Hi Jason,
I know you have a lot of threads to answer, is there anyway you can give me an idea when you can reach mine, you all do a great job and give great advice. Thank you Jason.

Hi Jason,
As you can see from my threads nothing has been resolved with Currys or Hoover, please can you get intouch with these Companies and explain to them, and I would like them to know, that I am not the only one unhappy with there poor service, to put things right, I would like them to admit to there mistakes. Is there anyway you can get intouch directly with DSG, I just think Currys and Hoover are a complete waste of time.

Hi Landshark,
Thank you for your input, I have been intouch with Trading Standards, but although they can give me advice on the machine not being fit for the purpose, they do not fight cases anymore they just offer help. Thats why, I opted for a Lawyer, as far as Hoover are concerned they just dont care, I have written to them, wasted money on phone calls, but to no avail. Currys are worse, they have the say on all our guarantees on goods like you said, the onus is on them, to put things right, and they are not prepared to honour our rights.

Sorry Christy - have been running around my pond!

No, I am not a lawyer but I do read a lot and memorise what is important.

The problem is that you have a legal relationship between Currys (who sold you the goods) and no-one else. This matter with the washing machine (that I have read here) is a straight-forward case of an item being "unfit for the purpose intended" or the other one you can use of "not of merchantable quality".

If Currys are unwilling/unable to assist then you will have to contact you local Trading Standards office and your local Citizens Advice Bureau. Both of these will be able to help.

One other course of action would be to write to Hoover with a copy of the receipt and a letter explaining what has happened. It is not encumbant on them to actually DO anything, but they may take an interest enough to put some pressure on Currys to sort out the mess.

Your biggest problem now is that for perfectly reasonable reasons you have declined an offer of assistance from the seller which is exactly what they wanted you to do and this leaves very few options open to you now.

Hi backfoot,
Thank you for your reply, and I really pleased you won your case, there repair man said there was a fault with this machine, but lied he had said it , so you were very lucky you had someone honest enough to tell the truth. I bought a lawyer in but Currys and Hoover managed to wriggle out of it, I am really upset the way I have been treated by Currys and Hoover, they are renowed for not sorting problems out, and for leaving customers out of pocket with repair bills. I paid for someone to look at the machine, and they did not even believe what they said. Currys offered to send someone round again I declined, because I am not having my kitchen flooded again, and I personally dont trust these companies to touch my washing machine, Hoover used to be a good company, but I am disgusted with both there attitudes, and mainly when things go wrong they walk away from there responsibilities to there customers, they are a law upon themselves.

Christy,

Just caught up with this thread as a fairly new member. I had problems with Curry's over a hotpoint washing machine which had two drum failures due to corrosion of rubber mountings.Apparently our 'hard water' was the problem !! When I challenged them I initially met with the same stonewall you have found.Cutting a very long story short you have to do your research and then be prepared to take the matter to the Small Claims County Court . In my case I was prepared to sue under the Sale of Goods Act as the equipment not being fit for purpose.This was even after the first year guarantee had run out.I had evidence that this was a common problem,especially confirmed by their own repairer who said he had dealt with many such cases.youcan take this action without risking Solicitor's costs and it is easier than you think and really satisfying.

Anyone hearing your case would realise you are a genuine customer who has a valid case.Take them to court, advise them of this publicity and see how quickly they cave in.Quite honestly, DSG the parent company would be horrified to hear about this but unfortunately, like many of our common problems, we all get stuck with the 'jobsworths' who have no idea about the effect their blatant intransigence has on people or their reputaions.

P.S. From what I have seen Fedora's remarks were very much tongue in cheek and ironic. He is on the side of the good guys. ;-)

Best of luck.

Hi Everyone,
Is anyone dispondent with Currys and Hoover, please e-mail me your bad experiences.

Hi Everyone,
Please can you offer me some advice on how to deal with bad service from Currys and Hoover, I have been through the system, with
them just keep lying to me. I am absolutely disgusted with these companies, they make bad mistakes and then blame the customer.

Hi Landshark,
Thank you for your, excellent e-mail it was very interesting, white van man, had tried to get this situation sorted out, without the information, that you have access to, these bad companies, are getting away with ripping us customers off, and Landshark, can you have a look at my e-mail about my washing machine and please give me your valuable advice on how to deal with this complaint. The Consumer Law is definately on the side of these Companies. Landshark did you do Law at University, I wish I had studied this subject, then I would make sure these Companies, never treated people like this again, these shops do not deserve to be selling on the High Street.

