Hi ive been recently involved in an accident where i wasnt to blame. In pursuit of the claim the claims company rang me up and said that my vehicle was being repaired. In order to find out exactly what repairs where required i rang up techsreport who follow up any repairs. Whilst speaking to the engineer he informed me that i can take a "cash in loot" where they would pay me and allow for me to keep my vehicle as no repairs will be carried out by them. I agreed and i let the claims company know, they confirmed and said they would follow up my instructions. Now, yesterday i had a phone call from the garage who had my vehicle and said it has been fully repaired. After recieving that call from the garage i was annoyed and so i rang up the claims company and according to their computer records, the cash in loot was the offer that i authorised not for my vehicle to be repaired.

At the moment the claims company are investigating, as i did not authorise any repairs. Can anyone please advise me on what i should do next as i have already aquired a new vehicle and i want to stick by the cash in loot offer not the vehicle being repaired! thank you!