Also, I don't know if the door still has the packaging, but on some of their products they also have a satisfaction guarantee, stating if you are not 100% satisfied you get your money back.

Sparky.

bathyboots:

Thanks very much Huckster.

We will ring Consumer Direct tomorrow. We need to know our rights before B&Q ring my mam back on Monday.

Bathyboots

Are they going to phone your mum back on BANK HOLIDAY MONDAY!!!! . One of their busiest trading days of the year.

I think they meant Tuesday.

Huckster

Thanks Sparky,

B&Q don't want to refund because of the manufacturer going into liquidation. Unfortunately the door was paid by cash, so there is no back up from a credit card.

Bathyboots

Thanks very much Huckster.

We will ring Consumer Direct tomorrow. We need to know our rights before B&Q ring my mam back on Monday.

Bathyboots

I believe on the back of the B&Q receipt it says it has a 90 day refund policy.

If you take the receipt with the door back to the store they should refund you onto the card you paid with.

Outside this time, perhaps going through your car is the best option.

Sparky.

bathyboots

If your mum paid by credit card and the amount was £100 or over, the credit card company may be able to help.

Your mums contract is with B&Q and under the Sale of Good act 1979 she should be given a refund by them, but it depends on what time has passed between the sale date and date the door was found faulty. These are the key facts in bold.

Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

May I suggest that you contact Consumer Direct with full information on 08454 040506. See http://www.consumerdirect.gov.uk/

Huckster

My mam bought a back door from B&Q. It is faulty and she is trying to get a refund. B&Q are saying that the company who supplied them with the door has now gone into liquidation so they do not have to refund her.

As she bought the door from B&Q, are they not liable for the door as her contract is with them, not their supplier?

Any help will be much appreciated.