Hi,

I was wondering if someone could help me re Mobile Affiliates. I got out a contract with them whereby I would send off my 1st, sixth, eighth, tenth and twelth mobile phone bill and after sending the twelth I would get £420 cashback. I sent all my bills to them religiously but I have just received the twelth one back from Royal Mail saying that Mobile Affiliates have 'gone away'. Obviously I am distraught as this is a very large amount of money and I took great care to send all the correct phone bills, at the correct times.

However, I can't seem to find any contact details for them and upon Googling them I can across this forum- I am clearly not the first to be conned. Does anyone have their contact details or any advice they could give about what to do next? I would be very grateful for any help at all.

Thanks very much,

Diana

Hi, yes, unfortunately we did lose out on our deal with CNM (Mobile Affiliates) that went into administration last year in Nov and we have since been contacted by the lawyers but so far nothing seem to be done by the authority to help regain our lost monies. We can only be but hopeful that something will crop up in the future. Have you been able to do anything in regaining the lost monies from insolvent companies???

On consolation, we are pleased that CNM has gone into administration and are not continuing to cheat innocents customers like us however there are many bogus traders like them out there still operating.

We now take our cashback deals with only reliable companies run and managed by the big boys themselves and so far our other cashback contracts has been good.

Let us know if there are other things we can do with regrds to CNM.

Thanks

Hi

I found that the site previously being run by Mobile Affiliates Limited is now being run by the administrators. It has lots of useful information about putting in a claim to get compensation. It can be found at cool new mobile or at http://www.phoneboxdirectinformation.com

This also explains the administration process of the company.

Hope this helps.

Have you lost your cashback because of the default or insolvency of a mobile agent or distributor? You may be able to get your cashback after all. There is no cost intitally and no payment to us. We are just consumers like you. We are not planning to make any profit out of you or to take any money from you. This is just a group of consumers getting together to get their cashback.

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The business has now gone bust and was apparently discussed in parliament as the administrators have indicated cool new mobile only provided the handset..............the airtime contract is still held between the end user and the network provider.  Therefore no rebates.................full undiscounted rate still to be paid etc.

Vodaphone have advised they will be in touch to advise what is going to happen.  All in all it was always to good to be true although we have had 2 years of free mobile calls so if we end up having to pay in the third year can't complain to much................

 

It was a bit annoying though that the announcement was via an email from an email address you wouldn't directly associate with mobile affil.  Here was the contents of that email that we received in our spam mailbox.

TO ALL KNOWN CUSTOMERS

Our ref PML/RG/RD/IB/ADM0307/MOBI101/102/H

Dear Sirs

Mobile Affiliates Limited t/a Coolnewmobile and Phones2yourdoor - In
Administration

Birmingham County Court No. 5302 of 2007

Mobile Media Systems Limited t/a Phoneboxdirect - In Administration

Birmingham County Court No. 5303 of 2007

I would advise you that I was appointed Administrator of the above
companies jointly with my partner Alistair Steven Wood by the
directors on 14 November 2007. I am authorised to act as an
Insolvency Practitioner by the Department of Trade & Industry and my
partner is authorised by the Institute of Chartered Accountants in
England & Wales.

The companies have ceased trading and their offices are now closed.

The statutory purpose of an Administration consists of three
objectives:

· rescuing the company as a going concern;

· achieving a better result for the company’s creditors as a
whole than would be likely if the company were wound-up (without
first being in Administration);

· realising property in order to make a distribution to one or more
secured or preferential creditors;

Within eight weeks (or such longer period as the court may allow) of
the date of the Administration Order, I am required to prepare
proposals which I will publish on the Joint Administrators’ website
www.phoneboxdirectinformation.com.

As Joint Administrator I am not in a position to pay any amounts due
by the company in respect of contractual obligations entered prior to
the date of the Administration Order.

Following my appointment customers have requested a response to two
specific questions namely:

· Recovery of cash backs due from the company.

· Contractual obligations with the network provider.

As far as the cash back is concerned my current estimate is that
there are over 30,000 customers who may be eligible to make cash back
claims. My current estimate of this liability is between £4-10
million. The companies’ assets are less than £250,000. It follows
therefore, that after the payment of the expenses of the
administration and the preferential creditors (wages and holiday pay
owed to the employees) it is unlikely that there will be funds
available for unsecured creditors.

Turning to the second matter, I am unable to comment on a
customer’s contractual position with their network provider,
customers must therefore, either speak to the network provider
directly, take legal advice or contact their local Citizens Advice
Bureau or Trading Standards Office. The network providers and/or
their agents should not be referring you back to me.

Please refer to the Joint Administrators’ website
www.phoneboxdirectinformation.com which will be posted with further
updates for the benefit of customers and creditors. This website has
been set-up to enable you to record your claim against the relevant
company. Please do not write to my office to submit your claim as
written communications will not be acknowledged.

