Hi there,

My BT phone bill is usually around the 45-55 mark every month, this includes the 25 a month for broadband option 3, very little on calls as i use my mobile most. However, this month I got a bill for 113.86. The breakdown goes thus, 30 on calling plans? 63.80 on broadband services (which I thought I was paying) only 58 pence of this is on calls. I dont understand at all. BT told me it was a quarterly broadband charge in advance, but they were most unhelpfull as when I asked what I'm paying 50 quid a month for he got confused. Has anyone had this bill, because I've been on this plan for well over a year and never had this bill before! Who should I speak to?

This is keeping me up at night as I'm a student and money is really tight! Thanks for any help at all.

Hi Famicomuser,

It looks like BT may have switched you onto a quarterly Statement cycle instead of monthly. They did this with me earliy this year.

Just ring the "customer serrvices", wait for 30 or 40 minutes and hope you get someone who can understand what you are telling them

Even better try registering for an online account if you haven't already done so and Email them (or online query) and give acontact number. This got it sorted out for me far quicker doing it this way.