Hi,just another angle on good old Capital One cards.I applied for a card,online, at the beginning of June for the 0% till Sep 09 etc.Seemed like a good offer at the time.The usual message appeared about 'reviewing my application etc' and would write to me within 7 days.After 10 days of nothing from them I called and was told(after waiting around 15/20 minutes to actually talk to someone!), that my application was still being processed,although no explanation was given to me for the delay.I called again after another 7 days of hearing nothing to be told that,eventually,a so-called 'linked address' had been either associated with my name or current address and further checks were being carried out.After lengthy 'discussions' with the customer services agent I was given the rogue address details,of which I knew absolutely nothing about.Obviously a little concerned by this revelation,I was informed that this information was given to Capital One by one or both of the two main credit reference agencies,namely Experian and Equifax.I then decided it would be best to cancel my application and try and find out what was going on.The agent agreed the cancellation,after much debate,and said there would be a cancellation letter sent out within 7/10 working days.I am still waiting for this letter as of today! Being a member of Credit Expert/Experian I checked on my credit report at the earliest opportunity(at a cost of £6.99 to myself) and found no mention at all of the 'linked address'.As I have never had problems with my credit score/report,and this 'address' had never been brought up before,I decided against getting my credit report from Equifax as well,as I was informed that the information held would have been almost identical.Therefore my only conclusion can be is that my information has been muddled up with someone elses,either at Capital One or elsewhere.As I was not prepared to spend another half an hour or so on the phone to Capital One's 'customer service' department,I decided to write a letter to their complaints department on 05/07/08,with promises of a reply within 5 days of receiving my letter.Well,what a surprise! I've still not heard a thing from them,17 days later.
Somebody,somewhere needs to have a look at how Capital One go about their business,especially in the customer service areas.It's just terrible.A company the size of Capital One really should do a whole lot better otherwise a lot of people will choose not to have any dealings with them in the future.Word soon gets around,especially with sites like this,so Capital One-BEWARE! Sort it out!