http://www.moneysupermarket.com/community/forums/shopping-99.aspxSpot the latest trends and share your shopping tips with your fellow shopaholics. Our community can help if you're unsure of your consumer rights...<BR>Please read our <A href="/community/forums/t/moneysupermarketcom-user-community-standards-15449.aspx ">Community Standards</A>.enCommunityServer 2.1 (Debug Build: 0.5)http://www.moneysupermarket.com/community/forums/t/cancelling-a-gym-membership-39244.aspxTue, 27 Oct 2009 12:53:21 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:166973hg5http://www.moneysupermarket.com/community/forums/t/cancelling-a-gym-membership-39244.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=166973 HI, I hope someone can help... I joined nuffield health club in june 2008 and signed up to a years contract. I completed this and in june 09 recieved an email from the manager as follows.. Your new contract will start on the 1st July 2009 and run until the 30th June 2010, you will stay at the same rate of &pound;65.50 per month during this 12 months. On the 1st July 2010 unless you contact us to renew your 12 month contract or complete a cancellation form giving 1 full calendar months notice your membership will automatically change to a monthly continuous membership at &pound;69.50 per month. I decided i did want to stay at the gym but on the rate i had before, i had already done my years contract and just wanted to carry on paying and doing what i had been doing, assuming that as there were no terms and conditions attatched so i could break it when i needed to ( all gyms i have been to before once you have completed a year just do a rolling membership) as i knew at some point i would be leaving ( my partner is australian and we were either going back there or moving to another part of london) So i replied..... Please could we continue with my membership at 65.50 per month for the next year. Anyway we decided last month to move so i emailed to cancel my membership and was refused as I am apparently tied into another for the whole year, with no get out what so ever.Our new place has a gym and a pool, and is costing more money, so i cannot continue to pay for this extra service.I called up to tell them this, but there was no reasoning, i even asked if they could freeze it so i can sort out some way of financing it, again to no avail.So i asked for my contract this morning.The only thing they had was the paper i had signed that stated the years membership from june 08 to june 09, there is no signed contract or terms with a date and signiture on for my "new contract" , just the email.I have even asked if i could find someone to take over my membership but this is not allowed either, (although I was told by their head office it was up to the manager and the manager contradicted this by saying it is not allowed with nuffield health)Im really frustrated I have been a good member,i use it regulary, no late payments, put up with no air conditioning for 4 months whilst they fixed it, my partner had his goggles stolen whilst in the pool, (they were only at the side of the pool!) and i feel they have not been helpful at all.Does anyone have any ideas? Do I have a leal leg to stand on?Please help!! http://www.moneysupermarket.com/community/forums/t/great-deal-for-consumers-a-bad-deal-for-restauran-39610.aspxWed, 11 Nov 2009 19:55:07 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168440DisKat19812http://www.moneysupermarket.com/community/forums/t/great-deal-for-consumers-a-bad-deal-for-restauran-39610.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=168440 Whilst we see so many restaurants offering discounts and saving vouchers to attract customers at what point can this actually hinder the business? Surely as the recession rumbles on the more substantial offers eg 2 courses and wine for &pound;10 or 50% off cannot be maintained to the detriment of the business? And are there any discounts that make us think? actually why is that so cheap and so in fact deter us rather than entice us? I&#39;d be interested to know people&#39;s opinions. Many thanks, http://www.moneysupermarket.com/community/forums/t/iphone-alarm-clock-docking-station-39874.aspxMon, 23 Nov 2009 23:03:22 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169513lc172http://www.moneysupermarket.com/community/forums/t/iphone-alarm-clock-docking-station-39874.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=169513 Hi. Can anyone recommend an Iphone compatible Alarm Clock Docking Station that charges at the same time. There are some listed online but do not state if they charge the phone at the same time. Any advice will be appreciated. Thanks http://www.moneysupermarket.com/community/forums/t/will-you-spend-more-or-less-this-christmas-39343.aspxFri, 30 Oct 2009 17:14:52 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167329mugshot4http://www.moneysupermarket.com/community/forums/t/will-you-spend-more-or-less-this-christmas-39343.