Hi there, here's my letter to them with the problem that I had with there call centre......

To whom it may concern,
On the 13th and 14th of Jan i phoned you on 333, to discuss a new contract as my old one is due to run out on Feb 14th, on the 13th i spoke to a sales person asking if i could have the Sony Erickson c902, and at the same amount per month as now £15, but this wasn't available to me, so on the 14th i phoned 333 again and was put through to cancellations department, where i have never been so insulted in all my life, an Indian sounding woman kept me on the phone for nearly half an hour trying to get me to pick something else, rather than letting me cancel my contract with you, I explained to her the phone and price that i could afford, but she could not do it for me, I understand that but, and this is no exaggeration, I asked a minimum of 50 times to cancel my contract, and I could hear laughing in the back ground, so everybody there could hear how she was winding me up.
I expected a more professional approach to my problem, and after being with you for so many years now I expected better. I have always paid my bills on time and I think I've been a good customer to you, but I feel I had to write to you and let you know, how badly let down i feel with the way that I was handled by one of your employee's.

Thanks to this site - I've managed to vent some of my rage with the appalling Three phone 'help'!!!! I've compiosed the following email and tried to send it to the Executive office - to no avail as other people have found. Have now emailed Oftel - again thanks to this site. I will never never use Three again and hope through this site to discourage others. They are totally disreputable and once in, you can;t get out!!

I am writing to make a very serious complaint about the customer service, or total lack of it, provided by the Three network. I have been kept on hold and passed from person to person on your phone 'helpdesk' for the last 90 minutes, at my expense as I had to use my landline, for reasons I will explain shortly.

I have had a contract with Three for the last 18 months which I wanted to cancel as I had taken out a new contract with Orange. It was made extremely difficult to cancel through continual questioning about my reasons for cancelling, putting me on hold then offering new 'better' contracts. This went on for about 20 minutes. I explained that I had no need for another phone but I was told 'this contract is for life - it is too good to miss'. He kept asking me if I agreed that it was a good deal - keeping me on the phone longer and longer. Eventually I said to him to send me the information by post and I would look at it.

I then received a refurbished handset through the post - a total surprise to me. It was sent to the wrong address and I did not receive it until several days later. I immediately phoned Three on my landline to ask them how to send the phone back. I was told that I would be sent a text with a link on it to explain. I therefore inserted the SIM card so that I could receive the text!!! No text arrived. I rang Three again today (5th February) again on my landline as I did not want to use the phone - I realised that it needed to be sent back unused, which it is.

As I said above, my phonecalls to Three today have taken at least 90 minutes of being passed from person to person, being kept on hold for long periods of time. I was told that because I had inserted the SIM card the phone was classed as used and therefore I had to pay for the contract. I explained that I was asked to put the SIM card in but they refused to accept this. They said I would have to pay for this month's rental and pay for the 30 day cancellation period.

This is tantamount to entrapment. It was made very very clear from the beginning that I wished to end the contract but instead was sent a phone I have no need for, without my knowledge, and was then tricked into inserting the SIM card in order to find out how to send it back. I will be taking this up with Trading Standards as this cannot be classed as fair trading.

This is not the first experience of the diabolical customer 'service' provided by your Three helpdesk. My partner wished to end a contract last year and it took several phone calls and much wasted time being held on the phone whilst your staff attempted to persuade her to remain with Three.

HA! Three! What a ridiculous company!! I've just got off the phone after a 45 minute conversation trying to get £150 pounds back... let me tell you the story.

In May 2006 I took out a contract which stated that in month 10 of the contract, my account would be automatically credited with £150 of money to spend on my bills. That should've been credited in March 2007. I was a student then, and I took the contract out knowing that it would be a life-saver. It never arrived. To cut a very long story short, the matter still hasn't been resolved, nearly 2 years on from the date it should have been received.

I was called a liar, I was told no deal like that has ever existed, I was told if it had been offered they'd have a record of it, I was told I hadn't taken the deal with Three (yet I don't buy from 'broker' style companies, only direct with the provider) etc... They said I had to provide proof of the deal. I couldn't find any for a few months (moving house causes havoc with my paperwork!), but 4 months later, finally, I found the letter which outlined the deal in full, and no, I hadn't imagined it.

