Hi all,

Two months ago took out an 18 month contract in Currys with 3 for 35p/m intially quite happy no problems to report, i since have had to purchase 3 more dongles as they have broke, 3 state that this is through general wear and tear, however i can assure you i am very careful with this dongle especially after the first time, so i am out of pocket by £120 already with no refund forthcoming from 3, secondly i am moving home soon 3 do not cover my new postcodal area where i am moving too, i called them to ask what needed to be done they advised a friend or a family member can take over the contract from me (which i have asked them about no one is willing to do this) or i can pay a buy out charge of £244.44 can they do this to me? and do they not have to refund the money for the dongles?

thankyou for helping me on this matter

The dongle problem has been resolved by you buying another. If your current dongle develops a fault, you need to resolve that with whoever you got it from. If you got it from Three and if it was within a couple of months of getting it, personally i would give Three the choice of either replacing the dongle, repairing it or ending the contract.

The coverage maps are not reliable (particularly for Three) so you might find that there is coverage at the new address. If not, in my opinion, you should either complete the contract or pay the "buy out charge".

I doubt that they will put the suggestion "a friend or a family member can take over the contract" in writing but, if they did, you could simply tell them that your Uncle Bruce in Australia was taking over the contract and then cancel your payments.