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=167329With the difficult financial year the UK has experienced and rumours that we are at the end of the recession, are consumers going to spend more or less than normal this Christmas?http://www.moneysupermarket.com/community/forums/t/currys-abusive-customer-service-29570.aspxWed, 31 Dec 2008 15:05:21 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:131288disheartened14http://www.moneysupermarket.com/community/forums/t/currys-abusive-customer-service-29570.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=131288I&rsquo;m ashamed of those individuals who appalled me by their unprofessional attitude. I feel that if a security camera were present it would establish how a small minority of your staff intimidate customers & junior members of staff into verbally mistreating customers via the telephone. After 7 hours of ringing customer service and being humiliated I have no doubts in my mind that if a member of staff were to acknowledge and verify that my treatment was inhuman that they would only serve themselves with the punishment of losing their career&rsquo;s and their future with your company. I only rang customer service to establish if I could borrow or have replaced a blu ray system which we bought in Aug/ Sept 08 and which had only been repaired in October 09. The engineer turned up at our home in Dec 08 but due to the presents we had bought our young old son for Christmas we were unable to allow him to take the blu ray away until after Christmas. I tried to explained to the customer service dept., that after the first repair of the blu ray which was repaired in Oct 08 in our home after having had to wait about 3 weeks for the part to arrive at the repair companies depot , that I had reported the blu ray not working properly again 2 days later Oct 08 . I established that since Currys had changed over repair companies that our records were lost. I was informed that I had according to their computer, only rang customer service in mid December 08 reporting the fault. Therefore I was not eligible to a replacement blu ray. I did not at this point realise that since we had taken out the extended warranty that we were entitled to a replacement because no engineer had arrived within 28 days of reporting a fault. I can prove that I did not ring customer service in mid Dec 08. (I am only assuming the entry on your computer must have been when someone updated our records) However I can prove the item was previously repaired and that I contacted customer support in Oct 08. However I was asked to prove that I had asked for an engineer to attend our home. I was informed that none of the previous repair history or our telephone calls reporting a further fault in the Oct 08 about the blu ray was passed onto our records from the previous repair company. My integrity was questioned. I did speak with a staff member who&rsquo;s identity I am not prepared to disclose until I have written assurances that their treatment and their job/career within the company is secured can testify that my treatment was degrading. The staff member can further evidence that my records on the computer had been lost and that a supervisor had blocked every staff member within the customer service department from using their discretion to authorise a replacement. The staff member acknowledged that since I had questioned a supervisor albeit professionally and calmly having pointed out an error of honesty that they had took an exception to me and made it their business to ensure my mistreatment. I was ridiculed when I mentioned a disability I unfortunately have, by a supervisor who suggested I should not have rang up customer service until I was able to listen or speak sense with proof that I had reported the fault in Oct 08. I am a professional person and have never in my lifetime been treated with such disrespect. I am sure if there is justice those who I spoke too will let you know who they are by the barrage of comments they will have to say about me. If like me they tell you without oxygen (taking a breath of air) what a nightmare of a customer I was please take note of their demeanour and attitude. I can say with total honesty that I never raised my voice nor was I rude or sarcastic nor was I at any time, unprofessional. I am not in the habit of making complaints but even as I have left time to help heal my emotions before typing out this letter I am still feeling traumatised. http://www.moneysupermarket.com/community/forums/t/swoopocouk-real-deal-24819.aspxMon, 08 Sep 2008 13:26:18 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:105893anna2492http://www.moneysupermarket.com/community/forums/t/swoopocouk-real-deal-24819.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=105893 Hi I&#39;ve just found an online auction site swoopo.co.uk the prices that the items are selling for is fab. Has anyone used them before? are the really bargins? Anna http://www.moneysupermarket.com/community/forums/t/msm-voucher-codes-39879.aspxTue, 24 Nov 2009 11:12:03 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169541Twee1http://www.moneysupermarket.com/community/forums/t/msm-voucher-codes-39879.