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Don't be fooled by the 'No Contract' advertising

Last post Mon, Jul 12 2010, 4:17 PM by tunafish. 1 replies.
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  •  Mon, Jul 12 2010, 4:17 PM

    Re: Don't be fooled by the 'No Contract' advertising

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    Well done. Stick it to 'The Man'
    • Post Points: 5

  •  Fri, Jun 18 2010, 1:42 PM

    Don't be fooled by the 'No Contract' advertising

    Reply Quote Report Abuse

    Direct Save Telecom says that it provides 'Unlimited Broadband and Free Calls with No Contract', just a '28-day rolling agreeement'. In fact if you leave within the first year, you have to pay a £50 broadband disconnection fee. I discovered this when I switched after 6 months (because the broadband was so slow). This is on top of any compensation you have to pay them if you had a new phone line installed.

    I asked for my £50 back because it conflicted with their 'No Contract' advertising, but they just ignored me. However, I got the last laugh by getting an ASA judgement upheld against them (see link). Dealing with that probably cost them more than £50!

    http://www.asa.org.uk/Complaints-and-ASA-action/Adjudications/2009/7/Utilities-UK-Ltd/TF_ADJ_46512.aspx
    • Post Points: 50