My argument was that they have £150 of my actual cash that they shouldn't have, and I now want that cash back to my account. I was told by a Three Rep that my request was justified and that it wouldn't be an issue to reclaim it, but I could only reclaim it if I sent the original letter in. I said no way (knowing full well it would just go 'missing'), but they said they'd accept a faxed copy of it, from a machine I could receive replies from. I don't have access to a fax machine that I can receive replies from, and asked could I scan and email the letter. They said this was not possible at all (like that's believable in this day and age...). Anyway, finally found an online company who I could get a fax account with, so faxed everything over.

Got a call today telling me the contract said I would receive £150 credit-back so I could only have credit-back and not cash. I said that they could not just only offer credit-back; although it was stated in the contract, as they did not honour the contract, their terms are considered void, and they cannot hold me to things within that contract, and apply to my current contract (i.e. trying to give me the credit-back for this contract). This is especially frustrating as as I'd been told by an advisor that I could have my actual money back. I was told that 'Three don't do cash-back' - rubbish in itself, as I know a friend who was charged wrongly and received payment back into his account.

It's now gone through to yet another office.

I'm just so frustrated at the complete lack of service and willingness to sort out a problem that they created. At first, it was about getting the cash back into my account, mainly because I really needed it. Now, it's really not. I want the money back because it's flippin mine!

The fact I have called over 40 times in 2 years to sort this out, and only twice (both in the last month) have I received a call-back. Reading their very own customer service policy just makes me laugh out loud! It's a bunch of lies! What's most annoying is that I daren't switch providers in case they delete my records and then due to some evil T&C, makes it so I can't claim. I just desperately want to get away from Three. I'm actually beginning to hate them!

AAAAAAAAARRRRRRRGGGGGGHHHHHHHHHH!

I sympathise with all those who, like me, thought 3 would be any good.

I was planning on buying 1 phone for my middle daughter to check the coverage and then another for my younger daughter if everything was OK. I was duped into buying 2 online as I was informed on their website that all I had to do was "add another phone to my basket" to get several hundred "3 to 3" minutes for the duration of the contract. Once the bills for the "free" minutes arrived I was informed that my call plans were not eligable for the offer (even though it was clear at the time of purchase which plan I was on). The coverage was OK for a couple of months then the phones stopped working at home most of the time due to a weak signal. Customer Services (joke) advised me that 3 did not have their own network in my area and used O2. They had also changed that arrangement to use Orange as their new carrier. I have nothing against Orange but they are no use where I live as the coverage is almost non existant. After numerous calls to India I gave up and wrote a letter cancelling one of the contracts and the direct debit. 3 seem to have taken a real interest in me now and expect me to continue paying line rental for another 8 months, threatening me with a debt collection agency if I refuse. I am still a customer as my other daughter is managing with her phone by a combination of online chatting to her friends and our landline. I have never defaulted on any contract before but resent being asked for money for such an atrocious "service".

That's what's so annoying - they don't care when it's them that aren't providing, but the minute you stop providing them money, they're on you straight away! Odd how they never return phonecalls, but will call in an instant when THEY want something. B*s***ds.

... I paid a bill less than a week late once (I was getting married that week and it sort of slipped my mind!) and they sent out a threatening letter on the day the payment was due, telling me I had to pay now or further action would be taken - but when they owe me £150, they can keep me waiting for 2 years with no action - ARGH!

Officially hate them now.

Hi everyone,

I really just had to post here because I needed to vent!I just had the most unbelievable experience with 3, it wasn't the first bad experience, but it was the most unbelievable yet!

I have an 18 month contract with 3 which comes up for renewal in May 2009. In January 2009 I contacted them to confirm when my contract ended as I couldn't remember and ended up getting talked into an upgrade and extending my contract. As soon as I came off the phone I regretted it and disliked the pressure I had felt so didn't want to continue with their service. Therefore when the new phone arrived I sent it back and both phoned and wrote to them confirming that I did not want to extend my contract and wanted to exit in May as per my original agreement. IMPORTANTLY I sent the letter recorded delivery.

In March I contacted them because my mobile was playing up and they asked why I wasn't using my new one. I explained that I'd cancelled that one and sent the phone back. The operator I spoke to (in mumbai of course) said no, that wasn't so, they had no such notification from me. I got into a big argument with her and had actually forgotten at that point that I had sent the letter (and that it was recorded delivery).

Now here's the unbelievable part.....and I really can't quite believe how audacious this is.

