My experience with SKY has only been only positive one, the only problem I have ever had , they had a BT engineer round at my house fixing the line the next day.

Okay, you should of spoken to a supervisor for a new router as your router kept dropping signal, many Sky routers are known to drop signals at any time. You are able to cancel your contract if you are not receiving the service expected (Broadband dropping) also Sky run DLM (Dynamic Line Management) this is to see what maximum speed can be obtained on your line and normally starts with very low speeds for the first few days however it will increase.

Regards,

Tahir
Ex-employee for Sky

Yep i'll recommend either O2 Broadband or BT, they have won numerous awards however I have O2 Broadband and I was set up in like 3 days with up to 7 MEG speeds! They have given me great customer service, they are awesome!!!

Many people with SKY are totally ignored when there is a problem, but if you do have a contract with them and are NOT receiving the service stated e.g. Broadband keeps dropping then you could cancel the contract under specific terms. Try contacting SKY, if NO answer or even no staff information then contact OFCOM, and tell them the issue.

Well, my partner called sky again and the person she spoke to apparently did a diagnostic, she was assured someone would call later at 830 pm and they would talk her through resetting it all, well no one called , words do not describe how disgusted I am that people are overlooked and I wonder to myself, how many other people receive this level of "service",

Another call will be made to sky tomorrow, I believe my partner has ran up a bill of over £40 through calling sky alone this past month, I also think it was the same last month, totally unacceptable

I had a SKY engineer return to my home to fix a dodgy install 4 times, on the 2^rd occasion the engineer who did the initial install marched in to my house without even a hello, clearly worked up, stood in my living room and accused ME of being the cause of his missed bonus. Their bonus is calculated based on a number of factors, one of which is how many times they have to go back to the same job. He argued with me and tried to intimidate me, he was huffing, tutting, glaring and getting VERY irate. He proceeded to give me his mobile number and demanded I call that number if I have any more issues so that it’s not logged with Sky.

Suffice to say I was furious and threw him out with his tools to follow. Unfortunately however, SKY were completely uninterested and it took me months to get any sort of compensation (half price subscription for 3 months). The engineers boss said he’s call to discuss and apologise, I chased this so many times it became insulting, he had no intention of calling me, he didn’t care that his staff were abusive.

Furthermore, the Sky+ still doesn’t work properly and the internet connection still drops out. I’m paying for services I am not getting full use of and no matter how many times I call it doesn’t get resolved; you speak to complete cretins in their contact centre who are rude and unhelpful. As soon as the contract is up I’ll be gladly telling them where to stick their services. I implore anyone thinking of joining to think again; do not sign up with Sky!

Well, we were told that they would have to start again and re Install the line and we would be back up and running today(27th) and surprise surprise, still not connected to the Internet nor have a phone that works, I'm disgusted, thanks for nothing sky

Best stay well clear of 02 then if you believe that lightning cant strike twice in the same place. It can and it will.

First post, unfortunately not starting on a good note

I can only be brief with this as it is my partner that has been sorting this out with sky,

Basically, we moved into our first house and decided to get sky's combo package ( phones, broadband and tv).
The guys came out promptly to put the arial and tv in, no problems there, our Internet And phone was being activated at a later date.
The day In question arrived and all was well, Internet worked and as far as I was aware so was the phone, I called my partner from the landline to her mobile so she could have our number, she called the number back for some odd reason only for the call to be answered at the other end by a little girl ( there is only two of us here), my partner called sky and they have basically plugged us into someone else's phone line, and an engineer would need to be sent out to rectify the problem, days turned into weeks and after numerous phone calls still no solution, thankfully our Internet and tv has been working since but our phone hasn't.
Our internet has stopped working completely now, we left it a couple of days and then another call was made to them, this time it was not a very friendly one, we were told that they are on it and they will be issuing a follow up call on the 26th, which I think is ridiculous, my partner has said they have 7 days to sort the problem or else we are cancelling our subscription, and that's where we are at present, a month down the line and we have took no steps forward,

It never sets a good impression if it starts off on a bad note,

Apologies for the brief detail, as I say it was my partner dealing with this

I really really wish I'd read some of these comments before I signed up with SKY. Everything I've complained about is not their fault (I believe the mantra is "deny everything" like in John Grisham's book). And like in the book, I must be "stupid, stupid, stupid" to have even considered that I'd get a good, not-too-expensive deal with SKY.

