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Cancellation fee BT broadband

Last post Sun, May 17 2009, 2:47 AM by Birmo08030. 1 replies.
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  •  Sun, May 17 2009, 2:47 AM

    Re: Cancellation fee BT broadband

    What option BB did you have? if it was opt 3 on 18 month term, there would be 7 months X the ammount you pay monthly.
    • Post Points: 5
  •  Wed, Mar 25 2009, 2:58 PM

    Cancellation fee BT broadband

    Hi all, can anyone hep or advise please.

    We have been with BT for a few years now and last yr we decided to get their broardband. (unsure which month or what contract 12/18month but defo had it put in by feb 08)

    This Jan we decided enough was enough £50+ for phone and internet was much too high so we switched. Last month we recieved a cheque from Bt as we were in credit on our final bill, so far so good.

    Today though we have recieved a bill from them for £156.50 Charge for BB contract commitment! So why refund us only to charge us again?

    Now Ive had a quick look online for their t&c and have found'

    Ending the service

    1. When you end your broadband service outside your minimum period and do not request and use a migration access code (MAC) or another recognised transfer process to move to another service provider, you will have to pay a cease charge of £18.11 (from 2nd December 2008). You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new address.
    2. Unless we have made a change to the prices or terms and conditions that is to your material disadvantage or paragraphs 10 and 11 of the BT Total Broadband service terms apply you must pay a charge for ending BT Total Broadband within the minimum period by way of compensation to us. This charge will be equal to the total of the monthly rental charges left in the minimum period. This charge will not be subject to VAT. If you end your broadband service within the minimum period, we may also charge you up to £44.04 for the home hub and £146.80 for the mobile phone(s) we have provided to you as part of the service.



    now looking at these statements I cant figure out where they've got this charge total from? any Ideas? any help?

    anyone know a way of reducing this charge?

    • Post Points: 20