Hi,

Thought you might like to read a little more about Pipex extorting money out of people.

Right-click the following link to download: http://www.inteltab.com/pipex-bandwidth-bandits.pdf

Enjoy!

Sick to death of Pipex too. Although my complaint is about Pipex Homecall. I have registered on your site. Fantastic idea. As many people as possible need to know what a shower they are.

I have a Pipex blog if anyone is interested
http://pipexbroadband.blogspot.com

cheers for the info - the firefox for linux file from that mirror was coming down at about 17-18kbp/s and spiked at 47 kbps - hardly 6-800!
have changed router / all cables / all in BT mastersocket.
the 200kbps is from pipex's very own speed test page -

http://betatest.pipex.net/headers/stest1.htm

- and that 200 was an absolute maximum - usually its around 40 or so.

let us know how you get on with that, as a comparison...

anyway, have reported the fault to them as an official complaint (as told to do by ofcom) and then you have to wait 12 weeks.
nice

still, they say they will get a BT engineer out, but who knows when...

cheers for the advice

Hi everyone, I posted my problems earlier and have still had no joy with Pipex, so they have left me no option but to set up


http://www.pipexproblems.co.uk

This site is now live and has a full forum where you can list the problems you have suffered at the hands of pipex.

Please note that this site is exclusively for Pipex users.

Maybe if enough complaints are concentrated in one place, their PR department will sit up and take note of them.

http://www.pipexproblems.co.uk

dwightvesuvius:indeed - of course, it took 7 days for the service to come live, and a further 10 days for the 'stablisation' period - and if you look at their terms & conditions you get 7 days to cancel from the TIME OF ORDERING, not from when the service is 'live'

absolute nonsense - surely you need to know how good the service is before the option to cancel runs out.

i think you are right, its going to be a tricky one to cancel the contract without paying up until next november.
i am going to try and go for the 'not fit for purpose' route, since 200k on an 8Mb line may well be literally 'UP TO' 8Mb - may be i will pay there 25 quid charge in 1 pence pieces every month - after all, its still legal tender...

b*stards

Is that 200k download speed? If so its equivilent to about a 2mb Internet connection give or take. It is possible the site you are downloading from is actually being slow and not yourself. To check the line properly you need to find a webserver which is on a very fast connection.

Try this file as an example: http://mirror.ac.uk/mirror/ftp.redhat.com/pub/redhat/linux/enterprise/4/en/os/x86_64/SRPMS/firefox-1.0-12.EL4.src.rpm

Its Firefox for Linux, just delete the file when it has downloaded. As a reference point the download came down at 3.4mb/s on this computer (equivilent of about a 43mb home connection which you obviously cant get. The Internet connection in this building is much faster than you would get in your house but on a 8mb ADSL connection you should be able to download the file at around 600 - 800kbps.

Check it out and tell me how you get on.

"There is a strong structure in place to prevent the floor managers ever having to deal with customers - here are their contact details. For cancellations you need a guy called (dean.saunders AT pipex.net) e-mail. For sales you need a guy called (markcarberry AT pipex.net) e-mail.

These two people are entirely responsible for the duties of the managers, the staff levels and procedures within the call centre and ultimately the service you get.

If you would like to show these people (and more importantly their bosses) how incompetent you think they are then there are a few things you can do.
1. call them and hang up before they answer. They are judged on abandoned call rates and a rise in this will have a very negative reflection on their performance
2. If anyone can arrange a flood of calls so that there are more calls than agents to handle them then again this will have a negative reflection on their performance. This applies to the cancellations department only and will have no effect if you try to get customer services as they are expected to keep people waiting."

Thanks

indeed - of course, it took 7 days for the service to come live, and a further 10 days for the 'stablisation' period - and if you look at their terms & conditions you get 7 days to cancel from the TIME OF ORDERING, not from when the service is 'live'

absolute nonsense - surely you need to know how good the service is before the option to cancel runs out.

i think you are right, its going to be a tricky one to cancel the contract without paying up until next november.
i am going to try and go for the 'not fit for purpose' route, since 200k on an 8Mb line may well be literally 'UP TO' 8Mb - may be i will pay there 25 quid charge in 1 pence pieces every month - after all, its still legal tender...

b*stards

Hi there

If you are still within your 7 days, cancel now. Beyond that, you will have to fight tooth and nail to get out of contract. People that manage to get out are the exception and not the rule.

I have been reading up on these idiots all evening on various forums, and I simply cannot believe the amount crap that they are putting users through.

If this company was a backstreet garage, or a holiday travel company, trading standards would have closed them down by now!

I have made up my mind. I am going to set up a site to batter them, and I hope that it gets a high enough indexing in google for them to sit up and take note.