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=169541 Do any of these actually save us money ? I have taken a look at Tesco vouchers (for a (&pound;50) Karcher pressure washer - the model K2.36 does not actually appear on Tesco website) - and as for the 20% off clothing - sorry - again the discount does not appear genuine - the prices are identical to those that anyone can get at their local Tesco or on-line !! http://www.moneysupermarket.com/community/forums/t/blenheim-bedrooms-39883.aspxTue, 24 Nov 2009 13:08:57 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169555danboy810http://www.moneysupermarket.com/community/forums/t/blenheim-bedrooms-39883.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=169555 Hi, I&#39;m trying to find a company to supply and fit a bedroom. I have had a quote from sharps which was way out of my price range so decided to try blenheim bedrooms. They gave me a very good price but can&#39;t find any reviews online about them. Has anyone on here used them? were they any good? http://www.moneysupermarket.com/community/forums/t/do-go-go-hamsters-live-up-to-the-hype-39866.aspxMon, 23 Nov 2009 17:15:32 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169479Felicity King-Evans1http://www.moneysupermarket.com/community/forums/t/do-go-go-hamsters-live-up-to-the-hype-39866.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=169479 Hi, Last week I wrote an article titled &#39;The &#39;dream dozen&#39; toys of Christmas 2009&#39; and mentioned Go Go Hamsters - tipped to be the biggest selling toy this year. No, this post isn&#39;t a shameless plug for my article (well, a little bit, but mostly not) - I want to hear from someone who&#39;s actually played with one of these robot rodents. All the footage I&#39;ve seen of them shows them running around and squeaking if you push their nose-buttons. However, when I see the word &#39;interactive&#39;, I kind of expect something more like Furby. How do they interact? How &#39;clever&#39; are they? I almost certainly won&#39;t find one for my five-year-old cousin before Christmas (I am not paying eBay &pound;60 for a &pound;10 toy!) but I am thinking of picking one up for his January birthday. Does it live up to the hype? Thanks, Felicity http://www.moneysupermarket.com/community/forums/t/dalwhinnie-20yo-39758.aspxTue, 17 Nov 2009 21:18:01 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168941traveller5007http://www.moneysupermarket.com/community/forums/t/dalwhinnie-20yo-39758.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=168941Hi, has anybody found this whisky at a really good price? Cheapest I&#39;ve found so far is Prestige whisky - &pound;122http://www.moneysupermarket.com/community/forums/t/sofa-delivery-39743.aspxTue, 17 Nov 2009 12:10:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168885dangerman_871http://www.moneysupermarket.com/community/forums/t/sofa-delivery-39743.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=168885Hello, I put an offer on a property 9/10 weeks ago and with one week to go went into the property to measure the sizes etc to order my new sofa. Unfortunately the property fell through; however me being a pessimist I ordered the sofa for the last week in November (the latest that I could before Christmas). Since then I have had an offer on another property accepted and due to complete around the 1st December. I have contacted DFS and have arranged to have the sofa delivered to my moms address and stored in the garage for a week until I move in. I am reluctant to take it out of the packaging until I have it at my new place; however this means I cannot inspect it for damage etc. Is there anything I can do with the delivery people to insure that if there is a problem, they won&#39;t claim it was damaged when I moved it to my new house? Any help would be appreciated. Thanks Dangerman http://www.moneysupermarket.com/community/forums/t/thomas-cook-cancelling-holiday-help-39733.aspxMon, 16 Nov 2009 17:00:57 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168832jwmachon5http://www.moneysupermarket.com/community/forums/t/thomas-cook-cancelling-holiday-help-39733.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=168832 Hi, We were due to goto Ramada inn in florida in June next year however i have received a letter stating that they can no longer fulfill that hotel and we wil have to stay somewhere else the problem is i dont want to stay anywhere else i want to stay at that hotel. Is it possible i can cancel this holiday and get a refund of the &pound;700 i have paid so far as this is the only hotel im willing to stay at. Hope somebody can help Thanks, Jonathan Machon http://www.moneysupermarket.com/community/forums/t/leather-sofa-from-the-range-37455.aspxMon, 10 Aug 2009 12:52:21 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:159498Netty B14http://www.moneysupermarket.com/community/forums/t/leather-sofa-from-the-range-37455.