Christy, this is a serious case of public harrassment and you need to get in touch with your LOCAL trading standards officer as soon as possible.

You have a right to be in a shop that it open to the public and unless you have been issued with a written warning, they are not permitted BY LAW to evict you from a place of business without due reason.

What you must do is COPY the receipt and send it by registered post to Currys Head Office with a demand for your money back and explain that since you have been "forcibly removed" from the branch that sold the equipment, you will be charging them rental on defective goods that they refuse to either replace or repair or take back. I suggest that a charge of £50 per day will be suitable. You may also state that under the Sale of Goods Act and the Trades Description Act, they are guilty of selling goods that are "Unfit for the purpose intended" and that they are also guilty of "misrepresentation of fact" in the sale transaction.

They will either fail to acknowledge the letter (which is to be hoped) or they will deny any wrong doing (which is annoying but not a problem). After one week send another FINAL invoice for the week's rental of space for defective goods (the suggested rate will now be around £175) and that payment for this must be made by return of post.

If this still fails to 'gel them into action, then go to http://www.moneyclaim.gov.uk and start legal proceedings to get your invoice paid. This MAY provoke a reaction which may result in them taking you more seriously. However, you hope that they do not react within the 14 days allotted to them as you can then enter a Judgement request by Default which then gets them on the County Court CCJ register for non-payment which hurts their credit rating. Once you have this, see if they do nothing because if they do not ( and you rental charges are still running) you can either re-issue another court demand for payment and add it to the outstanding balance, or you can request that the bailiffs are sent in.

If all of this sounds a bit drastic, then simply go to your local Citizens Advice and ask that one of their local solicitors writes a persuading letter. If you were nearer me, I'd recommend one of my tame ones that I use especially for this purpose. It is amazing how quickly these charlatans back down when they know that you have the law and a resonable understanding of it on your side.

Good luck.

Hi white van man,
like you said its the principle, 90.00 is a lot of money, like the money I spent on my washing machine I do not expect it to breakdown, in a short period of time. It makes me wonder if Currys are giving us return goods, secondhand items or reconditioned goods. They do not last anytime, they do not even reach the years guarantee and low behold anyone who complains, or worse still asks for an exchange or refund. There is definately a loophole in the law, the customer is out of pocket and the shop owners are counting all there profits. There needs to be a change in the law to help the customer, I am pleased you managed to ge it sorted out, I will continue to fight for justice.

Hi Christy to be honest i might as well band my head against a blick wall it was only a £90 Hoover but £90 is alot of money to wast basicaly it cleaned the upstairs of the house when we (or more to the point my wife) got to the stairs it stoped sucking i took it back to comet ,No chance of getting a replacment (This was after 1 week) Any way after about 3 months it fell down the stairs (opps ha ha) so ended up claiming on there accidental damage insurance for a new one not the same model i will add though hope you resolve your mater.

I will never shop in a Currys or other associated stores again. Beware if you are thinking of spending money in Currys, Dixon’s or PC World.

After purchasing a Vacuum Cleaner 9 weeks ago which was overheating and cutting out I thought it would be straight forward to return to Curry’s St Helens for an exchange or refund.

(The Vacuum cleaner had only been used on 5 or 6 occasions as we have wood flooring throughout
most of the house). Anyway, it seems that Curry’s stores don’t bother with the Sales of Goods Act 1979 and have their own laws.

Never had any problems at any other stores with returning goods and this was actually reported and covered by Which magazine in 2001 stating that staff from stores of Currys and Dixons were wrongly stating that responsibility lay with the Manufacturer. Five years later and they are still at it, passing the buck.

It is Currys responsibility as the seller to resolve the issue and yet Currys refused to take the vacuum cleaner from me. I certainly don’t want to have to take a days holiday to wait for them to send out an engineer which from reading many other reports on other sites tend to not turn up anyway.

From start to finish there was no indication that Currys wanted to help the customer and they simply wanted to pass the responsibility on elsewhere.

Needless to say that after stating the Sales of Goods Act 1979 in the store I was asked to leave the premises by one of their vertically challenged Security Guards stating that I was trespassing on their property!!!

I think that they are in need of some well overdue Consumer Law and Customer Service training, fast!!


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Hi Fedora,
Thank you for your e-mail Fedora, and keep on campaigning, because I will.

Christy - I am so sorry that you feel that way about my apparent attitude. You have taught me a valuable lesson for the future. All the best, Fedora.