Evil sister got into a mess with her money several years ago - one of those bank accounts that offered priority loans and credit cards and overdrafts and she ended up in a fair bit of debt. All the outstanding amounts were with the same bank. They cancelled her cards etc and I went into the bank with her to sort the mess out. They agreed a consolidation loan with only a really basic debit card and for the amount to be paid over x months. Now she did this and it is all settled. Also I was successful in getting her her charges back just before they froze claims (of her being £1000 overdrawn, she gor back £1700 in bank charges!).
Anyway, suddenly she's getting phone calls and letters from a Debt Collecting Agency over the credit card element of the above account and debt - it dates back almost 7 years! She thought the credit card debt was included in the consolidation loan but it appears not. Now she's not spoken to these people chasing her, nor replied to the letters - what should she do? Can they actually chase something this old that isn't even on her credit file? They are threatening her with court when they've never chased this amount at all in the last 7 years.
Would be grateful for advice.