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=159498 Please can anyone help me , last year my leather started to crack but only the three seater the two seater still looks new, having a busy life with three children and pregnant I kept saying I will have to sort this out well my baby came and now i am not at work on the 10th January this year I contacted the Range. I purchased April 07 so it was one and half years old when the cracks started , January this year it&#39;s still under two years old. I was told it was wear and tear,they hadn&#39;t even looked at it, well to cut this short, The Range sent out a furniture upholster Homeserve, who told me he could feel the difference in the 3 seater vinyl compared to the 2 seater seater but that it would cost the range too much money to repair and the years warranty is up. When he told me about its only the vinyl areas that have cracked , I was shocked as I thought I had bought all Leather, he said I should take it up with the Range. He asked had I washed it I said no as it was a new room new furniture covered with throws and no food or drink aloud in the front room but I had wiped it at the most twice when I had put the throws in the wash. His report came back with the Huggies pure like cotton wool and water had damaged the sofa. Obviosly not happy with this I paid for Homeserve to come back, this now 5 months after first report, the upholster said what did first report say I told him it would be unfair to say he said well if you dont say I will look it up on the computer when back at the office. Well yes his report states it&#39;s the wipes, I did not wipe the whole sofa exspecially where it is cracked the only area was the top back where it gathered a bit of dust and used the left over from same wipe for the arms, as I said it was all clean as no food or drink . I am now having to arrange through Fira to visit as I beleive it is faulty vinyl and we have taken good care of it. Is there anyone else who has had a similar problem with there sofa cracking, for the two times I used the wipes I wish I hadn&#39;t but I thought if I told him I had not ever touched it he would of said that was the course. If anyone can help me with any advise as I have now been pursuing this now for 7 months, whats so anoying is its not like the sofa is worth thousands it&#39;s just &pound;600, I would not of purchased this if I would of known this was to happen , I would expect a good 5 years plus from a leather sofa. Please Please can anyone help me. Netty http://www.moneysupermarket.com/community/forums/t/best-price-for-professor-layton-amp-pandoras-box-39717.aspxMon, 16 Nov 2009 08:30:06 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168779Lizzie431http://www.moneysupermarket.com/community/forums/t/best-price-for-professor-layton-amp-pandoras-box-39717.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=168779Hi, has anybody found this game for the DS at a really good price? Cheapest I've found so far is Amazon - £24, but would like to save a few more quidlets if possible! (Not eBay though).http://www.moneysupermarket.com/community/forums/t/msi-wind-10quot-windows-xp-u100-163199-argos-39561.aspxTue, 10 Nov 2009 04:07:08 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168230access4http://www.moneysupermarket.com/community/forums/t/msi-wind-10quot-windows-xp-u100-163199-argos-39561.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=168230 Just reserved two of these for pick up. I&#39;m not a great expert on net/laptops but over the years I have learnt a bit PLUS learnt to read the right reviews and digest them and then go to manufacturers&#39; website to double check specification given by sellers. So got in my mind that MSI Wind good over recent years just done up to date checking. This &pound;199 model has the 3 cell battery and no bluetooth but looks to be great value and I really like Argos - go into the store and buy - as they are very reasonable about returns. Just in case anyone doesn&#39;t know you can check stock, reserve, get a text with ref number and in this case they are holding them to close of business Wednesday - no liability to pick up, just expires. I think a link&#39;s ok so http://www.argos.co.uk/static/Product/catalogId/1500001801/partNumber/5081897.htm http://www.moneysupermarket.com/community/forums/t/currys-whateverhappens-breach-of-contract-35268.aspxThu, 21 May 2009 19:27:20 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:151249lee20097http://www.moneysupermarket.com/community/forums/t/currys-whateverhappens-breach-of-contract-35268.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=151249 I have been having trouble withh my tv it click while turned off likes its powering on, i have had it fixed 3 times without it solving the problem. Its turns it self off once and once off lol now its getting worse, the following is what i have sent to trading standards having tryed to resolve with company with poor service putting phone down on excusing me of lieing just poor service. Having spoken on the phone I am enclosing the following after looking through all my notes and getting mixed up so I will add everything I can including references. Fault originally first attempt at repair 21st march 09 part replaced job no Fault attempted repair 24 April 09 part replaced part job no Fault attempted repair 2 may 09 part replaced 7 the may 09 22nd may 09 247376 (these are what was given by tech guys ) Didn&rsquo;t turn up Monday 11th may turn up rang up nothing on system, was advised I could claim under 21 day rule. Was transferred