Industry.

To answer your question, just put the words 'drive assist' into the search 'box'
on this forum page.............

I don't want to spoil your surprise !!!!!!!

But don't forget to NAME your insurance company and where you got your insurance.

After all, l bet it was they who introduced you to Drive Assist and charged you for their

'service'. Try and find the words Drive Assist on your policy !!!!!! they hide it behind those

wonderful expressions such as " our chosen partners", "our selected support".

Name and shame them, Marks and Spencers thrive off them as does comparethemarket

BISL and budget insurance.

I'm another complainant on this forum about Drive Assist, disputing of £400.00 charge they have taken from my debit card for alleged damages deemed to be by their experts (scuffs/scratches) to a courtesy car loaned to me during the period that my own car was being repaired (non fault accident). Has anyone dealt with a similar problem with them and what was the consequences? thanks

Hi Smurff,

Please please please email me as discussed late last year. Email address all over my profile.

Thanks

Compton

surely the handler ho dealt with your claim would have made you aware of the process via a script im assuming they follow .

If your unsure you can always have them review their calls , they are regulated by the FSA and MOJ so all calls i would imagine are recorded , especially on their FNOL side ( first notification of loss ) .

hope this helps

it makes a refreshing change to see someone take the time to write something positive about a company .

can you re write your issue so were able to help at all please

I think you would do best to re write your issue so we can understnd and then try to help you

alo there will like to ask for your help they forced me a garage and thys garage flooded my car glue te door wed builders silicone and r not bothered wed enithyng drive assist posisition is will call you back on a meeting or on lunch 7 weeks got te car back wath a mess still leaking now au can i get d a to be responsable for te bill an theyr actions thanks hope to speak wed you soon

This morning, BBC Breakfast had an item on Whiplash Compensation Claims and the companies that text you to claim. As Action Claims and Mortgage Ltd are one of these companies, I have copied this thread link to BBC Breakfast suggesting that one of their consumer programs investigates all the issues highlighted in this thread.

Rose84

I think it was only some offices of Drive Assist that appeared to be creating additional costs and problems. I am sure that they featured on a consumer programme where staff that had been acting unprofessionally had been sacked and that DA were dealing with the issues that were raised.

A neighbour of mine also used them and had no issues, so I expect it is a mixed picture. If you are careful to inspect the cars and make sure documentation is correctly issued, then perhaps you won't have a problem.

Last year I had a non fault accident. I telephoned the number provided by my insurance and was put through to drive assist. I agreed for them to sort the repair of my vehicle and accepted a car.

I was made aware from the start this was a hire car and that I would be liable for the costs if the at fault party didn't pay up. The person from drive assist assured me that should I be correct in what I was saying, that I was not at fault then I would not need to pay a thing.

Once I put the phone down I googled drive assist and came across this page. I felt sick however I decided that I would read all the terms and conditions and see what happened.

Two days later a car was delivered, it was a brand new like for like car. I was invited by the driver to come outside and inspec the car with him, which I did. I could find no dints or marks and so accepted the car.

Around 20 minutes later a low loader arrived from the garage and collected my car.

Around 10 days later my car was returned with the repairs completed and the car cleaned inside and out, I was kept updated by the garage the whole way.

Shortly after drive assist rang to arrange collection of the hire car.

The car was collected by drive assist and again I was invited to look over the car with the driver. The car was signed off as having no further damage.

I have now received a letter from drive assist to say that the case is now closed and that no further charges have been added as all costs were recovered from the at fault party.

I have been updated throughout the process and have not been subject to any charges myself.

I personally have had a good experience with drive assist ancho made the whole process easy.

As I said at the start I felt sick when I read this post but can say I have not experienced any of the complaints mentioned on this post.

John Lewis insurance services are NOT recorded with the British Insurance Brokers Association !!!!!

Why not?

John Lewis insurance services is part of John Lewis financial services, which wait for it ........
is a joint partnership with HSBC bank. ( I told you they were the new bankers )

John Lewis are Appointed representatives for AGEAS .
*****************************************
So what john lewis have done for you is to charge you a commission to put you in touch with an
insurance company of their choice and then step back with their fee !!!!!!! They will have no further
dealings with your policy, ( until renewal.... so they can get more commission ).

