I’m ashamed of those individuals who appalled me by their unprofessional attitude.

I feel that if a security camera were present it would establish how a small minority of your staff intimidate customers & junior members of staff into verbally mistreating customers via the telephone.

After 7 hours of ringing customer service and being humiliated I have no doubts in my mind that if a member of staff were to acknowledge and verify that my treatment was inhuman that they would only serve themselves with the punishment of losing their career’s and their future with your company.

I only rang customer service to establish if I could borrow or have replaced a blu ray system which we bought in Aug/ Sept 08 and which had only been repaired in October 09. The engineer turned up at our home in Dec 08 but due to the presents we had bought our young old son for Christmas we were unable to allow him to take the blu ray away until after Christmas.

I tried to explained to the customer service dept., that after the first repair of the blu ray which was repaired in Oct 08 in our home after having had to wait about 3 weeks for the part to arrive at the repair companies depot , that I had reported the blu ray not working properly again 2 days later Oct 08 . I established that since Currys had changed over repair companies that our records were lost. I was informed that I had according to their computer, only rang customer service in mid December 08 reporting the fault. Therefore I was not eligible to a replacement blu ray.

I did not at this point realise that since we had taken out the extended warranty that we were entitled to a replacement because no engineer had arrived within 28 days of reporting a fault. I can prove that I did not ring customer service in mid Dec 08. (I am only assuming the entry on your computer must have been when someone updated our records) However I can prove the item was previously repaired and that I contacted customer support in Oct 08. However I was asked to prove that I had asked for an engineer to attend our home.

I was informed that none of the previous repair history or our telephone calls reporting a further fault in the Oct 08 about the blu ray was passed onto our records from the previous repair company. My integrity was questioned.

I did speak with a staff member who’s identity I am not prepared to disclose until I have written assurances that their treatment and their job/career within the company is secured can testify that my treatment was degrading. The staff member can further evidence that my records on the computer had been lost and that a supervisor had blocked every staff member within the customer service department from using their discretion to authorise a replacement.

The staff member acknowledged that since I had questioned a supervisor albeit professionally and calmly having pointed out an error of honesty that they had took an exception to me and made it their business to ensure my mistreatment.

I was ridiculed when I mentioned a disability I unfortunately have, by a supervisor who suggested I should not have rang up customer service until I was able to listen or speak sense with proof that I had reported the fault in Oct 08.

I am a professional person and have never in my lifetime been treated with such disrespect. I am sure if there is justice those who I spoke too will let you know who they are by the barrage of comments they will have to say about me.

If like me they tell you without oxygen (taking a breath of air) what a nightmare of a customer I was please take note of their demeanour and attitude.

I can say with total honesty that I never raised my voice nor was I rude or sarcastic nor was I at any time, unprofessional.

I am not in the habit of making complaints but even as I have left time to help heal my emotions before typing out this letter I am still feeling traumatised.

I am so sorry to hear of your troubles with Currys customer services but have come up against their varied, abusive and down right rude service also, it was like playing a game of good cop, bad cop with them, one advisor, would be helpful agreeing with my problems, or it would be their engineer saying yes i agree, you have been sold a duff, yet, as soon as either me or him contacted the appropriate department, they would be told to fix machine again, which inbetween, waiting for parts meant ina space of 6 months i had a drier that worked for a grand total of one month the rest of the time was spent waiting for new parts or engineers reports. the poor guy visiting is on first name terms with me and my children now!, i am a very practical woman who has been able to tell them the problem over the phone, due to a history of repairs with my dad, yet i was treat like a silly little girl who didnt know the answer to 2+2!

i must say i have eventually had sucess but only due to the kindness of engineer, doing it on the side himself!!!

but im here again, with replacement drier.... which once again still burns clothes and even went off in smoke, 4 weeks back,... definate model fault! but im still being given the same old repairs!

good luck and stay strong, i hope you get someone willing to fight your corner for you, if not i suggest propping up store counter until help given, make sure witness's around!

i took out the whatever happens guarantee when i bought my washing machine from Currys' which is not worth the paper it's written on..the blumming thing broke down within 2 weeks, engineer repaired it, i put a load in and it broke down mid wash, after a month of waiting for another spare part and countless phone calls to engineer/service centre etc, being told it should be with them soon, i was desperate, went into the store and said i'm not moving until it's resolved..left the store with new machine being delivered 2 days later, no compensation or apology tho, way too much to ask for..hope you get sorted soon

Dear sweetcheeks and concerned parent

Thankyou so much for replying It is very much appreciated.

I know that the bully in customer care has already rang my local currys store to block any such action of returning the blu ray back to the store, even though I bought it from another currys outside of where we live.

I have a letter of complaint written out but cant seem to find who to send it too - im wanting someone with integrity.