to case manager Shawn stated it couldn&rsquo;t be claimed under these because 7 day rule not in contract agreed reluctantly to request write off under 21 day rule would contact when heard decision. On Wednesday 13th may 09 rang back Shawn not available advised would ring back when chased up, came back from been out late afternoon to message confirming refusal to write off. Rang Shawn back complained advised complaint was not valid, asked to speak with someone higher advised couldn&rsquo;t offered another appointment held until I seeked some advice. Rang back evening and arranged appointment for Friday 22nd may 09 job no above, tried to make complaint but no one knew what to advice and I was through to eleven people before I was given head office number. Rang head office requested to speak with manager, was refused but insisted was advised that one may ring back, Thursday morning attempted to make complaint with same response decided to visit manager to complain, spoke to graham deputy manager Thursday 14 may 09 he contacted someone within the company I believe to be Paul as written on card by manager. Manager confirmed that item was written off and the television was to be collected that day !! Between 12.45 /5.45 went home to wait, no pick up made. Rang manger back morning of Friday 15th who chased this up as did I contacting whatever happens team who said had been cancelled, spoke back with manager who was told different and infact it was due to be picked up on Sunday 17th 09. Manager confirmed I would be contacted to be told what time on the Saturday afternoon latest and if not to contacted him back, no phone call contacted manager Saturday afternoon 16 th may 09 he then again chased matter up and was told has been booked for Sunday 24th may 09 manager managed to back to original date Sunday 17th may 09 supplied collection number for time slot to obtain 4 hour time slot. Rang morning Sunday 17 th may 09 to obtain time slot no record of slot went through to operator who said it was due to be picked up but no time given, stated had try to contact by telephone and couldn&rsquo;t and would e mail with time slot. Never received call back neither did they turn up, rang back manger Monday 18th may 09 he chased matter up further and rang back he was told someone had altered it but had arranged again that it would be collected on Tuesday 19th may 09. Received phone call from tech guys stating that manger Shawn would ring to advice what was going on ten minutes later received call stating that collection had been cancelled as it couldn&rsquo;t be written under 21 day rule because of gaps of over 7 days twice not in contract. Shawn supervisor /manager stated I had refused a appointment not true had already made on job no above basically made me out to be a liar. Spoke to graham deputy manger who contacted again as wasn&rsquo;t happy been lied to, he contacted me back stating that he could do no more as it was out of his hands. Rang made new appointment again for 21st Thursday 09 but had got mixed up and rearranged for original date 22nd may 09 contacted consumer people who advised sale of goods 1979 . Sent e mail and also contacted regarding this with no change in position, wrote e mail advising my position and legal action if this was not rectified as advised. Tuesday 19th may 09 spoke with consumer people again who advised I should put repair on hold if I was considering taking legal action as repair may affect this after more correspondence and speaking with financial ombudsman referred to trading standards. Postponed appointment for repair as advised them was taking matter further. Delivery drivers turn up to collect TV advised that it had been cancelled and the supervisor Shawn promised this was the case as advised wouldn&rsquo;t be in , offered to let them take it but refused anyway due to been on wall they left delivery advice with reference numbers on which I have as evidence. Received correspondence from director of which I will e mail to you as well. Wednesday received five phone calls answered when got back was someone acting on behalf of directors of which he put points to me of which I cannot remember all but 7 day rule was mentioned again as was the fact that I had refused to have product repaired on several occasions, manager Shawn had clarified that I had not made appointment on several occasions and also refused on several occasions reasonable access completely untrue up to Tuesday 19th may when I have cancelled appointment as already stated. Hope this clarifys this doesn&rsquo;t list every conversation or manger s I have spoken to and broken promises I have but it does have the essentials. Would be intersted in your opinions regards lee Having spoken on the phone I am enclosing the following after looking through all my notes and getting mixed up so I will add everything I can including references. Fault originally first attempt at repair 21st march 09 part replaced job no Fault attempted repair 24 April 09 part replaced part job no Fault attempted repair 2 may 09 part replaced 7 the may 09 22nd may 09 247376 (these are what was given by tech guys ) Didn&rsquo;t turn up Monday 