As I was talking to her I was going through my papers and found the letter, but that was a good 5 minutes into her protests that they had received no notification from me and there was no record of it on her screen. When I found it and told her I'd sent it recorded delivery she suddenly said 'oh here it is on my screen, yes, a letter from you'.

It must be the policy there to deny receiving letters of cancellation, why would a lowly operator lie otherwise? I was absolutely knocked sideways....I'm guessing they can get away with it because of a lack of regulation in those out-of-country call centres.

Of course they immediately removed the upgrade from my account and said my contract would end in May, thank goodness I sent it recorded delivery.


Beat that!

They are truely atrocious and you have my sympathies. After what has happened to me today I can totally believe that they made that offer and then pretended that it never existed. I cannot believe that they can contiue to be in business, they are total cowboys.

Oh how I love this company. I have been with them for about 5 years now - they started off as a really good company, but for some reason the past year and a half they appear to have gone down hill at such a pace it's unbelievable. I've never had any problems with them until I took out a contract with a N73 with insurance - now I've never took insurance out with a phone because I find it just to be an extra expense that isn't necessary but they managed to sell it to me. So that was in the July of 2007, November came along and something happened and my phone was dropped and stolen. The only way Three would send me a new phone out through the insurance was if I had a crime number, the police were idiots to say the least and took my dad getting irate to get a number. Finally got it and got the claim form sent off. Did it work, did it nelly. Apparently I didn't ring up to confirm my insurance and had never had it and because there was no calls to 333 shown on my bills to confirm i had rang they could not prove I rang. 333 calls don't show on any of my bills.

This went on until April 2008 when I gave up and bought a phone from a friend. Then in October 2008 my signal dropped so severly that I couldn't make and receieve calls or texts. Many (and when I say many I mean many) phone calls to the Technical Help I was told that it was a mast and it would be rectified within 24/48 hours. So when this 24/48 hours was up I rang back and yes you guessed it oh it's a mast problem it will take up to 48 hours to be sorted. Now this probelm went on for a month until I rang up and was told it was my phone that was the problem because it wasn't a 3 enabled handset, for some reason I believed them, I was really quite forced into starting a new contract because it was in the time I could have an upgrade. I just wanted some signal and they were offering a solution. I was told as soon as I got my handset all my signal problems would be sorted. I got the newly released C905 after telling them that was what I wanted - it took time because the person kept telling me I should get the C902 which is the same phone just a different camera, shut up idiots. Got the phone, and yep the signal wasn't improved.

So I rang up and was told it was a mast problem that would be resolved in 24/48 hours. Now i am so sick of hearing this. I've been into one of the two stores in town and was told the same rubbish. So I thought I would try the other store which was really really helpful, and said there was no mast down and it might be my SIM but they would find out. They didn't really get back to me on anything so I wasn't happy. So I sent in a letter stating that if my problems weren't sorted within 7 days I am cancelling my contract. They rang me with regards to the letter telling me that it was a mast problem and it will be sorted in 24/48 hours. Then my phone broke - the screen decided it wanted to pretend to be at a disco and flash different colours. So it was sent away, I got it back on Saturday and began using it yesterday only to find it now has probelsm it never used ot have - the screen has been scratched (I normally have scratched screens but this phone has been cared for) and the D pad down button is now so stiff I have to scroll upwards to do anything. It is like they have simply took a top half of the phone off another phone and put it on mine.

I was told that i had grounds to cancel my contract so I spent Sunday on the phone. 5 different people and 45 minutes later I was told that the only way I can cancel my contract is if I pay £480, which I don't see as fair due to being missold the phone in the first place, then i was told that the only reason I have to pay is because I am a valued customer and they don't want me to leave. THEN I was told by a MANAGER that I can't leave because it's a contract I cannot get out of any which way. This so called manager was so rude to me that i wanted to get a flight to India and find him and give him a kick in the balls. He was pretending not to be able to hear me and that there was a delay on the line - whichI know there wasn';t because it was the same line I was talking to someone else on before she put him on, and I could hear people in the background laughing and talking. I asked how long it would take to have this escalated and he took many a minute to reply so i asked why it took him so long to answer such a simple question and guess what - he ignored me. Then telling me he completely understands where I was coming from. That was it for me I went into him, telling him he did not understand because he was reading from a stupid script on his stupid computer screen that nobody in 3 understands what I am saying. Normally I am calm on the phone because it's not the call center people's fault. Now I have gone to Trading Standards because nothing is being done.

