lowlow:I have a couple of phone numbers for them 0161 4065914 or 0161 4065910. Their address is

City Financial UK

5 Milton Court

Horsfield Way

Bredbury Park Industrial Estate

Bredbury

Stockport

SK6 2TD.

Hmmm. Me too, am sure I have seen people refer to it but now I can't find a listing.

I have seen that they also operate under North Financial too but cannot find a website here either. Hope fully the address will help you and failing that a good old ploy of being an applicant would hopefully send you a copy of the T&Cs.

Good luck and bring these people to justice...if only for the way they treat people over the phone

Thanks for the response. Do you have a link to the website, I'm struggling to find it.

Just go look at their website. They have a link for it.

Unfortunately like most of this type of company it is a legal operation but they appear to make a lot of money by promising something and then not following through with it and then most people drop the case and the money as lost and don't realise the company is operating on a time frame to refund money which works in the brokers favour where as if the applicants wait the correct timeframe as set out by the broker T&C and nothing is done then they can get a refund of their fee minus £5.

Most people are too impatient for this and claim scam and shout down the phone. The broker is well aware of this and as long as they keep their cool for the duration they often get to keep the whole fee as the applicants give up.

There should be a change in the law that states that the broker can charge a £5 admin fee and then the remainder of the fee can be added to any loan they successfully source for the client. As the fee is only £50-70 then I am sure that 99.99% of people would not object to this fee being added to the loan.

if they dont record the telephone calls and they mean nothing the only way to do it is write a letter .....

How about putting them on loud speaker on your mobile and recording the phone call on a voice memo with you being polite ect let them get abusive and aggresive then your one up for watchdog .....

Record everything you do phonecalls and scan into your pc, letters before you send them keep a record of everything then do the *uckers over haha

I hope i get my refund thanks to everyone who posted the letters they wrote that have been successfull i have made a duplicate and will be posting today

Will let you know if i recieve my refund......
Sam

DanniDuff7:

I now cant get a loan to pay off my debts.

No. A loan will not pay off your debts. It will just move your debt from one place to another. If you are looking for an easy solution, you are just going to get scammed.

You should make an appointment to talk to an adviser at your local Citizens Advice Bureau who can talk through various options. Ideally you should work out a way to pay off your debts with your own money but, if this isn't practical, there are other ways forward but none of them are easy.

____________________

Sorry. I'm replying to an old post. Please sort out the page numbers and links moneysupermarket.

Trevthered,

I think you got lucky Trev,

I have seen so many people who have used letters similar to yours and they are just ignored as threats with no substance and the banks etc rarely do seem to take action. Phone calls are just a waste oif your own money as they hold no evidence of conversation and from what I am to understand they normally end up quite abusive from the other end.

There are prepared letters here on the forums that quote their pown terms and quote law stating actions to be taken. These letters have proved to be very effective in reminding the laon brokers where the law is anbd whose side it is on if they want to try and flaunt it

The letter below is taken from a post that Resurrection made and the letter is very effective.

Re: City Financial Loan Brokers. Unprofessional scam or just poor admin??

Reply Quote Favorites Report Abuse

Send the suggested letter below edited to suit by recorded delivery, follow your threats through if necessary.

[Your Name & Address]

[Date]

Dear Sir/Madam

On the [Date] I made an application to your company for a loan of [Amount]. I have a copy of the agreement which was signed and sent back to you. The [Fee Amount] administration fee was paid.

I would like to ask that you refund my administration fee minus £5 which by law you are entitled to keep.

I would at this time remind you that Section 155 of the Consumer Credit Act 1974 provides that a credit-broker may charge no more than £5 for his services if the consumer does not enter into a relevant agreement within six months of an introduction to a prospective source of credit or hire. If the broker has already charged more than £5 for his services and section 155 applies, the excess must be refunded to the consumer upon request.

As I have never entered into any relevant agreement the above applies and you are lawfully bound to refund the original administration fee, minus £5.

Should you fail to do so, I will have no option but to report your company to the Office of Fair Trading to whom you are licensed by.

You have 21 days from today in which to refund the requested monies. Please make any cheques payable to [Your Name]

Resurrection:

Send the suggested letter below edited to suit by recorded delivery, follow your threats through if necessary.

