indeed - of course, it took 7 days for the service to come live, and a further 10 days for the 'stablisation' period - and if you look at their terms & conditions you get 7 days to cancel from the TIME OF ORDERING, not from when the service is 'live'

absolute nonsense - surely you need to know how good the service is before the option to cancel runs out.

i think you are right, its going to be a tricky one to cancel the contract without paying up until next november.
i am going to try and go for the 'not fit for purpose' route, since 200k on an 8Mb line may well be literally 'UP TO' 8Mb - may be i will pay there 25 quid charge in 1 pence pieces every month - after all, its still legal tender...

b*stards

"There is a strong structure in place to prevent the floor managers ever having to deal with customers - here are their contact details. For cancellations you need a guy called (dean.saunders AT pipex.net) e-mail. For sales you need a guy called (markcarberry AT pipex.net) e-mail.

These two people are entirely responsible for the duties of the managers, the staff levels and procedures within the call centre and ultimately the service you get.

If you would like to show these people (and more importantly their bosses) how incompetent you think they are then there are a few things you can do.
1. call them and hang up before they answer. They are judged on abandoned call rates and a rise in this will have a very negative reflection on their performance
2. If anyone can arrange a flood of calls so that there are more calls than agents to handle them then again this will have a negative reflection on their performance. This applies to the cancellations department only and will have no effect if you try to get customer services as they are expected to keep people waiting."

Thanks

dwightvesuvius:indeed - of course, it took 7 days for the service to come live, and a further 10 days for the 'stablisation' period - and if you look at their terms & conditions you get 7 days to cancel from the TIME OF ORDERING, not from when the service is 'live'

absolute nonsense - surely you need to know how good the service is before the option to cancel runs out.

i think you are right, its going to be a tricky one to cancel the contract without paying up until next november.
i am going to try and go for the 'not fit for purpose' route, since 200k on an 8Mb line may well be literally 'UP TO' 8Mb - may be i will pay there 25 quid charge in 1 pence pieces every month - after all, its still legal tender...

b*stards

Is that 200k download speed? If so its equivilent to about a 2mb Internet connection give or take. It is possible the site you are downloading from is actually being slow and not yourself. To check the line properly you need to find a webserver which is on a very fast connection.

Try this file as an example: http://mirror.ac.uk/mirror/ftp.redhat.com/pub/redhat/linux/enterprise/4/en/os/x86_64/SRPMS/firefox-1.0-12.EL4.src.rpm

Its Firefox for Linux, just delete the file when it has downloaded. As a reference point the download came down at 3.4mb/s on this computer (equivilent of about a 43mb home connection which you obviously cant get. The Internet connection in this building is much faster than you would get in your house but on a 8mb ADSL connection you should be able to download the file at around 600 - 800kbps.

Check it out and tell me how you get on.

---

'Now, I have become Death, the destroyer of worlds.'

Hi everyone, I posted my problems earlier and have still had no joy with Pipex, so they have left me no option but to set up


http://www.pipexproblems.co.uk

This site is now live and has a full forum where you can list the problems you have suffered at the hands of pipex.

Please note that this site is exclusively for Pipex users.

Maybe if enough complaints are concentrated in one place, their PR department will sit up and take note of them.

http://www.pipexproblems.co.uk

cheers for the info - the firefox for linux file from that mirror was coming down at about 17-18kbp/s and spiked at 47 kbps - hardly 6-800!
have changed router / all cables / all in BT mastersocket.
the 200kbps is from pipex's very own speed test page -

http://betatest.pipex.net/headers/stest1.htm

- and that 200 was an absolute maximum - usually its around 40 or so.

let us know how you get on with that, as a comparison...

anyway, have reported the fault to them as an official complaint (as told to do by ofcom) and then you have to wait 12 weeks.
nice

still, they say they will get a BT engineer out, but who knows when...

cheers for the advice

Sick to death of Pipex too. Although my complaint is about Pipex Homecall. I have registered on your site. Fantastic idea. As many people as possible need to know what a shower they are.

I have a Pipex blog if anyone is interested
http://pipexbroadband.blogspot.com

Hi,

Thought you might like to read a little more about Pipex extorting money out of people.

Right-click the following link to download: http://www.inteltab.com/pipex-bandwidth-bandits.pdf

Enjoy!