11th may turn up rang up nothing on system, was advised I could claim under 21 day rule. Was transferred to case manager Shawn stated it couldn&rsquo;t be claimed under these because 7 day rule not in contract agreed reluctantly to request write off under 21 day rule would contact when heard decision. On Wednesday 13th may 09 rang back Shawn not available advised would ring back when chased up, came back from been out late afternoon to message confirming refusal to write off. Rang Shawn back complained advised complaint was not valid, asked to speak with someone higher advised couldn&rsquo;t offered another appointment held until I seeked some advice. Rang back evening and arranged appointment for Friday 22nd may 09 job no above, tried to make complaint but no one knew what to advice and I was through to eleven people before I was given head office number. Rang head office requested to speak with manager, was refused but insisted was advised that one may ring back, Thursday morning attempted to make complaint with same response decided to visit manager to complain, spoke to graham deputy manager Thursday 14 may 09 he contacted someone within the company I believe to be Paul as written on card by manager. Manager confirmed that item was written off and the television was to be collected that day !! Between 12.45 /5.45 went home to wait, no pick up made. Rang manger back morning of Friday 15th who chased this up as did I contacting whatever happens team who said had been cancelled, spoke back with manager who was told different and infact it was due to be picked up on Sunday 17th 09. Manager confirmed I would be contacted to be told what time on the Saturday afternoon latest and if not to contacted him back, no phone call contacted manager Saturday afternoon 16 th may 09 he then again chased matter up and was told has been booked for Sunday 24th may 09 manager managed to back to original date Sunday 17th may 09 supplied collection number for time slot to obtain 4 hour time slot. Rang morning Sunday 17 th may 09 to obtain time slot no record of slot went through to operator who said it was due to be picked up but no time given, stated had try to contact by telephone and couldn&rsquo;t and would e mail with time slot. Never received call back neither did they turn up, rang back manger Monday 18th may 09 he chased matter up further and rang back he was told someone had altered it but had arranged again that it would be collected on Tuesday 19th may 09. Received phone call from tech guys stating that manger Shawn would ring to advice what was going on ten minutes later received call stating that collection had been cancelled as it couldn&rsquo;t be written under 21 day rule because of gaps of over 7 days twice not in contract. Shawn supervisor /manager stated I had refused a appointment not true had already made on job no above basically made me out to be a liar. Spoke to graham deputy manger who contacted again as wasn&rsquo;t happy been lied to, he contacted me back stating that he could do no more as it was out of his hands. Rang made new appointment again for 21st Thursday 09 but had got mixed up and rearranged for original date 22nd may 09 contacted consumer people who advised sale of goods 1979 . Sent e mail and also contacted regarding this with no change in position, wrote e mail advising my position and legal action if this was not rectified as advised. Tuesday 19th may 09 spoke with consumer people again who advised I should put repair on hold if I was considering taking legal action as repair may affect this after more correspondence and speaking with financial ombudsman referred to trading standards. Postponed appointment for repair as advised them was taking matter further. Delivery drivers turn up to collect TV advised that it had been cancelled and the supervisor Shawn promised this was the case as advised wouldn&rsquo;t be in , offered to let them take it but refused anyway due to been on wall they left delivery advice with reference numbers on which I have as evidence. Received correspondence from director of which I will e mail to you as well. Wednesday received five phone calls answered when got back was someone acting on behalf of directors of which he put points to me of which I cannot remember all but 7 day rule was mentioned again as was the fact that I had refused to have product repaired on several occasions, manager Shawn had clarified that I had not made appointment on several occasions and also refused on several occasions reasonable access completely untrue up to Tuesday 19th may when I have cancelled appointment as already stated. Hope this clarifys this doesn&rsquo;t list every conversation or manger s I have spoken to and broken promises I have but it does have the essentials. Would be intersted in your opinions regards lee http://www.moneysupermarket.com/community/forums/t/openofficeorg-sort-of-follow-on-from-superantispy-39560.aspxTue, 10 Nov 2009 00:35:28 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168229access7http://www.moneysupermarket.com/community/forums/t/openofficeorg-sort-of-follow-on-from-superantispy-39560.