The latest bust-up is over our Sky Talk telephone line. The phone does ring twice, sometimes, other times apparently not at all. When you rely on a system this is, of course, a disaster. When you complain, they "test" the line and, just as I expected, it's not their line at fault it's my phone system.

Ye Gods and little fishes, I am so fed up with these people I am at a loss as what to do next. HELP!!!!!!!

Tell me about it, we lost our internet connection on 4th sept and after numerous phone calls and promises that an engineer would call back within 72 hrs on 4 seperate occassions, no attempt was made by sky to call us or restore the Internet. As we was in a restricted area and couldnt get free broadband we could only sign up for the top package of £17 a month this was unbelievable. I sent a recorded letter to head office in Livingston as they will not provide a phone number to speak to anyone, 2 months downline still waiting for a reply. I have now signed up with a new provider and didnt think anymore about it until I checked my bank statement and guess what they are still charging for the Internet. Having just put the phone down after speaking to yet another incompetent member of the sky team who told me they have no record of the numerous complaints we have made, that the internet has never been cancelled. and that they cannot and will not do anything about it. makes me wonder what the hell these idiots do all day. We subscribe to sky tv and cannot change this until the 2nd Dec after the digital switchover. We will be certainly be moving to a better and cheaper provider after this date. My advice to anyone who is thinking of joining Sky, if you dont want weeks of frustation and stress, dealing with incompetent people who neither make a record or deal with your issues LEAVE WELL ALONE. How these have won an award for the best bungle provider is beyond me.

I would definitely concur with your comments because I am currently with Sky for less than a year and I am fed up to the back teeth with their extremely bad broadband service that never fully works, replacement routers and 30 minutes waiting on hold for Customer Solutions that can't even do anything but say "Sorry, the service is poor and there is nothing we can do about it and 2Mbit average max download is acceptable even if it is supposed to be 8Mbit". In my personal opinion their service is crap as I never had this with Virgin, BT, Be there and Nildram, etc.

I've stated to the Sky rep it's not a good enough answer and I am leaving their phone & broadband service after my year's contract is up!

Stay clear of them...!

Sky going to O2 - You may have seen the current post where the poster details an appalling experience with O2 and I detail a brilliant one. As I keep saying the Government should insist that BB companies sort things out in days and pay hefty compensation AND are only allowed to impose one month contracts etc... The new financial rules as of Nov 1 put the accent on banks to prove fraud didn't happen etc so things can happen.. I wish we could all band together and form a unit that would have the power to hurt the bad companies in immediate financial terms and longer term in image terms. Oh well... dream on.

all i can say is i am glad its not just me who has suffered the awful service by SKY - the only benefit i can think of is that by now i could probably go through the scripted remedies off by heart and it MAY help in the future at some point.

Just cancelled with SKY and going with O2 instead

As I'm always busy I never have the time to get involved in forums such as this. However, on this occassion I felt compelled to write a few words having experienced the worst standard of customer service imaginable.

I've had the full Sky HD package for a year now including broadband/line rental. Things were OK (depite the fact that the Sky HD box crashed every once in a while) until I moved house and attempted to take Sky with me. I made the initial call to inform Sky approx one month ago & I'm still waiting for date confirmation re. set up at the new address. I have waisted literally hours of my time attempting to get any sense out of their so called Customer Services dept. The majority of the individuals seem to have no idea what they are doing & the lucky few who appeared to have an IQ higher than a pizza seem to be so overburdened that they are incapable of offering assistance of any real worth.

I eventually found out that it takes a minimum of one month from your initial notification to receive a call back to arrange set up - not acceptable. After 5 weeks they have just started to contact me. The first attempted took place over a week ago. They said that as they hadnt been able to get through (they only tried one of the three numbers given) & that I would be put back on the 'list for call back'. I expect that, if I'm lucky, it will be another month before any further contact is made but in all likelyhood it will probably take at least another year.

Having had my fill of rants, cut-offs & cretins I have now arranged to have broadband & line rental set up through Virgin so Sky have lost some business. Sadly, I won't be able to kick them completely into touch as there is no cable service available at the new address & as much as they have flabbergasted me with their incompetence I'm not going to cut my nose off to spite my face and go without a full sports package...

PS Virgin have been incredibly efficient (so far.....)