Most of the phone numbers they advertise re car insurance are directed to either a call centre in
Stoke on Trent or Southampton. These calls are answered by 'staff' trained to say / imply they
are employed by the household named companies. ( they must love the laugh ).

Now these insurance companies operate under many 'trading names' , how many people say
I'm insured with Tesco, M&S etc etc. In fact when you dig deeper you find a small group of
insurance companies.

Now the odds of two motorists colliding in the U.K. and both sharing the same insurance company
are greatly magnified. We now have more names, owned by fewer companies and there are
very many conflicts of interest which are only resolved in the favour of the insurance company, after
all it's they who decide the resolution . They have developed their own language such as 50 / 50 blame
where both parties are blamed 100% and both pay the maximum with penalties, but they imply it is
a 50 / 50 resolution. Has anyone ever had 50% of their excess back ??????

Furthermore most of the companies ( including john lewis ) and all the added bolt ons', such as
hire companies and solicitors etc. etc. are NOT covered by the insurance ombudsmans service.
yet that is the business they are in.

So who do you complain to and about what ??? The insurance companies have successfully
developed a mase, a smoke screen and added to 'your service' !!!! at your additional cost.

That's why premiums have gone up, they are selling you things that THEY should supply as a
minimum, after all that's why you took out the insurance isn't it ? It's one big web of deceipt !!!!!
Bet the truth is they all have a financial interest in their 'chosen partners'.

John lewis have told you it's their insurance ( John lewis insurance services) when in fact that is
run by HSBC, they are only appointed representatives of THEIR chosen insurers. Not much
choice there then, l think they only represent AGEAS and AXA.

They now bleat through their made up associations that two million drivers are driving uninsured !!!
Its got very little to do with false claims etc. It's because they as insurers have attracted and encouraged
deceipt ( remember that nice lady that phoned you ). What the insurance companies are now
trying to do is to get government enforcement tightened to increase the insurance companies
customer numbers. i.e. more money !!!!

The 'writing is on the wall' , the industry is riddled with deceipt, the banks are involved, the brokers
are mostly private limited companies ( great perks in that ). and they have now slowly but very
surely drawn in the major household named retailers. BE AWARE VERY AWARE.

P.S. chose your insurance comparison site wisely, ( you'll never guess who owns some of them, Simples!!!)

Tax payer:

You haven't told us who your broker is / was yet ? remember it is they who 'put your package together'.

.

You may find this interesting.

Posing as a prospective new customer, I ask John Lewis ( agent Sarah ) directly, not once, not twice but three times " What name, as the broker, are you called?". Sarah replied "I work for John Lewis Insurance Services". "Do you have any other broker name?" I asked. "No" she replied.

I could not get her to say differently.

Try it yourself on 0800 916 6878

When I took out my policy last month my BROKER insisted that they are called John Lewis Insurance Services.

Ooops,....... there we go, told you the car insurance business are the 'New Bankers',
riddled with cheating and deceptive methods.

The big problem at the moment is that we don't learn of this until we fall victim, it's then that they come out of the
wood work like vultures to all have a peck at the victim.

You haven't told us who your broker is / was yet ? remember it is they who 'put your package together'.

To keep you warm, Action claims also have the number 0161 491 7208, google that one for more info.
Then read their FAQ's about HIRE CARS and how they are paid for.

Good old john lewis, never knowingly undersold ?????

P.S. their full title is Action claims and mortgages Ltd ( A family owned company ).

As suggested, I Googled WHOIS 0161 488 3888 and got this comment:

"Action Claims ?This woman called i think her name was lynn. she didnt know what the hell she was talking about. and tried to make me lie and say i was injured as the result of an accident. The reason why insurance companys keep putting the price up every year is because of blood sucking vermin like this. i have been made awear that a lot of people get calls of them."

Could it be that John Lewis is now muddying it's reputation by using one of the pariah companies that is causing the increase in our car insurance premiums?

Action Claims are at Eden Point, Three Acres Lane, Cheadle Hulme, Stockport, SK8 6RL - not far from me. Coincidently, this office block is just up the road from the John Lewis Department Store at Cheadle.

I can see a letter, to John Lewis, looming on the horizon.