I'm currently with BT and have nothing but problems with them also and reading this forum is no surprise to me ppl are sick of BT.
I'm on a upto 16mb unlimited anytime calls package even tho my line is only rated upto 8mb and
for the last 3 months im only receiving 1mb at peak times so I complained to them that in itself was a horrible experience, I was told im on a congested
exchange and they would see if anything can be done, nothing has been done and since Wednesday morning this week I've had no broadband at all from them, so I
spoke with a BT mod and he said he cant do anything until 9th may when a new update will take place, so I said I want to cancel my account then and he flatly
refused to agree to it so im kind of stuck now and find it unbelievable that this can happen with-in the British law system.
I understand that every area and exchange will differ in its output, but BT have spread themselves very thin and as a result there is a massive number of
congested exchanges, so at peak times 6pm - 11pm and all weekends you will be in the slow lane.
They are not easy to contact and once you do get through to someone you can understand they are bordering on being rude and sarcastic.
If you try and be herd via their forums then forget it as they have that base covered also,
They move your post around in their forums to suit themselves and to hide your complaints with-in a web of old post.
They also use India call centres that will send you mad if you ever do have to phone them.
The worse thing I ever did was to let this cowboy company be my isp. all they provided me with was a headache and frustration.