I bought a Speedferries 'Superticket' - pre-paid for 12 channel crossings using a credit card; I have used only one crossing, and therefore have 11 left. Speedferries is now in administration, and there are no more scheduled crossings. My question is: Can I reclaim the money that I have paid (around £275) from the credit card company? Are they liable? (For goods that have been paid for but not 'delivdered').

I am sure that there are many people in the same situation as me.

Hi -- Yes, contact your card issuer asking for a chargeback claim form, explaining that the ferry company has gone into administration and have failed to supply the goods / services you purchased using your credit card.

I am sure that there are many people in the same situation as me.

Yes, there will be many in the same boat (excuse the pun) !

I too have purchased an advance block of Speedferries tickets. My original purchase made by credit card was for ten crossings costing £230. I have used six and have four left which amount to £92. Have I any recourse to the credit card company now that Speedferries is in administration on the basis my original purchase was in excess of £100 but pro rata goods and services not delivered is only £92? - Thanks HW

Hi -- As long as the original qualifying contract remains unfulfilled you can reclaim from your card issuer, this will mean you are entitled to reclaim the £92 pro-rata amount of the undelivered services you have paid for which have not been provided, due to the company entering into administration.