In a nutshell - Do not touch with a bargepole!

Like many others on this forum, I was suckered in by the deals they had to offer and assurance (after 3 calls before signing up) that we would not be charged setup fees... we were.

That was back in April 2007. Since then, it has been a very steep decline in service. "Broadband" speeds like a 56k dial up, phone bills for hundreds of pounds for services I've not used (wi-fi?!! WTF? Since when do you pay for your home wi-fi?), countless phonecalls and letters to their customer services team and I've NEVER had a reply... until now (I canceled my payment to them). The letter from them is dated 20th Dec 2007 and I recieved it today... 16th Jan 2008!!! I've got missing bills which have carried over to following months with no explination and I'm finally giving up on them.

I URGE everyone who's had the displesure of DST to get in touch with OFCOM, Trading Standards and CISAS. The more of us that do that, the better we all stand a chance of getting our money back.

PLEASE TAKE NOTE!

Grant

I have been with them since Janary 2007

I have had no problem with the phone service, but when you add the charge for caller display in they are no cheaper than BT.

The Broadband speeds are very variable, sometimes very fast, often slow, particularly at peak times, and sometimes non existant, the connection simply drops.

I have been asking for an e-mail address since I joined and was eventually advised to go for a web based address such as hotmail or googlemail, how do they get away with advertising e-mail addresses they can not provide ?

Customer support does not exist. They simply ignore e-mails. The only good thing is you can contact them on a landline number and get a real person answering.

If you want cheap unreliable broadband, these are the guys, but you may as well go for Tiscali or Talk Talk who, arguably, have an even worse service but are cheaper.

I have just given them the required 28 days notice having been with them over 12 months so hoping to avoid the £50 termination fee!

Anonymous (they might read this!)

Woahh!! Save you hard earned cash. Northern Rock got nothing on these guys.

They appear to be a bunch who are operating out of an office with no facilities other than desks and phones.

If you leave BT phone service and use their service, not totally reliable, to get it fixed requires reference back to BT at a cost of £Loads of lolly down to you.

Broadband sucks, speeds can go down for extended periods to near land line dial up speeds. I have copy of tests on line if required.

Their system which is hired time on Eclipse is alway being upgraded (take that to mean off line)

Complaints are ignored, no feed back and £50 to bale out, £50 if you move house even after 12 months and then another start up fee.

Modum poor and even their staff recommend you purchase a Router.

Mail me if you need more bad news

I agree with the previous posts -- stay away from DST. Moved here from abroad early 2008. We were renting and went with DST because the previous tenants had it so we thought it would be quick to setup and cheap if we moved. It took over 7 weeks for them to get broadband here even though it was just a change of customer name and it was right when we needed it most. Also I did not realize there was a disconnection fee, or that there was no voicemail or caller id included.

I advise all of you to stay away from DST. You gain nothing at all.

I wish I had seen this site before I chose BB. Stay away from DST. They have no customer service

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Just an update. I have managed to transfer my broadband away from DST. They did try to charge me £50 disconnection fee even though I was outside the 12 month period, but readily agreed it was a mistake. I must admit the customer services people have been very good during the transfer process, no problem with the MAC code or the transfer. The download speeds with my new ISP, Newnet are fantastic and reliable. I would recomend anybody to consider them.