Since our previous ISP (Uk Online) was being closed down by their parent company Sky. We decided after issues with Talk Talk ie. doing nothing to get our service connected, to sign up with Sky, they promised a smooth switchover.
I was told we have our telephone and broadband switched in 14 days, I rang the day before the switch to query the whereabouts of the promised router, to be told only the phone was being switched a day late, but about 4 days after I would receive a router.
After a month of various excuses, I rang to check progress for the 6th time to be told someone would check and call me back the next day, they did, twice, with two different excuses. I rang later that evening to find out which version was correct to discover that our phone line was still with our original supplier, despite being told it had been transferred.
Enough, I cancelled the whole order and contacted a new provider just to find that Sky had tagged the line, I requested it be removed, Sky informed me tonight it will take until the 2nd March to remove, despite having never provided any services.
Has anyone else been in this situation?
Any ideas or solutions appreciated.
We have had to resort to a pay as you go dongle just to get back on line.