Oh I have forgot to mention that 4 times they have cut me off completely and no one understands why.

I do appologise for the length of this post but I must say I need somewhere to tell my little story with people who know what I am on about. If anybody mentions 3 to me I always and will always say DO NOT use this company.

I too have had similar problems this week and after 3 days of angry conversations and frustrated tears caused by disinterested and incompetent staff in India have resorted to complaining to the Executive Office as advised here. I also copied in Otelo to keep them abreast of the poor service Three offers its customers.

Interestingly reading this thread has alerted me to the difficulties people have had getting out of contracts and since mine is up for renewal in July I think I will give in my notice now to be on the safe side - Incidentally can anyone recommend a decent mobile phone company?

Here is my lengthy complaint which is easier to paste than explain all over again - god knows I have repeated myself over and over again in the last 2 days to a bunch of idiots trained to give non-sensical lip service!

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To Anyone Who Cares at Three!

The last 2 days of dealing with your company has been stressful, time consuming and infuriating. At least 4 times I have been reduced to tears of sheer frustration and my self-employed work has been pushed to the wayside – you have undoubtedly cost me in the region of £500 in loss of earnings and have put me behind drastically with my workload. In this situation I could of course ‘let the matter go’ and get on with my work now at 7pm on a Friday night, however I fail to see why an organisation as yourselves should escape the frustration experienced by your loyal customers in times of need.

Specifically I would like to express my dissatisfaction at the way you ‘con’ people into taking out contract upgrades, having backed them into a corner so that they apparently have no choice. Secondly the fact that you have no facility for someone to talk to a UK based representative even when the customer expressly requests to be put through on numerous occasions throughout conversations that have lasted in total around 3-4 hours.

The details of my complaint are as follows:

I have been a customer with yourselves for more than 2 years. For my last contract upgrade I was supplied a new Nokia phone, but approximately 6 months into using it I encountered problems – I started receiving texts 4 / 5 times over and my text message alert tone was going mad. At that time I contacted your customer service office to alert them to the fact that I was having problems and was informed that they didn’t know if it was a phone fault, sim fault or service fault – I expect that if I call a technical help centre and I can tell them exactly the problems that I am experiencing that they should be able to identify the problem! They suggested I simply try the sim in another phone to see if there was still a problem and call them back when I knew more.

I tried the sim in my old phone – I didn’t experience the same problems although the phone itself had been well used so was on its last innings anyway. As liaising with your Indian Call Centre is such a stressful experience I opted to make do with using my old, slightly worn out phone until my upgrade would be due. In February this year my old phone became pretty useless so for Valentines Day my husband bought me a cheap Nokia phone to see me through for the next few months. Since 14^th February my new phone and original sim card has been working perfectly well.

UNTIL – I received a meddling text message 3 days ago from yourselves stating that my sim card would cease to work in my 2G phone within 5 days and to phone an 0800 number to buy a new phone from you! In light of the fact that the phone and sim had been operating with no problem for over a month I can only assume that you use this tactic to push people into corners to either spend money buying a phone from you or as I was forced to do upgrade my contract in order to get a free phone! They had also suggested sending a replacement sim in case my sim was in fact faulty and had been causing some of the problems previously.

That was frustrating enough but was only the start of my problems – I had explained to the Call Centre Operative that I am self employed and operate my business from this telephone number so would need the replacement phone within the timescale that my sim was to be blocked.

This did not occur and on Wednesday night my sim card was blocked. Once again I had to start the day stressed and angry liaising with people in India who really didn’t care and were just giving non-sensical lip service. Not only that, but each time I would explain at length my situation only to be put through to another person who had not been briefed at all of my situation so once again I would have to go through the entire discussion again including a security check of who I am! It’s not rocket science that someone who is calling a Customer Service centre with a problem is going to get more and more mad the longer they wait to be talked to, the longer it takes to resolve an issue and the more people they are expected to recount the complaint to. I also believe that the minute you hear a voice on the end of the phone indicating that the company has cheaply outsourced an important part of their service business it makes for terrible customer confidence.

