hi there,
could you tell me the out come you had as i've just had to same problem with powergen. i was paying £20 dd a month and i had to contact them about putting up ny monthly dd and i got tol it was £100 a month. i have a medium size flat so heating is hardly ever on. my auntie also has just had the same problem with powergen too.we got told by powegen that due to their price rise and they didn't put up our monthly dd thats why they want us to pay £100 a month now.
thanks
taz1983

Emma-kate,

I have spoke to our contact and they are keen to resolve this matter with you directly.

If you could respond to my personal email address with your contact number (mobile or landline) then i will pass this over to our contact and they will be in touch with you to see what they can do.

My email is: scott.byrom AT moneysupermarket.com

Regards,

Scott Byrom
moneysupermarket.com

Emma-kate,

Can you tell me which tariff you are on and also how you pay your bills e.g. by direct debit.

Regards,

Scott Byrom
moneysupermarket.com

Thats cool, thanks again Scott, your a star!

Emma-kate,

I have been in touch with one of my contacts and they are looking into this for me. I have not yet had a response but I hope to have some feedback for you in the next couple of days.

I hope this is ok.

Kind regards,

Scott Byrom
moneysupermarket.com

Hi Scott,

Are there any updates you could give me on my query? Thanks a million.

Emma-Kate

Easy,

I have looked into this matter for you and there may be two possibilities you may want to consider.

Firstly, as you are reading your meter on a regular basis i assume that you are aware of your average consumption. If you have investigated into possible new appliances in your household and/or heating times have been extended due to the cold weather but found that there should be no increase in consumption, then it is important that you contact your supplier to investigate the possibility that your energy supply may be being used by someone else. This is very rare but it is still a possibility.

Secondly, it may be due to a direct debit reassessment by your supplier. By this I mean that if your DD was set-up to be £20 p/week but your consumption is actually more than this, then an arrears would have built up over time. This new DD would be to recoup the arrears and also to help reflect your actual consumption. Suppliers carry out reassessments on a regular basis (normally every 6-months). If it is a DD reassessment, then I would advise that you contact the billing department on 0845 600 5122.

I hope this is of some help and should you need any more assistance, please don't hesitate to contact us.

Kind regards,

Scott Byrom
moneysupermarket.com

I am on price protected until 2010, so it should be 13.308* 1/100
Direct debit
20 Max per week
In July and August, I had 2 people at home all day ! In Sept October...nobody at home from 9h to 5h !

Week 18-24th July 47766.1 144.50 £18.90 £80.57 616.00
Week 25-31st July 47905.8 139.70 £18.27
Week 1-7th August 48055.4 149.60 £19.57
Week 8-14th August 48200.0 144.60 £18.91
Week 15-21th August 48350.0 150.00 £19.62 £76.37 583.90
Week 22-28th August 48523.2 173.20 £23.05
Week 29-4th Sept 48680.0 156.80 £20.87
Week 5-11th Sept 48805.9 125.90 £16.75
Week 12-18th Sept 48937.0 131.10 £17.45 £78.12 587.00
Week 19-25th Sept 49077.1 140.10 £18.64
Week 26-02nd Oct 49244.8 167.70 £22.32
Week 03-9th Oct 49496.2 251.40 £33.46
Week 10-16th Oct 49726.3 230.10 £30.62 £105.04
Week 17-23rd Oct 49971.0 244.70 £32.56
Week 24-30th Oct 50225.4 254.40 £33.86
Week 31-6th November 50555.8 330.40 £43.97

Easy,

I'm going to look in to this for you and hopefully find out what the possible reasons are for this sudden increase.

Could you let me know the following details so that i can get an accurate explanation for you.

What tariff are you currently on?
What is your consumption in kwh?
How do you currently pay your bills?
How much is your avergae weekly/monthly/quarterly bill? Before and After

The more information you can provide me the better.

This is an interesting post and we would like to help find an answer for you.

Scott
moneysupermarket.com

British Gas for both Electricity and Gas

E,

We have not heard of anything like this before but would strongly advise that you get in touch with your supplier and ask them to look into it for you.

Which supplier are you currently with?

If you post these details, some of our readers may have been in a similar situation and be able to help.

If you have any further queries, please don't hesitate to contact us.

Kind regards,

Scott Byrom
moneysupermarket.com

Hello,

I pay by direct debit gas and electricity.

I take my meter readings every tuesday...for the last 18 months !

I usually had 120-150 units ( £15-20) per week for electricity. 4 People living in the house, all out from 9 to 5. Gas central heating.
Since September, I noticed a SHARP rise and my reading give me a consumption of 220-350 !!!! per week !!! (Which I beleive is now £40 per week !!! )
I since then investigate if any new device had been used...I even unplug a freezer for the last 2 weeks to hopefully see a change but in vain !!!.

How can this be possible !!!!?????
I live in front of big redevelopment site. Is it possible that someone is using my electricity ????

Thanks

Regards

E.

Hi Scott,

That's great, thanks a million for your help.

Emma-Kate

Emma-Kate,

Thankyou for posting your query on our Forum. Please be assured that we are actively looking in to this for you and will be posting some feedback soon.

Kind regards,

Scott Byrom
moneysupermarket.com

Hi,

My combined gas and electricity bill has rose from £27 per month to £120 per month, also this rise took place back in March but Powergen has not informed me untill now, therefore I am now in over £500 debt. I have given my readings and according to the lady I spoke to on the phone, this price rise is correct, however I live in a two bedroom terrace and the usage is extremly low as the house is empty unitl 6 o'clock every day! Has anybody experienced such a large rise and does anybody know if this is legal or if there is anything that I can do about it?

Thanks