A couple of weeks ago we went into DFS and arranged purchase of 2 sofas and a chair on interest free credit. (this was on a saturday) The same day when we got home and measured up we realised that they would not fit into our lounge, so I rang the salesman the same day who said he would change the order and that we would have to come in to sign a new credit agreement. He said he would phone to tell us when the finance company had agreed the loan so that we could come in and sign the papers.
We had not got a phone call, so I phoned again and was told that everything had been agreed and that we had to come in and sign the new agreement. We were given the impression that the suite would not be ordered until this was done.
My husband then had his weekly hours cut by his employers (60 down to 40) and we, therefore, decided we could not afford the furniture.
We rang the store who have said that the suite is now in the process of being made (even though we never signed the second credit agreement). They have said that if we wish to cancel the order we have to pay them 20% cancellation fee which equates to £360.
When I have checked the purchase agreement it does not mention a 20% cancellation fee but does state in the salesman's handwriting 'cannot cancel'.
Could anyone advise where we stand as we were under the impression that until we sign the correct finance agreement the purchase would be nul and void?