[Your Name & Address]

[Date]

Dear Sir/Madam

On the [Date] I made an application to your company for a loan of [Amount]. I have a copy of the agreement which was signed and sent back to you. The [Fee Amount] administration fee was paid.

I would like to ask that you refund my administration fee minus £5 which by law you are entitled to keep.

I would at this time remind you that Section 155 of the Consumer Credit Act 1974 provides that a credit-broker may charge no more than £5 for his services if the consumer does not enter into a relevant agreement within six months of an introduction to a prospective source of credit or hire. If the broker has already charged more than £5 for his services and section 155 applies, the excess must be refunded to the consumer upon request.

As I have never entered into any relevant agreement the above applies and you are lawfully bound to refund the original administration fee, minus £5.

Should you fail to do so, I will have no option but to report your company to the Office of Fair Trading to whom you are licensed by.

You have 21 days from today in which to refund the requested monies. Please make any cheques payable to [Your Name]

It will do no harm to have it posted on this page of threads if it means that just one person uses it and gets their money back.

Do remember that you are not entitled to a full refund as the law statres that the broker may take £5 for the work the admon work they have done....but it is better than nothing

Good Luck!

**EDIT** Somehow I haver copied the whole post warts and all. Apologies

I wrote them a strong letter stating that i had the banks fraud team ready to investigate and prosecute them for fraud...got my money back within two days...placed cc at bottom of page reading:

Barclays fraud team

Trading standards

office of fair trading

i went nuts at them down the phone not giving them a chance to fob me off and said that i will be reporting them to watchdog as well, which i have done.if enough people get on their case and dont be put off by there waffle they will cease to exist. be strong and threaten them with legal action and media exposure .worked for me got all my money back....no £5 for them...kin thieves.

The way these companies operate they do get you to give acceptance over the phone or they will not go any further with your application. This in my opinion is the main source of their income as I would believe that probably only about 5-10% of p[eople apply for the refund that they are entitled to. Just 100 applications a day means alot of money into the pot.

Sam,

First and foremost before you can apply for a refund you need to let the company try to fulfil what they are being paid for and that is to find you a loan. Their T&C's will tel you how long they are allowed to do this but it is often around 4-6 months depending on the company. After they have had this time then you can apply for a fund from them. I would suggest that you use anyone of the letters that are floating about on these loan threads. Preferably try and use one from Huckster, Maxstream, Exterminator, Jalexa as these have already been used with success...not that others may not be as successful.

This will then demand the repayment of the money owed to them under their own terms and condiotions and threatens them with appropriate action should they not follow through with the refund. Do remember that the broker is allowed to keep £5 per application for its own administration costs so if you paid £65 you are enttled to a £60 refund. If you are cancelling the application I would check into their terms and conditions as the refund may be different in this case. Most often, even if you weant to cancel the application you would be better off just going through the proces as these companies rarely seem to come through with loans...whether this is because of the applicant or the lack of interest in finding the loans I am not sure.

Good LUck!

i applied and they took 65 quid over the phone for admin fee i recieved an email from them with the ts and cs but never sent it baqck just trying too get my refund now !!!



bloody nightmare .... i rang them and said i hadnt signed anything why have u taken the money and they said i approved it over the phone ........
woman was a nasty piece of work poor admin shame on the company


Am i entitled to a full refund or do they keep a fiver and give me the rest back .....? i am a bit confused

Cheers sam

If your case is in the hands of other agencies then you should be able to get some action taken on your behalf but for anyone else who is having problems the best way forward is always going to be by writing a written record which you then get a written record of receipt.....recorded delivery.

Calling these people day after day will have little or no effect on them. The reason that so many people get abuse is not because they are being obstinate or rude by nature it is because the people answering the calls get hundreds of these calls day after day and they are just too bored and sick to death to deal with them effectively. They have heard each and every threat you can throw at them a thousand times that it means nothing to threaten with the police, Trading Standards or the Ombudsmanand and it does not scare them anymore. You need to start the process of official action, if you do not do that then kiss goodbye to your money, this is what they are hoping you are going to do anyway.

Write a letter of complaintand send it by recorded delivery, state that you want a refund of your fee paid....minus the allowable broker fee of £5 for any work they have done. Ask them for immediate refund within 7 days or a final response as to why they will not refund the money if they have not completed the work that is set out in their Terms and Conditions (company may have up to 6 months to complete this work depending on the T&C they have. Check their website for specific details).