Back to my sim card problem…….. apparently I was informed that my new phone would be with me by 6pm that day and that in the meantime it would be completely impossible to unblock my sim card and therefore give me back my life until my new mobile phone arrived. Eventually after ongoing arguments and upset the CSA suggested that my calls be redirected to my land-line. A fair alternative I decided and that was set-up although I had concerns about what would happen once I had my phone and was keen not to have to go through another lengthy discussion with the department again, so he said he would set it up so that the diversion would stop at 6pm which was when I should have received my phone by.

6pm on Thursday – no phone! So once again I had to spend around ½ hour on the phone discussing the problem. That CSA contradicted the first and told me that the redirection would be in place automatically until I placed my sim card in my new phone when the redirection would be lifted. At this stage I can honestly say that I was beginning to disbelieve everything any of them were telling me but accepted that since I had no choice. Incidentally by this time I had requested to be put through the UK on numerous occasions and was refused because I could only be diverted to the UK by another department on an 0870 number. I explained that I was not prepared to spend an hour on the phone where I was being charged for the call and he said I could call for free by calling 333 from my HANDSET! Surely I don’t need to explain the problem with that suggestion to you.

Friday morning – still no phone delivery but eventually it arrived at around lunchtime. Good news I thought until I realised that the new sim card that was to be sent to me was in fact a different telephone number. Another call to the Service Centre in Mumbai…. and around ½ hour later it was concluded that a new replacement sim would arrive with me by 30^th March and that the sim that had been sent to me was in fact a pay as you go sim!?

Having finished the call I placed my old sim card in the new phone – ‘your sim has failed to register’! Great! Back on the phone to Mumbai and by this time I really was at the end of my tether so once again asked to be put through to the UK. No success again!

This CSA suggested that there was no block on my sim card and that it had been lifted, so therefore the problem must be with my sim. As I pointed out, my sim had been working perfectly well in the 2G phone until Three blocked it so it seems strange that suddenly its broken! I asked to speak to the guy who looks after Sims in the technical department since he had been dealing with me previously but of course that’s impossible so he said he would simply transfer me to the department to speak to someone else – 10 minutes later I hung up after being left on hold and boiling with anger.

I then found the number of the Executive Office on-line placed there by other dissatisfied customers and called the office hoping that someone in the UK would solve my problems. No joy – I was just told to write in by email or alternatively a request could be put in for a Customer Service Manager to call me within 48 hours. I cannot believe that a company of your size does not have a policy where if a customer is clearly distressed and severely unhappy that an immediate call back cannot be arranged.

My position now is this:

1. I have called your Mumbai office again and requested they organise a return of the new phone from me and a cancellation of my contract continuation. I would not have done this if someone on the UK had proven to me that your organisation does actually care about its customers.
2. Previous to this week I had no problem with continuing a contract with yourselves but your greedy tactics have pushed me away.
3. I will use my old phone with numerous message alerts instead and suffer it rather than ever take out another contract with Three and subject myself to discussions with your inept CS department.
4. Until my new sim arrives on Monday 30^th I am forced to continue taking diverted calls to my landline – if I get charged anything for those diverted calls I promise you will not hear the last of it!!
5. In the meantime any urgent voicemails and text messages that have been sent since Wednesday night are unavailable to me and if I find out that any of those lost messages have cost me business I will be claiming loss of earnings including the time I have wasted dealing with your incompetent staff.

I signed up for a mix & match 300 contract almost 18 months ago from 3. I was happy with it for almost a whole month. When the first bill turned up I'd been charged £60 for internet and e-mail usage. This surprised me because although the phone did have an internet setting I had had it turned off. It took me an hour to get the customer service people to understand and far longer to get the item taken off the bill.

I'd also noticed holes in the coverage. I didn't expect perfect coverage when I'm out hiking but I do expect to be able to call people from my local high street or centeral London. I had to find a spot with good reception and stay there because if I started moving about I'd stumble into a blind spot. Their customer sevice people told me it was probable a handset issue and to check this out I borrowed a couple of other handsets. Same problem, same answer from 3's service team, 'send the hamdset in for repair.' I did and I didn't see it again for almost 5 months! They still sent the bills on time and none of them went missing (even though several did have extra charges on them!)

The phone eventualy got sent back (in an unpadded envelope). By this time I'd called their service team several times to make complaints and asked them how to raise it as an official complaint. I was told that I just had to tell them to do so (this is a lie). I tried to do this 3 times (during which time they had lost the records of my previous calls to complain) before I called Ofcom to complain to them and was told I had to write to 3's executive officer to make an official complaint.

