Jalexa - That is quite a good general point which certainly applies to "boiler breakdown" cover provided by the types of big names you recommend (though I think I recall a recent thread which revealled British Gas? was changing to FSA (and FOS) jurisdiction).

Yes I recall that too Jalexa, I'm just unsure when the proposed change was to be applied from or if barclays cover would definitely fall under the umberella of the FOS protection, without inspection of their terms.

The £100 compo although better than a kick up the butt, may be adequate in this case, but perhaps it may not be enough in the more extreme cases.?

exterminator:

I will be contacting the Financial Ombudsman tomorrow, raising a complaint with Barclays and getting some form of compensation.

That may be a problem, if the cover is a, 'service contract' rather than a 'insurance policy', the FOS may respond by explaining this subject does not fall within their jurisdiction.

That is quite a good general point which certainly applies to "boiler breakdown" cover provided by the types of big names you recommend (though I think I recall a recent thread which revealled British Gas? was changing to FSA (and FOS) jurisdiction).

The Barclays Home SOS Terms and Conditions confirms that complaints fall within FOS jurisdiction.

So may not be a problem after all.

A quick Google reveals examples of poor performance typical of these organisations, but interestingly a £100 compensation payment offered.

Moral of the story.... stick with the energy providers for this type of cover.

Once non-specialised companies especially a bank (which can't guarantee to get their finances right), start trying to deliver as promised with this type of cover they are soon out of their depth. Stick with the traditional suppliers like British Gas, Scottish Power and a few other conventional providers that have been in this heating cover business for a long time.

I will be contacting the Financial Ombudsman tomorrow, raising a complaint with Barclays and getting some form of compensation.

That may be a problem, if the cover is a, 'service contract' rather than a 'insurance policy', the FOS may respond by explaining this subject does not fall within their jurisdiction.

Dear all,

Words cannot describe the absolute nightmare that we have been through over the last 7 days because of Barclays SOS, Warmsure owned by eaga.com

The problem is with the drain off on my central heating - it leaks and has to be replaced. Three engineers have been to my property all three claim that they did not know what the problem was, and cannot do the repair.

The 1st engineer arrived on Sunday 2nd of January at 19:00 and spent a total of 5 minutes at my home. (No attempt to stop leak)

The 2nd engineer arrived on Thursday 6th of January at 12:15 after being promised the engineer will be at our home before 10 am. This one at least walked back to the van to fetch a little tub of plumbers putty and plugged that into the whole. Then had the audacity to say he does "private" jobs and that we should call him if we needed anything fixed.

The 3rd engineer arrived on Sunday 9th of January at 18:25, spent a total of 10 minutes at my house on the phone to the Warmsure office to tell them he cannot do anything because he doesn't have time for the job.

I feel sorry for the elderly people who have to deal with this company, in this cold winter I would not be surprised if people have died because of no heating and having to wait for a EAGA/Warmsure engineer?

I will be contacting the Financial Ombudsman tomorrow, raising a complaint with Barclays and getting some form of compensation.

Good luck to all of you having problems with warmsure.


Daniel, Stotfold