My husband and I went to Barclays last November and both opened an ISA with them and were told it was at a fixed rate. Today we have received our statement and can clearly see the interest rate is variable and of course a lot lower than the rate of nearly 6% that we thought we had secured. Both my husband and I clearly remember the meeting we had at the bank and how we discussed with the lady that it was better to put our money into the ISA's rather than pay off our mortgage because the rate was so good. She even talked about how we were lucky as although the rate had just dropped that we were had still managed to get a good one.
We went into the bank on the off chance that someone could see us today but they couldn't and the manager we spoke to said that they were all variable and it would have said this in our welcome letter.
I definitely want to try and take this further as we both feel we were completely mis-sold these ISA's. Has anyone got any advice or similar stories?
Thanks