I am re routing this through 'ask the expert' and please see CHATTERBOX.COM CASHBACK DELAY posting. Speaking for myself I am concerned at Chatterbox's statement that Chatterbox aims for within 45 days, which in my case is over, and is now saying cash will be paid as soon as possible but no date is given.

I have seen 'ask the expert' intervene in a situation which was not cut and dried like this one so I would appreciate 'ask the expert' intervening asap.

 Thanking you in advance for your help.

a friend just called me and asked if I would look on the site for any reference to chatterbox. she has been told the same thing about a delay.

Hi Franc

 I cannot find the link to your previous thread - however I am assuming that you have presented your cashback claim to chatterbox. If you have followed the terms of their cashback policy I assume they are saying "we will send your cheque in the next 45 days"? This date has no doubt passed and you havent received your money.....

 If this is the case I would re-contact chatterbox direct and advise them of the situation - specifically that you havent received your money. Dont allow them to fob you off with the standard "it will be dispatched in the next few days". Demand that they send your cheque immediately and tell them when you expect to receive it eg by Thursday this week. Inform them that you have raised this post on our website which sees huge volumes of traffic for mobile buyers. This should do the trick ... if not mention the fact that you will contact trading standards if you do not receive your cheque by the weekend

Let me know how you get on with this and if no joy let me know and I will see what I can do

 regards

Rob

Head of Mobile

moneysupermarket.com

---

Rob Barnes
Head of Broadband & Mobile
moneysupermarket.com

The other posting barno is as I named it CHATTERBOX.COM etc. That's the lead on the posting. As I said Chatterbox is flatly saying it doesn't know when it will pay out. There is no question of insisting because it simply comes back to "we don't know..." Please phone Chatterbox and find out for yourself. I am afraid at this stage and having gathered further information since my earlier post the most logical situation is this. I would be delighted to be proved wrong by you.

 CHATTERBOX - AN ALLEGATION

I don't think Chatterbox has an overloaded system. I think Chatterbox has a severe cashflow problem and is living hand to mouth. In other words Chatterbox has taken probably a huge commitment from one network and hasn't been able to sell all the contracts on by the deadline and so has to wait for network payments which it then uses to pay those at the top of the list. I would imagine Chatterbox is trying desperately to hammer out a deal with its key network. I have written down my 'investment' to zero and will be pleasantly surprised to see anything from Chatterbox. I do not get the impression that there  is anything fraudulent here.

If my allegation is correct then the trade will undoubtedly be well aware of this situation. barno I don't want to teach my grandmother to suck eggs but a cashback company being late on payments is bad news for it - not to know when is I would suggest similar to a bank saying our computers are down and we'll be reopening sometime in the future - sadly there is no lifeboat for cashback companies. ANY CHANCE of you doing a ring round to see what the trade says? I am sure many more members than just me would be appreciative.

I think you are right CHATTERBOX (WARNING BANKRUPT) is in problem they will go bankrupt soon. Delaying the cashback is the sign that they have cashflow problem. They just reply that there is a back log. They are still selling new contracts and they have a tele marketing  in india who call you regularly and try to sell you new contract. I think that is cheating knowing that you cannot pay the cashback and you are promising more people.

I would strongly advice that this is a fraud and do not buy any contract from CHATTERBOX.COM

 

WARNING : CHATTERBOX.COM IN PROBLEM  DO NOT NOT BUY FROM THEM

 

Dear sanny

 On my 2:55 Tuesday 10 April 2007 thread Chatterbox didn't know when it was going to pay me. This was as a result of the e mail and a phone call I had with Chatterbox earlier in the day of Tuesday 10 April. Subsequent to this I took certain action and Chatterbox then e mailed me after 6 pm that day and said I would be paid within five working days but this would then have to clear. I have just looked at my bank account and a bank giro credit appeared yesterday 13 April as cleared funds.

 I hope your claim has been paid too.

I will never use Chatterbox again.

 

what action did you take that made them pay so quickly - for now I dont seem to get any positive answer from emails. If you can tell me maybe i can do the same and get my money back.

 

Thanks and regards,

Sanny 

 

After waiting further 30 days I finally received my money from chatterbox today. seems they have some problems as they are unable to give any updates on new claims aswell. I've been with them for last 3 years this was da first time it took so long. As the new deal is quite gud I wud still buy from them. I think they'll pay its just a matter of time.

Dear sanny - The action I took worked because I did it all in one day and on four fronts and at least one must have hit home.

You must decide if this makes sense for you. In your position I would use chat to the box to get in touch with Chatterbox and say you are aware of the CHATTERBOX: NO CASHBACK posting on moneysupermarket communities and forum which has been routed through 'ask the expert' and in particular the CHATTERBOX - AN ALLEGATION thread which has around 200 views to date. You, sanny, are also aware that certain national media may be following this story and in particular one which has written adverse criticism about a cashback company, which has a presence online and in west London.

Then say

I am very worried that I may not see my money and would appreciate you paying my claim immediately. If you are not prepared or cannot do this I will reluctantly have to consider taking any action within the law to secure a payment from you.

Thank you for your attention

Kind regards

 

A very worried customer.

Once you have read this sanny you will be telling the truth - my detail is not there but that's all you need. I think they would be unwise to ignore you as I can push again for you in a slighly different way. I'll check in regularly.

 

hi everybody. my friend phoned chatterbox and referred to this posting and was as assertive as she thought necessary. chatterbox has promised to deal with her claim within the next fortnight which she  says is a big improvement but not ideal.

Came across this going through the back catalogue. Hope it helps.

Hi,

I am one of the 'victims' of the chatterbox cashback delay. I sent the cashback vouchers and the relevant bills in the first week of March and upon receipt I was told that rather than 30 days it would take 2 months so last week I contacted them asking about the money as it was already two months. I could not believe it when I read their reply which was as below:

We would like to inform you that unfortunately
we are still facing with a back log in the entire cash back process and
therefore payments are delayed for all the customers. We are constantly
working towards resolving the issue; however at the moment, we are
unable to provide a specific time period within which the amount shall
be paid. We would request you to kindly contact us after 45 working days to confirm the expected time frame.

 

I contacted them again saying that this is simply unacceptable but they dont seem to listen to anything anymore. Can anyone advise on what I should do? Shall I contact ofcom? Has anyone contacted ofcome in this matter before and what was the response?

Please help! 

Hi

I have been a customer with chatterbox for over 3 years now, and never had a problem with payment.

Though at the moment I have 2 lines with them, and there has been a delay of 6 weeks. Is frustrating but I am sure they will pay.

Though at the moment I have 2 lines with them, and there has been a delay of 6 weeks. Is frustrating but I am sure they will pay.

i bin waitin long time now -  7 weeks. but i buy every year from chaterbox and i get my money all time. I not happy this time becos of waiting. I wait another 3 week and see if they pay me. Lady in customer departmant very helpul. Will cal her in 3 week to check if i get money then.  

Well,

 Good news for me - after sending emails to cashback team did not work I sent that to complains AT chatterbox.com and that worked. My money was immediately bank and saw that in three days in my account.

I have bought about a dozen contracts from Chatterbox over the period of last 4 years. It is only in the last 6-12 months that their 'delay in system' has developed and I am being very honest quite reluctant to get any more contracts from them.

It is alright if the delay is temporarily but for such a long time it definitely is not a backlog as they say - that is my verdict on them and unless I change my mind I will NOT buy from them anymore!

Cheers