Many thanks for the reply. Yes you are right, unfortunately BOS disregard all the rules about dealing with nominated advisors and just keep approaching clients directly. I am sending a letter today to remind them of their obligations under OFT guidelines etc.
Do you know if my understanding of CPR 31.16 Pre Action Disclosure is correct?
Ok to remind them of OFT guidelines. But CPR 31.16 is only relevant if they have issued a court claim.
Send on any correspondence you receive to CCCS and ask them to intervene for you.