I cannot even get through to anyone since its the same telephone number of the dreaded customer care centre im trying to avoid.

I'd prefer a email address but again its the same customer care centre i'm trying to avoid .

It is so sad that this practise of "working in packs to tear at a victim of prey" is allowed without someone speaking up..

Im hoping for justice somehow but I'm under no illusion that currys customer care will continue to practise their wholly efficient bullying techniques.

It is about time that it was stopped.

Thank you for your support

I had a brilliant head of customer services this time around, who although has been restricted, he did give me the directors address, its worth going to a random store and asking for this, it is the main head quarters address, but they will give it to you and your name, as i said i wanted compensation for 400 pounds worth of burnt clothes, he said he was top amn and one to direct it to, unfortunaltely i no longer have his address but im sure you could find it on line or in store x

good luck, oh i never did send my letter, but think sometimes the top man is the only way to go x

Hi Guy's just a quick update. I sent the letter of complaint and no response !!

Blu Ray returned Tuesday 13th jan 08 having waited 2 weeks to repair a 3rd time.

Engineer set it up switched it on and it promptly switched itself off

Engineer took it away again and we are unaware how long it's going to take to fix a forth time.

Rang the dredded customer care and redirected to 7 different places all cutting me off promptly

I received 5 different phone numbers and eventually was given 01782655650 guess what it was shut after 2 hours 3 minues on the phone

I had been informed by all dept's they didn't have the authority to authorise a replacement !!!

But even after pointing out their policy & we have taken out the super doopa extra warranty, I was informed that

they needed the engineer to submit a report stating they couldn't fix it !!!!!!!!!!! How long must we wait !!!!!!!!!!!!!!!!!

What the devil is wrong with just replacing it ? Then they can repair my 1st one to their heart's content and we can have our Blu Ray

Still traumatised !

Well I'd advise everyone to complain so that you can hear the rudness of the individual that Curry's employ

Disgusted

No tolerance

I'm appalled

They are a horrible company. You would think in this climate every company would be offering the best possible customer service but it seems to be slipping across the board!

I work for DSGi and although i dont want to defend them, we have a bad name but we are trying to improve, yes the customer service is rubbish in store and over the phone but two years ago it was a lot worse. In large companies such as DSGi you are able to hide behind the fact that no-one will notice. I dont work in the customer service department but i know the metrics are done on time with a customer rather than problems solved so until the larger companies such as DSGi will always have bad customer service, solely down to the size of the business, and all the procedures everyone has to follow, but dont worry from what i hear DSGi will be gone in a couple of years

Why don't you send a recorded letter to Sir John Collins, Chairman DSGi, Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG I find writing to the top man usually does the trick if you are being treated unfairly. Keep to the facts and what you would like done to sort out the problem. Good luck

that will not work as he doesn't work for DSGi anymore, you need to send it to john browett

Hello There it's lovely to have such quick & efficient resonses, I GENUINELY THANK YOU ALL

Its a shame the Curry's customer service could not take a leaf out of your book's !!

I will try another letter and up date you later because its important to me to at least try because you gave your time, energy & thoughtfulness just to answer me.

I'm grateful

Disheartend.

I work for currys myself and stumbled upon this forum by chance. If you can let me know which email addresses or departments you have written to already, I can try and find you an alternative one in order to get a response.

I am sorry you have had such a lack of respect shown to you. As a company that employs so many people you always get the bad ones in amongst the good ones and if the local store is no better I can only apologize on behalf of the company.

It should also be noted that repeat faults should be treat as a continuation of the 21 day rule especially if it happens again within days.

For anyone who ever gets in a problem with faulty goods there will always be an exchange within the first 28 days under normal warrenty (this is a currys promise and should be taken up with the store if it goes above)

and a 21 day if the unit is under whateverhappens (the customer must request a replacement though as it isnt automatically done)

Abusive service but not in the conventional way. A friend of mine found exactly the ipod/mp3 player with bells on (not something I'm interested in) that he wanted at a very competitive price online. He likes Currys so despite my very unflattering views on Currys from the moment Dixons bought it many years ago we went into Currys to see if they could price match within a few quid. An assistant came over to him and I pottered round the store. He finished about 20 minutes later and we left. he turned to me and said "I see what you mean about Currys". Far from assisting him when the assistant realised they coudn't get anywhere near to my friend's price the assistant then brazenly spent the next 15 minutes rubbishing the hugely well thought of product my friend wanted AND tried to sell him what my friend knew to be a very poor substitute which was effectively obsolete and very over priced.

On a lighter note does anyone know why DSGi wastes its money putting huge Currys and PC World's on the same retail park when they are empty much of the time? Maybe that's why they're overpriced... overheads?

Too bloody expensive anyway!

Pc World is the only part of the group I shop at now.