I have 2 contract with Orange. I think the best way iis to keep intouch with Trading Standard at Civic Center Hounslow. They are aware of the situation aand are dealing with it.
This May Help
v A collateral contract is a contract where the consideration is the entry into another contract, and co-exists side by side with the main contract.) In other words you only have a contract with the service provider because you entered into a contract for ‘cash back’ with Click Mobile.
v The company (as in this case) has not been able to fulfill the cash back contractual agreement.
v Term mis-selling of mobile phone services. The term ‘mis-selling’ in this case present non-fulfillment of cash back contract with Click Mobile who were an independent for the Orange service provider on commission basis