As my contract is ending in June I tried to phone up to notify them I wouldn't be renewing it, and to complain about yet another problem bill. I sorted out the bill (it only took 35 minutes over a £6 charge) and got transferred to the cancellations department. I was on hold for 45 minutes, then the phone cut out! I tried again and was on hold for an hour before I hung up! I found an alternate number (long live the internet) and tried that only to be transferred into the SAME QUE! I ended up e-mailing every address I could find in their head office (not that many) and am now writing yet another official letter of complaint.

Tom

They just seem not to be able to do what they are supposed to - provide a decent service! Oh how I hate them. This may sound bad but I am glad it isn't just me who is having problems with them otherwise I'd be a little bit more peeved.

I've been in contact with trading standards and they contacted Three on my behalf. They emailed a higher up person than the idiots in the call center and got an email back which they passed on to me. When I read it I was fuming - Three have said I receive a good to very good service in my area and this shows in my usage where I've gone over my minutes and texts usage and I've managed to use the Interent add-on plenty. They also said that because of my usage they cannot cancel my contract without the cancellation fee being paid or me staying on the contract until March or April next year. I find them utterly useless and the most irritating provider I have ever encountered! Just thought I would add to my previous rant as the person above me reminded me of this forum. I hope other people are having more sucess than I seem to be having.

Am surprised at the amount of replies that my orginal post has had. My contract finished a month and bit ago. This month I recieved a new bill from them for £00.00. I have a feeling that I will continue to recieve these pieces of paper each month. Speaking as someone who as had problems with them in the pass, if as many of as possible contacts BBCs Watchdog and complains/tells them about the problems with this rubbish network, they may investigate and 3 would have to sit up and be made accountable.

An update to my last message.

3 called me today in reply to my e-mail's complaints. I was told that I was not allowed to end my contract by e-mail or by letter and that I could only do it by phone between 30 and 37 days before the contract is due to end. If i didn't want to do it that way I would have to pay an extra cancelation fee.

Three are simply dreadful. I have been patiently waiting about 17 months for the day when I could finally leave Three, as I get missed calls and dropped calls every single day. I had everything packed up ready to send back after I’d only had the phone two days, but sadly let myself get talked out of it, as they said I could piggyback off the Orange network, and that would fix the coverage problems. Big mistake, as I keep getting switched back to the Three network.

I rang up 31 days before the end of my 18 months, and was kept talking to someone for about 25 minutes, while she tried to talk me out of leaving, and tried to tell me that they had good coverage in my area. She wanted to know all about why I wanted to leave and which company I was going to, which isn't really any of their business, but I told her anyway. She said I couldn’t leave yet, and I would have to call back the next day, but since she’d written some notes on my record, it would be very quick to cancel the next day.

When I rang up the next day, I was kept talking for about 20 minutes I was told I didn’t need a PAC (porting authorisation code) straight away, but my contract would definitely end after 30 days. I was advised to get a PAC just before I needed it, and told that waiting for it wouldn't affect the end of my contract.

One week later, I rang up and now have a PAC, but was told that my contract would end 30 days from the date of the phonecall. I told them that if I was charged after 30 days from the date of the previous phonecall, I would complain, but it didn't seem to make any difference.

I loathe Three Mobile, and I don't want to be paying them a day longer than I have to, and have just made a complaint.

Search for "complaint" on their website to find out how to complain by email or letter. Note that their email form only allows 500 characters, including spaces.

This site might also be useful: http://www.otelo.org.uk/pages/4howtocomplain.php

Today my store sold 8 contracts. 5 of these were contracts that we cancelled for customers who were on Three!

The run through....

Call 0870 733 0333

Enter your Number

Choose options 4 then 3 on the menu

Speak to the first person.

Tell them that you've received a text stating that you can terminate your contract.

They'll deny that you've recieved the text.....plough on regardless....use THIS DOWNLOADABLE PDF to tell them what the link contained in the text message told you (The last paragraph is the killer one!)

They'll then put you through to Customer Options. Repeat above steps. If they tell you that you can't cancel speak to a manager and tell them that you're moving to Ireland for 3 months.....possibly a year. They'll relent and give you a PAC Code.

The average time I'm taking for this is about 30mins!

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BTW if they ask when you received the text say you can't remember.

I said a few days ago and the guy said I couldn't have as they were all sent out in early April.

I told him I only opened it the other day as I don't usually open messages from 3.