Yours faithfully

For and on behalf of

Mobile Affiliates Limited & Mobile Media Systems Limited

P M Lyon

Joint Administrator

 

Hi All

I'm going to start a petition on the Number 10 e-petitions system, not sure what wording to use, thought I would consult others on what to use.

 
I think it should go along the lines that the mobile phone operators should be held accountable for the cash back deals and honour the cash back offered by their agents.

 
However, there is the issue reported on some forums that the agents were claiming that people had forgot to put a page of their bill in when submitting cash back claims hence invalidating cash back. So should some blame pass to them?
Or were they backed into a position to find ways not to pay out by some sort of commission squeeze from the operators?

 

I haven't read too much into the fiasco or watched the watchdog programme. Perhaps i'll do some research first!

 

Mig 

 

 

 

Hi Jayu71,

You are absolutely right. Just to let you know some of these middle men (agents) have been operating for several years and giving their customers a great deal and service. They are victims, just like us, their employees have lost their jobs and their employers have gone bust.

I believe there is a conspiracy by the operators to put their agents out of business so that they can open their own shops and not pay commissions to their agents. We as the customers must come together and put pressure on the operators to pay all the customers affected by this issue.

If you watched the watchdog programme, it showed proof that some of the operators were forcing their agents to run these schemes that eventually ran in trouble.

Hi Mig , thanks for your post

 I have contacted vodaphone & informed them that I will be cancelling the direct debit & not paying them a penny more.

 I completly agree with you. Vodaphone gave their authorisation to these crooks to sell contracts on their behalf, THEY ARE FULLY ACCOUNTABLE. If everone who has been wripped off by these middleman companies then they will eventually start to take notice. I recommend that you also do the same!

Hi,

Have a look at the link below:

http://www.mobiletoday.co.uk/content/17294.asp?men=0&sub=1

Even MP's are fighting for the customers and this issue is bigger than farepak.

The operators have shafted their agents and in the process shafted the customers.

 The customers need to come together and put some serious pressure on the operators to pay the customers.

The operators make millions from the customers. 100,000's of thousands of customers have been affected and all its takes is for the operators to pay one customer and that will set the precedent, do not accept discounts on line rentals, demand your full cashback.

The media pressure is going to increase. This issue was on the front page of the times last week and it is only going to get bigger. Write an email or letter to the CEO of your operator demanding your money.

 There is a potential class action case against the operators. A protest could be very effective in making sure the operators get the message. I believe all the customers need to come together to fight for their rights.

Hi there, thank you for sharing your views but what would you suggest we do? Do you reckon we could take the service providers to court and claim our money back? Surely they have to take some of the blame as these companies have been acting as their agents selling their products, therefore its just the same as the service providers promising our money back maybe we need someone to do a test case. What do you think?

Hi Everyone,

 I have just come across this forum and wanted to share my views you. I have a lot of knowledge on this subject and think i can help on the matter. The mobile phone cash back issue has become "the" biggest consumer issue in the current time. Many retailers have gone bust without paying their customers, some examples are:

dialamobile - 90,000 customers

phonebox - 39,000 customers

clickmobile and simply mobiles - do not know the exact figure but huge number of customers

Many more retailers are struggling to pay their customers.

The operators are the real culprits, some more than others. It appears that they are trying to put their agents out of business and are using underhanded tricks to do so. My belief is that customers and the agents are the victim of this issue. The operators need to be held to account for this problem and all customers must be paid what is owed to them and the responsibility lies with the operators. The operators are being ruthless and shameless in their approach. I saw a programme recently on watchdog and it was obvious the operators are acting very badly towards their agents and their customers.

Mobile affiliates in administration! Can't believe it! Found out by having one of my claims returned by royal mail as they couldn't post it. I think we should all inform trading standards etc. I have phoned my phone company (vodafone) who have put a "procedure" in place. No idea what this involves, but I will be contacted within 72 hours. I suggest others do this to hear what their respective networks will do. I'll re-post when I'm contacted. I hope someone is held accountable for this

Hi Carol

 Thanks for your post, I am in exactly the same situation & having received no cashback, I have copies of all my bills & the origianal recorded delivery slips.

- Having sent in the incorrect (early) bill, due to misleading advise from Estelle Woolsey @ customer services; I was charged a £10 FEE! I have since sent in the correct (september 2007) bill & called about 2 weeks ago to chase progress, discovering that the cust service line had changed to a 50p/minute premuim rate no. Absolutly disgusted by this 

- Emailed cool new mobile who told me eveything had gone fine & cashback would be recieved within 45 days, After having checked the site now the company has gone into liqidation. SHOCKING. I will be writing a more detialed letter to BBC watchdog as well as trading standards.

Please keep me informed of your fight for justice against this scam & please let me know if there is anything I can do to help 

Best Regards

 Jay

www.mobiletoday.co.uk/

Please confirm that they are definitely are under administration! Where can I go to confirm this?

Are we able to cancel contract directly with our mobile phone provider ie. Vodafone, T Mobile etc... now that CNM is under administration??

 Please advise.

D