With the volume of complaints that I have researched since my BT incident and the total apathy of BT Directors to do anything to help, minimise or in any way stop the mayhem that is created by their customer service meltdown and with so many restrictions protecting BT from clients from reaching the governing bodies and ombudsmen it is surely time that something cohesive was done about this.
As a minimum I would suggest that the Advertising Standards Authority should force British Telecom to put a Business Health warning on every solution they are attempting to sell. It should be clear and unambiguous. Something that warns Consumers and the SME business population that
"There may be instances where your fault will not be rectified for periods as long as 49 days (My case) and irrespective of the damage caused we are likely to compensate you to the value of 89 PENCE per day (My case). We apologise in advance for any madness this may cause and would warn people who are not particulary of determined character or those who do not possess immense inner strength not to attempt to resolve any issue we may create by calling our Customer Service as it is not up to the job."
Stewart