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=168229 It&#39;s the way my mind works or doesn&#39;t but reading through the Superantispyware post this, for me, hoary old chestnut sprang to mind. Here&#39;s the link for anyone interested but not too familiar with OpenOffice. http://www.openoffice.org/ I used it once as a substitute for Microsoft Office and didn&#39;t find it much good at all. That was about a maximum of three years ago. Any thoughts on it now? Thanks. http://www.moneysupermarket.com/community/forums/t/sofa-damaged-while-being-returned-to-sellerwho-is-39565.aspxTue, 10 Nov 2009 11:28:56 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168248shelstel1http://www.moneysupermarket.com/community/forums/t/sofa-damaged-while-being-returned-to-sellerwho-is-39565.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=168248I recently purchased a sofa bed from a business seller on ebay. When it arrived it was not as advertised; it was manmade fabric, not leather, and was not the same shape. I went back to ebay but the seller had closed their account so I contacted Paypal and initiated a claim against the seller. The seller took a long time in accepting that I would return the sofa as I did not have the original packaging and they insisted they are within their rights to reject returns without this packaging (the packaging was plastic covering, no box and no named labels). I finally got them to agree to the return, by which time Paypal had withdrawn any responsibility for the claim. The sofa was returned, fully bubble wrapped and plastic wrapped and collected by TNT. However, I have now received an email from the seller stating that the sofa is damaged and the plastic covering ripped. If this damage is true, who is responsible for it? Thankshttp://www.moneysupermarket.com/community/forums/t/grantsupportlinecom-39498.aspxFri, 06 Nov 2009 22:16:40 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167993Jaygirl4http://www.moneysupermarket.com/community/forums/t/grantsupportlinecom-39498.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=167993 Hi I was looking for assistance for professional study and contacted what I thought was a government helpline. I rang them and received a callback immediately by a very quick and efficient operator. He explained that he would need to take the sum of &pound;14.99 to the I HELPLINE LTD-DOM. This was on 20 October 2009. He said that I would receive an email directly from him asking for more information regarding the grant and was composing it as he was talking to me on the phone. I kept saying I wasn&#39;t getting anything and he said he would get it through to me as soon as I went off the phone. He also said that as soon as I filled in the form I would receive a callback from a grant rep. Nothing came through so I emailed him just in case he got my email address wrong. He emailed me back (in capital letters) the following: SORRY THEY HAVENT BEEN INTOUCH THEY SHOULD BE SOON His details are: mike.wyatt AT thehelpline.com I emailed them asking for a reply on 2 November and today I have threatened them with Watchdog if I don&#39;t get a response by next week. Has anyone at moneysupermarket.com ever heard of this company. I am getting the feeling that I&#39;ve been had! What do you think? J Forsythe http://www.moneysupermarket.com/community/forums/t/sky-hd-with-sky-movies-or-blu-ray-home-cinema-sys-39494.aspxFri, 06 Nov 2009 14:25:32 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167973LHector1http://www.moneysupermarket.com/community/forums/t/sky-hd-with-sky-movies-or-blu-ray-home-cinema-sys-39494.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=167973 I&#39;m moving to a new flat soon and I fancy upgrading to HD. However I&#39;m at a slight loss as to what&#39;s the best way to do it in terms of value for money, cheapness and quality of HD experience. On one side I have Sky HD (i have to get Sky, no other way). Now I only watch Variety channels and movies so the HD element won&#39;t really affect me much on standard channels, I mean how good can Sky1 HD or BBC HD be? However Movies in HD is what I like, however I fear that Sky Movies will simply repeat a load of rubbish and you&#39;ll be forced to spend &pound;16 a month to get Premier channels which may still only show half recent movies. The other option is to forgo Sky HD (i.e. stick with Sky+) and instead invest in a giant HD plasma TV (got a 32 inch LCD HD at the mo) and get a decent Blu Ray Home Cinema System so that in terms of picture quality and sound when it comes to movies I&#39;ve got the best viewing experience. I lose out on traditional HD viewing but then movies is really where I reckon I&#39;ll see the benefit of HD as I don&#39;t like documenataries or sports. My fear of this route is the original investment cost and also the high price of even older Blu Ray films. However the advantage is that I only buy what I really want, focusing on the films I simply can&#39;t do without in my collection (i.e. you can bet that the recent Batman films, both Transformer films and James Bond films will begin to feature!) What advice do other shoppers have who also pride on having the perfect entertainment system in their bachelor pad? :P Any hidden worries or benefits that I&#39;m not aware of? http://www.moneysupermarket.com/community/forums/t/bad-customer-servicestrying-to-get-my-deposit-bac-39491.aspxFri, 06 Nov 2009 13:17:18 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167968OS1http://www.moneysupermarket.com/community/forums/t/bad-customer-servicestrying-to-get-my-deposit-bac-39491.