The company will have 5 working days to acknowledge receipt of the letter or 8 weeks to respond to this complaint.

If after 8 weeks you get no response you can then take this to higher authorities Contact the Financial Ombudsman Service who will then charge the company a large fee to look into the case, the fee will be charged no matter who is correct in the argument so the thought being charged a £500 case fee or keeping your 65 should buck them into action and often does.

Be aware that you cannot go directly to the ombudsman as you need to follow the correct Complaints Procedure before they can get involved. If you do go directly to them without a letter of complaint first then the most likely course of action will be that they will place a complaint against the company for you meaning that you will just be delayed by several weeks while the correct course of action is set up.

Good Luck!

they are so untrue , i have been fighting for my refund for 8 weeks now,its in the hands of my bank,trading standards now , when i called them on saturday , natalie said to me on the phone , "your doing my head in,lets face it,its only £50 what you worried about , when i called them today to get there managers name to give to trading standards i was cut off,they are a bunch of scamming gits, i hope they get closed down and they loose there jobs ,revenge is sweet to those who wait

merry xmas

I'm sorry to say but this is a SCAM - pay them £65 on the 8th Nov told by the lovely Beatrice that my loan for £1000 would be in my account by Friday - 12th Nov - excellent news - she said T&Cs would be emailed to me that day - they didn't arrive so rang next day and Alison said they had been sent but would send again - i asked if this was the loan agreement she replied T&Cs which was all they needed, not to worry about that. A little alarm bell rang but still signed & sent Recorded Delivery that day. No loan Friday so rang and they said they had up to 5 working days so not to worry until Tuesday 16th. Over the weekend i thought more about it & was very unsettled, rang monday and asked if i had been accepted why was my loan not received, reply, Loan Co. would be in touch, i then asked i was told the loan was accepted with them and would be with me friday - don't worry they'll be in touch tomorow, goodbye! Rang Tuesday as no response, said i was worried becasue i had paid out some money as told i was receiving money, reply, oh don't worry they'll be in contact i 'll phone them now to prompt them goodbye! I have since spoken to my bank, explained what happened and they have credited me £65 and said they would look into it & if they say it was a genuine payment they would then have to repay it - have tried contacting City but no luck, have left several messages to say what i have done and hope this is the last of it - please, please telephone your bank & get them to refund the money as it is classed as fraud because of what they told me - all debit cards are covered by this so you should be okay - good luck & don't let anybody tell you that you were stupid, when you have finance problems a nice genuine voice on the end of the line seems like your best friend - good luck!

did you ever receive your loan as i'm afraid i may have fallen for it too

i've recently paid £60 for the fast track payment?? and they said i'll have the loan within 5 days. now i'm panicing as i've been told its a scam. after calling them they said we would have been shut down if we were? which didn't really ease my worries. after calling customer service the person i spoke to said that it was a broker fee and that the company will call after i've received my terms and conditions. alarm bells are going off big time in my head as this sounds like a scam to me. i called them lots of times and they always seem to have an answer but with a very rude attitude and always avoiding the question. i'm so worried. i need to know if anyone has actually ever received a loan from them.

You have to beso very careful with companies like these. Quite often you will click on a button and a short message will inform you that by clicking the button again to proceed you agree to have read the T&C and agree to acknowledge and understand them. If this is the case the broker often does not need written permission as the dedicated click button has gained your express authority to continue with your agreement. Unless you click the box it cannot move further forward. This is very often disguised as a small and insignificant part of the application such as click to move to next page but is in fact your authority to let the broker take payment.

I would say that if you have given your card details then they have likely already got your permission from you whether you were aware of it or not. It is so important to ensure you read every message displayed to you on sites like this as you can quite often sign up for things you just do not understand at all but give authority that you did not realise you were giving.

I think City Financial are a genuine company (but operate like a scam company) and you should be able to get a refund less the £5 admin/broker fee but you may need to wait a certain amount of time before doing so and you will need to apply for it in writing.

It may even be the case that they get you the loan you are after in which case there will not be a refund as they have delivered what they promised.

If in doubt, try and contact them on the phone and gain clarification to their process