You should verify first that it's not your own wiring that's causing a problem. If that's the case then you would just be taking your issues from one ISP to another.

If you have a master socket spilt in two halves then plug into the test socket behind the faceplate. If you see an improvement then your filters and/or internal wiring are at fault. Here's a clip on Youtube that shows how to do it . If that gets deleted the go to youtube and search videos for master test socket.

Only consider the actual connection rate between your router/modem and the exchange, download speeds are a different issue. You should get your line stats from your router/modem to chaeck downstream snr margin, sync rate and attenuation(line length). Would post a link to a helpfull site but it just gets deleted. Google line stats and kitz and you might get there. Kitz is an engineer who knows her stuff.

Hi Oxo

This is just the kind of problem that drives us mad here - the subject of speed. BT do not have particularly fast connection speeds at the best of times (confirmed by our most recent Speedtest survey - results to be published on the site later this week) although they are not particularly worse than the majority of providers.

In terms of your contract, as long as you are connected to the net then BT have fulfilled their obligations to you under the terms of their contract (unfair I know). It will be very difficult to get out of this - best route would be to find out how much it will cost you to disconnect and pay this fee - try and pass it onto a new provider (would recommend O2 or Sky if Virgin isnt available to you) in return for a mid length contract - you never know

Sorry I cant give any better news - this would be your only matter of recourse with BT

regards

hi i have bt broadband which i pay 15 pounds per month for.i can get speeds upto 500kpbs which i know is slow but i live so far from the exchange.my internet speed is on average 120kpbs which is really slow.been on the phone to bt they said there is nothing wrong with my line and it did go back up to 500kpbs, but has now dropped down to 90kpbs.i want to move to sky broadband for a package with sky tv but i am under contract is there anyway i can get out of it or get my speed up getting really sick of it now cheers