I signed up to 1 of bts phone and broadband services. Option 1 I think and pay it by monthly direct debit. So Ive had it for around 3 months and being paying the bills monthly, also went paper free billing and view them online.

Then today I get a bill which is a quartly rental/broadband services bill of £51. somthing.

But how can this be if I pay it monthly which on the bills say includes line rental????????

Sorry if its a bit of a daft question as ive recently just moved in with the gf and is our 1st house and also our 1st phone line.

Cheers Mark

mark1984:

Then today I get a bill which is a quartly rental/broadband services bill of £51. somthing.

But how can this be if I pay it monthly which on the bills say includes line rental????????

BT bills are quarterly but I'm guessing you have a Monthly Payment Plan. If so the quarterly "bill" becomes a statement with no specific action required other than monitoring for accuracy and sufficiency or otherwise of your monthly payment.

Yes but it says its going to be taking out of my bank on or after the 30th sept??

mark1984:Yes but it says its going to be taking out of my bank on or after the 30th sept??

OK. Under the "Billing: Payments" section and "Payments summary" are the monthly payments that you have made recorded?

Looked at my other bills closely and theres nothing about broadband. So I'm guessing this is a broadband bill + broadband line rental?

But then again how can it if it says you pay £7 summit for the first 3 month then £15 thereafter for bother phone and broadband???

Jalexa:

mark1984:Yes but it says its going to be taking out of my bank on or after the 30th sept??

OK. Under the "Billing: Payments" section and "Payments summary" are the monthly payments that you have made recorded?

No mate. Its got a different account number on to?

This is the one we got

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633

the 1st one "get connected"

mark1984:

No mate. Its got a different account number on to?

Believe me no question about BT billing is daft. I think you should only have one account number so they may be double billing you. Bear in mind that the first bill is sometimes higher than future bills because line rental and broadband is payable in advance but for the first bill there is often a first quarter catch-up. I don't know if that is what is going on, BT bills are very difficult to follow.

You are just going to have to call Mumbai. If you don't make any progress there raise a billing complaint and eventually you will get through to online billing in Enniskillen who are very pleasant.

Hi Mark,

If you would like me to give you a call to discuss your BT bill, please drop me an email to forum.moderation.team AT bt.com with your BT account details. Please also include a daytime contact number and I would be more than happy to give you a call.

Thanks

Patrick

Mark,

Beware of doing this - this BT(don't)Care "Patrick" could be anyone - would you wander down the road shouting out your name, phone number and Account number - this is effectively what he is requesting you to do

Patrick should know better - if he REALLY is a BT representitive - than to request these details in an open forum - this could lead to identity theft....

Shame on you BT - yet again

Hi Twee,

Just a quick note to say that the username 'BTCare' is an official BT representative whose job is to try to resolve customer problems in online forums - that's why we have given them an avatar/profile picture. If we had any doubts about the validity of this account, this message would have been deleted immediately.

If you see an image next to a username, that means they have been given permission to post on the forum:

no image = not official!

A warm, hearty welcome to our official BT representatives BTCare (and Patrick)!

---

Cheers,
Graeme Delap, Community Editor,
graeme.delap@moneysupermarket.com

Vote for your Community Star: Community Stars 2009

Hi Graeme,

Thank you for confirming our presence on this forum. I would like to once again offer Mark some help in understanding the recent bill he received. If you would like me to give you a call to discuss that bill, drop me an email to forum.moderation.team @ bt.com (remove the spaces) with your BT account details and a daytime contact number and I will be happy to give you a ring.

I would like to once again thank Graeme for welcoming us to the forum.

Cheers

Patrick