I will post back.

just read your predicament - i too am in a similar situation.

however, spoke to someone on the phone on friday who said to run pipex's own speedtest (not the adslguide one)

and then let them know the results after '24 hours'

at the end of the day, paying for unlimited 8Mb and getting speeds as you say 4-5kbps.

pointless attempting to run streaming video, downloading anything or even browsing to be honest.

oh, and the tech support guy said that they DO NOT do any traffic shaping or block any ports.

hmmm

that sounds like a pack of lies.

anyway, have screenshots of various ping tests and their own speedtests showing that my connection speed is so bloody slow.

will send them email on monday with all the info, and i shall basically give them 24 hours to sort it out - failing that, they are not supplying the service that i am paying for, would like my MAC code and will not be paying any cancellation fee at all.

absolutely staggered that these cretins can get away with this.

wasn't there a site called pipexwoe.co.uk and then it was changed to pipexwow, cause they were quite good a couple of years ago?

good luck

dv

Hi, I have just posted my problems elsewhere in this forum

http://forum.moneysupermarket.com/forums/10/3929/ShowThread.aspx#3929

It seems that there are a lot of disgruntled Pipex users out there, the last point in my post was that maybe it would be worth setting up a forum solely to batter pipex - something along the lines of pipexsuck.co.uk or whypipexareuseless.co.uk - your input on this thread would be gratefully received. If I get enough response, I will set up a site for this purpose.

Extreme measures, but the more I read about this company, the more they seem to deserve it.

No

I got a call having recieveda number of staments froma young lady who assured me it would be sorted out and baring in mind by this point i no longer had a telephone number with them it had been transfered. But they were stil biling me!!
My account for the broadband was dead so work that one out!!

Since then i have spoken to a senior customer service member who could not belive the goings on and agin said it would be sorted and a final stament sent out as I refused to pay over the telephone on the grounds that they woul just keep billing me unless i had proof of a final statment. I refused to pay the added cost of £25 which was a late payment charge!!!
the latest is i have recieved a credit agency collection notice for £40 who i have contacted and explained the reasons of the action and agreed with them I will pay by cheque and want a reciept to prove it is a finall statment and that willl be the end of it not bad for nearly 5 months to cancell!!

Well in that time I have at least spoken to approx 20 people about howw bad pipex s so they have lost 10 x that in potential custom :)

icarusdragon:Not sure if they are in breach but had same problem like you agreed to continue service and upgrade to 8mb having been told by there
customer service guy I had 10 days to cancell if not happy. My account should hae gone live on the 8th sept 2006 it finally went live on the 10th running at 4mb then on the 12th was upped to the 8mb but still running slower than a dialup!!
I decided at that point i was not staying with them, I sent an email to there cancellation dept requesting urgent contact. I had no call back so the next day I then followed up with second email and finally still no reply by 3rd day i sent email and letter. wek later and no joy plus two attempts to contact by phone and had that put down!!
finally got through by the second week!! and was told by there customer sevrvice they had only recieved one email then dienied all knolledge and told eme I had to prove it!!

what can i say i cancelled my direct debt and waited for them to scream!!

quick question - when you cancelled the direct debit with them, did they not send round debt collectors etc. - are you in breach of contract by not paying?

thinking of doing the same, and switching to zen or nildram - but then i note that nildram is owned by them!
what a farce...

Not sure if they are in breach but had same problem like you agreed to continue service and upgrade to 8mb having been told by there
customer service guy I had 10 days to cancell if not happy. My account should hae gone live on the 8th sept 2006 it finally went live on the 10th running at 4mb then on the 12th was upped to the 8mb but still running slower than a dialup!!
I decided at that point i was not staying with them, I sent an email to there cancellation dept requesting urgent contact. I had no call back so the next day I then followed up with second email and finally still no reply by 3rd day i sent email and letter. wek later and no joy plus two attempts to contact by phone and had that put down!!
finally got through by the second week!! and was told by there customer sevrvice they had only recieved one email then dienied all knolledge and told eme I had to prove it!!

what can i say i cancelled my direct debt and waited for them to scream!!

You could try talking to Pipex tech support and ask them to try the line with you on the phone to get a decent speed.

If it is an 8mb connection you have and it really is that slow then its definatly not your fault. Do you use a lot of bandwidth or transfer a lot of files etc? Its possible they have stuck you on a different connection because you have exceeded the AUP bandwidth cap.

interesting.

i think i shall persue the avenue of them not providing the service that was stated.

shame, that i was with them for 4 years previously, with no problems, and the only reason i foolishly signed up to another 12 month contract was because BT apparantley 'ceased the line'
about to speak to BT to see what they have to say on the matter

cheers for the assistance.

i will not be impressed to be obliged to stay with these cretins for another 11 and a half months