i will do that.

we have been to the garage this afternoon, and i have to admit that the sales manager was very nice about the whole thing, and did hint at us taking a similar car that they had on the forecourt, howver it isnt the colour i wanted, i also feel that to just swap the cars over would not be compensation enough for the hassle i am having and have had. there has been no mention of a hire car as yet. I am also slightly annoyed as i filled up the car the day before it went in the garage so it has a full tank of diesel and i potentially am not going to get to drive it again! very frustrating.

Phone Consumer Direct or your local Trading Standards tomorrow.

I think you could reject the car and ask for your money back. The finance company could help with this, if you had a problem, as they are party to the contract. I think that is probably what they should do really. Take the car back, provide you with a hire car for say a week and try to locate another car for you. I am not saying they are legally obliged to do this, but if I were a director of the garage who sold the car, I would want to rectify the situation.

But you would be better speaking to someone from CS or TS about your exact rights in these circumstances.

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Buyingacar-yourconsumerrights/DG_183047

http://www.tradingstandards.gov.uk/advice/consumer-advice.cfm

Hi

i bought a 59 plate vw golf end october from a very large and well known dealer on finance. After driving it for 2 days i found the clutch very hard and heavy. I took it back to where it was purchased, the garage there said it was fine, but as it was a ford garage and the car was VW they wouldnt be able to do anything to it anyway as still under warranty. I took it to local VW garage who had it for 9 days. Gearbox was stripped and some selectors replaced. i drove it and still felt it wasnt right. The garage then decided to fit a whole new clutch and flywheel.

2 days after getting the car back the coolant warning light came on on the dash, i topped it up thinking that maybe they just hadnt done this during the service the car had before i picked it up. 2 weeks later it came back on, and again i topped it up. 9 days later it came on again and i arranged for the car to go into the garage.

The garage called yesterday to tell me that there is a fault - quite a large pronbem (something to do also with exhaust and cooling system? - bf dealt with the call as i dont know much about cars) and it will take 7-10 days for the part to arrive and be fixed. In the meantime i have been told i wont be getting a courtesy car. i work out in the community and cannot do my job without my car , this is a huge inconvenience for me.

i am now wondering what else will be problematic on the car - it is after all only 2 years old with 28000miles and should not be having these kinds of problems, these arent just litlle niggly issues they are rather huge. I am looking into taking the car back as it is not a risk i want to take, i need a reliable vehicle. What rights do i have and what processes need to be done for me to return the car?

any help would be much appreciated!!