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=167968 hello, I need an advise. I have placed an order with a company that manufactures doors and concervatories. To fix the price, I paid 10% deposit. When the final size was confirmed by my builder I needed to make slight changes before it went to their production. I have emailed them all they asked for, and I was promised that the ammended paperwork that I will have to sign (so it can go to production) will be done in 5 working days. I also made them aware that I need to place the order ASAP as it takes 4 weeks to manufacture. I was chasing them and still no results, I waited for more then 2 weeks. I could not afford to wait any longer and also got scared that if I order my door with them I will wait for it for ages. I cancelled my order because I was neglected and because of their bad services. I asked for my deposit back and was refused. Their reply was ...our T&C state that if order cancelled at this stage they will charge 10% admin fee and offered to deal with my case further and manufacture my door. I cannot trust them any more and I wonder how I can get my deposit back. As it&#39;s really not my fault that I had to cancell it. I wrote to them that I will claim it thru court but they still refuse. Please advise me what is the best way in this situation? http://www.moneysupermarket.com/community/forums/t/living-space-or-mampf-installations-ltd-kitchen-i-22609.aspxMon, 23 Jun 2008 09:14:07 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:98637Jeffrey's Mummy35http://www.moneysupermarket.com/community/forums/t/living-space-or-mampf-installations-ltd-kitchen-i-22609.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=98637 Has anyone had any experience of Living Space or M&F Installations Ltd. I can find very little about them anywhere other than they claim to be based in Preston, Reddich, Milton Keynes and Brentford. Any views would be welcome. http://www.moneysupermarket.com/community/forums/t/tooth-whitener-scam-39383.aspxMon, 02 Nov 2009 12:37:11 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167493no1blondy2http://www.moneysupermarket.com/community/forums/t/tooth-whitener-scam-39383.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=167493 I recently sent for the sample of Dazzlewhite tooth brightener, the p&p I understood to be aprox &pound;2. turned out to be &pound;7.51 plus overseas transaction costs of &pound;1.25. Since then I have had amounts of &pound;50.02, &pound;51.01, and &pound;31.53 taken from my account, all with the transaction costs. Total cost for a small pen like item being &pound;145.10. My bank has closed the account from which the debits were taken and issued me with a new one. I want to warn everyone to be carefull, I was taken in by the story of the young woman that got wonderful results. It would have been better had I gone to my dentist. An expensive lesson learnt, one I could ill afford. http://www.moneysupermarket.com/community/forums/t/15-vat-rate-on-purchases-39376.aspxMon, 02 Nov 2009 09:17:26 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167458Safling111http://www.moneysupermarket.com/community/forums/t/15-vat-rate-on-purchases-39376.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=167458I have paid a 5% deposit for a new conservatory at the 15% VAT rate, but the conservatory won&#39;t be erected until end of January. Do I have to pay the remaining balance at 15 or 17.5% VAT rate. If 17.5% then is there a way round this, eg, paying more/all balance before end December?http://www.moneysupermarket.com/community/forums/t/paying-for-a-wedding-credit-card-or-loan-39367.aspxSun, 01 Nov 2009 12:16:07 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167406FW1http://www.moneysupermarket.com/community/forums/t/paying-for-a-wedding-credit-card-or-loan-39367.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=99&PostID=167406 Hello, I would appreciate your advice on the most cost effective way to pay towards a wedding. The wedding is in a Euro zone, next February, and we require ~&pound;7500 to pay for the various bookings. There appear to be some good loan deals with low interest over 2-3 year payments, but what about credit cards? Many offer no interest on foreign transactions for 8-12 months. I currently have a loan I am paying off with Halifax (1 year into a 3 year repayment scheme with no defaults), 2 credit cards with very low/no balances, and my fiance has 1 credit card with less than &pound;500 balance to pay off. We have a mortgage and both of us employed full time. I don&#39;t wish to start the loan hunt/application process for risk of upsetting my rating, and I hope someone who has been through a similar experience may offer some practical advice? Thanks for your recommendations!