About a month ago my mobile phone needed repairs that I was told by Carphone Warehouse would cost £80 so I decided to buy a pay and go handset and just put my contract Sim card into it which would work out cheaper.I went to the Carphone Warehouse and told the salesman what I wanted to do and he said he could do me a deal that wouldn't cost me anything. In short I was talked into a cash-back deal where I would get £200 which I was told would buy me out of my current contract and signed up to a contract with Orange at £40 per month with an LG Cookie phone.The following day I phoned my current contract provider O2 (through carphone warehouse) who said it would actually cost nearly £600 to buy myself out of my contract! I then phoned Orange (through carphone warehouse) asking if I had a 'grace period' if I didn't want to go ahead with the contract and they said no.I returned to the Carphone Warehouse store and told them that I was assured that the £200 cashback would buy me out of my O2 contract and they said as my O2 was a cashback contract (where I send my 3, 6, and 12 month bills in and get £105 back each time) that this plus the £200 would work out the same as buying myself out of the contract outright.I am now tied into an O2 contract at £35 per month until next June and an Orange contract for 18 months at £40 per month and I cannot seem to get out of either contract. Both companies have said they cannot do anything as I am tied into the contract, but I was sold the Orange contract under false knowledge that the £200 cashback would buy me out of my O2 contract.Where do I stand with this as I cannot afford £85 per month for the 2 contracts? Also after speaking to O2, they said they would have upgraded my handset for free and I would not have had to pay for the repairs to start with!

Hi

First I would send a written complaint to CW head office by recorded delivery. See CW website for complaints procedure and address. I don't think you will get anywhere dealing with the CW shop or phoning customer services. For companies like CW I would always complain in writing.

If CW do not provide a satisfactory response then you can go to Otelo. http://www.otelo.org.uk/pages/4howtocomplain.php

You could also contact Consumer Direct for advice. http://www.consumerdirect.gov.uk/

I have heard that CW like to stitch up their customers to make a sale.

Good luck

Huckster