hi i had similar problem with carcraft , what did happen to you after??? Did the finance company took u to the court???

Can u please help me...

Thanks

crazystevie:

I went to carcraft yesterday i seen a car i wanted so took it for a test drive.

The sales man said i would need to put a £100.00 deposit down so i done it via my debit card, after 3 hours of waiting i was told the finance fell through, they say i am not entitled to my £100.00 deposit back,

I did not sign any paper the aplication was done on a computer, Now i have lost my £100.00.

You haven't lost your £100.!

Demand it's returned in full, otherwise any problems just visit your local trading standards department. The law on this is quite clear..... Whenever a deposit has been paid for a car that is dependent upon finance being arranged for the balance. Then, if that finance does not proced or falls through ...for ANY reason, the whole of the deposit must be returned to you in full.

I went to carcraft yesterday i seen a car i wanted so took it for a test drive,

The sales man said i would need to put a £100.00 deposit down so i done it via my debit card,

After 3 hours of waiting i was told the finance fell through,

They say i am not entitled to my £100.00 deposit back,

I did not sign any paper the aplication was done on a computer, Now i have lost my £100.00,

I hope the original poster does get her sons money back or at least agrees a fair APR.

Secondly, i hope the original poster has told her son what an Idiot he has been.

Why people do not READ the full contract before signing any agreement is beyond me.

Smala01

All i can say is stay away from carcraft,just been conned by them, cost me a lot of money for a poor car,its going to cost 400 pounds to put right through thier lack of disclosure about the car. also where does the 150 credit fee come from on top of the hp charges?, never told about that or the 44% interest, wont cost much over 12 month i was told,con men beware ,how these people have been around so long amazes me

Hi we have had problems with carcraft/ u can.

Did they take your documents off you and would not give them back till you signed

I have know the family that own carcraft for many years, 27 to be precise, and it was founded in rochdale some 50 odd years ago. it started life on water street as a  2 pump petrol station and has now become 1 of the largest car dealerships in the country.  most of the finance packages offered by carcraft is there own "in house" finance. While many people "call" carcraft for there higher intrest rates, you must be reminded that it is YOUR responsability to check the payment amounts and the interest rates before you sign and drive away. At the end of the day it boils down to 1 simple and easy way to avoid this.

DONT BE SO EAGER TO JUMP INTO A NEW CAR AND READ THE CONTRACT YOU ARE SIGNING, ALWAYS REMEMBER THE SALESMAN IS THERE ON A COMMISSION BASIS, SO HE WANTS YOU IN THE CAR NO MATTER WHAT.

 

Hope you get it sorted.

Am I the only person who see these adverts on TV offering finanace at over 10%. sometimes as high as 23% APR and laugh until I go blue?

£17,880 though? what car is it???? Surly its not a Punto. 

 

 

Well we took a visit to carcraft and we was told as the agreement was signed on the premises there was no cooling off period so its your car its your problem. so i asked if they were part of the Ucan group of which he stated yes, well my answer was that they have a 7 day period in which if not totally happy with the purchase you can return the car and get a full refund, he once again said this did not apply as it was bought on the premises and not through Ucan web site.

he started to get very abrupt with us and told us the best thing to do is leave and just pay for the car, I asked him if I could see a list of finance companies that they used to get my son credit, he said no as only one would give him credit and they were the last choice as my son had a bad credit rating and thats why the APR was so high. I once again asked to see the list and was told just to leave as you are not getting anything back.

So I deceided to go to my local citizens advice centre, we told them all what had happened and if there was anyway we could check his credit, they said they would do one for us and surprise surprise it came up with a load of companies that would give him finance for 3/4 the APR that he was paying with carcraft. They said they would write to carcraft regarding the matter but in the mean time I should contact the trading standards office.

So I phoned the trading standards office up and gave them all the information and they have agreed that my son as been mis sold the car and they will be contacting carcraft too, they also said to phone the finance companies too and explain the situation to them.

I did this and told them that the APR was way over the top and that my son would struggle to make payments, they told me they would ring back later in the day. This they did and said that the agreement with them could be cancelled but would cost £825.00 to cancel fees etc. So I asked them why the APR was so high and they stated that it was due to my sons credit history, I said that I had been to the citizens advice centre and the trading standards and that on Monday i would be contacting the FSA, she then said wait a minute and put down thephone, after a minute or so she said she would phone me back on Monday and sort out a new finance package which would be between 11.7 and 13.0 %APR instead of the 29.1% APR it is now, this way carcraft still get the price of the car and my son gets a better deal on the finance. So we will wait till Monday and see what they come up with, I know its took most of the day to try and sort something out but it may be worth it. My advice to anyone else is dont let the carcraft people push you around and dont take no for an answer or better still dont even go to carshaft in the first place my son as learnt the hard way.

By the way my local citizens advice centre as had over 250 complaints regarding carcraft in the last 4 months so something must be wrong and the trading standards have had more.

Indeed I have purchased two cars off ebay without problems, firstly always do a HPI check, and secondly take a mechanic with you or pay for a used car check such as the AA or RAC who offer a guarantee backed with insurance that the car is sound, thirdly compare the book price.

Your second point is very true, I have seen a personal bidding war fetch more for goods on ebay than could be reasonably bought at Argos, in fact on occasions I have seen used goods sell for more than the equivalent NEW goods could have been bought for. Laughable, when it's their money.

The old saying springs to mind, " A fool and his money are easily parted". !!!!

Care, caution and research are the key words.

I am a fan of ebay for cars. My view is in a dodgy industry ebay takes out some of the risk. Apart from the obvious a few pounds for a report is tremendous value. At the other end of the scale for almost everything else I think ebay increases the risk and I always build in a substantial "ebay discount". The saddest thing I ever saw was someone bidding for a new Sony DVD player and paying more than the in stock Argos price!

Yes I agree --- And I urge people especially when making a large purchase such as a car, to always do your homework and research the company you are dealing with, before you sign the line. !!!

Knowing what I know now primarily as a result of your input I wouldn't even bother to go in for a 'tyre kicking' session if I was passing!

Hi -- drumster -- Thanks for your opinion and respected views on the further feedback from Carcraft customers.

If that feedback had been available to prospective customers before contemplating a deal with Carcraft, similar to the obligatory feedback ratings required on such as ebay. I feel certain that the vast majority of those past customers who have already dealt with Carcraft, or indeed future customers would definitely never even enter their premises at all, let alone do a deal with them, forearmed with the existing bad reviews which would have swamped the relatively minor percentage of good experiences. !!!

What says you. ?

Dear conmankiller

You gave me the link to the '50' which I had missed so as a matter of good manners I scanned through them. They are not good overall but there are a reasonable number of positive ones.

The scan shows that virtually no one who is negative was committed in any legal way. They could have walked out the door rather than waited in a 'departure lounge' etc. If I went along there and found a car I would get it thoroughly checked over and if it was sound I would hand over the complete consideration in exchange for immediate title of the car and the keys and drive off in it or if it was delayed withhold payment. OR take a hike as our American friends say.

I was right in saying they are not fly by night and dad needs to know both sides of the story before he gets involved; on the basis of this posting.

You were right that they are not an example of good practice in a dubious field.

I have been at pains to respect your long and illustrious contribution to the forum. I hope that has come through.