I believe the other thread was closed off, because someone with a gripe about Ecar posted comments, which were well outside the rules of the forum. The person concerned has also posted elsewhere and had to post a retraction, even though the derogatory post had been removed.

Just to make a general point. Companies that are principally or only 'online', do appear to have the same problems. If they obtain a certain level of business, they don't appear to have the resources to deal with it. It is great that they offer very competitive premiums, but then customers may have to accept that they won't enjoy the same level of customer service that they might obtain from companies that have many more staff. Good advice to make sure any important documents are sent to Insurers by recorded delivery.

i have read the other thread about these guys but it wouldn't allow me to comment i also had a few teething probs with them regards copy's of of docs and proof of no claims but was easy resolved by a recorded delivery letter to them containing what was asked for since then i have had NO probs with them regarding my car insurance

yes there customer service is terrible and not really existent but they are cheap and by that i mean 500 quid cheaper than any other quote i got so hey whats a small amount of hassle when your saving 500 quid

ecar also accepted company car no claims bonus that a lot of insurers wouldn't

so it seems im one of very few happy customers they have going by the other thread