http://www.moneysupermarket.com/community/forums/bt-84.aspxenCommunityServer 2.1 (Debug Build: 0.5)http://www.moneysupermarket.com/community/forums/t/cancelling-contract-due-to-no-line-at-new-house-39434.aspxWed, 04 Nov 2009 11:45:34 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167721kparkill1http://www.moneysupermarket.com/community/forums/t/cancelling-contract-due-to-no-line-at-new-house-39434.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=167721 Hi I'm currently with BT in the middle of a contract. I have just got a new house but it has no bt land line, it does have a virgin media cable conection and phone socket. Bt wish for me to pay £122.50 to install a land line to keep my contract. I could upgrade to bt vision and start a new contract without this charge, but that is not exactly cheaper. Can I cancel my contract on the grounds that they are not providing me with the service? I know with some providers you can but I don't know about BT and can't find anything definite. Cheers ps sorry if this is a repeat question and a link to an old thread is fine! http://www.moneysupermarket.com/community/forums/t/20-mbps-39103.aspxMon, 19 Oct 2009 20:51:02 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:166328spranglebolt3http://www.moneysupermarket.com/community/forums/t/20-mbps-39103.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=166328 Why does www.moneysupermarket.com, amongst many others, continue to publicise bt as offering 20Mbps? It would be useful if the site could survey exactly how many punters get anywhere near that. Me? I get about a tenth of that. http://www.moneysupermarket.com/community/forums/t/switching-from-virgin-media-14134.aspxWed, 14 Nov 2007 11:19:52 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:62607bargainhunter2347http://www.moneysupermarket.com/community/forums/t/switching-from-virgin-media-14134.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=62607 Hi I want to switch from virgin media to another telephone/broadband provider but they all seem to require a BT line which costs £124.99 just to install and then I think you're tied in to a BT contract for 18 months - is the anyway I can get the line installed for cheaper and not go through BT? Thanks http://www.moneysupermarket.com/community/forums/t/bt-speedtester-38744.aspxSun, 04 Oct 2009 16:18:37 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:164968spranglebolt4http://www.moneysupermarket.com/community/forums/t/bt-speedtester-38744.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=164968 I'm sure this has been aired here before now, but I really can't understand how bt can get away with their speedtester now reporting that: For your connection, the acceptable range of speed is 600Kbps -7150Kbps and: If your download speed lies in this range then your connection seems to be working fine. OK, my contract does say up to 8Mbps but IMHO this is truly stretching the meaning of words. http://www.moneysupermarket.com/community/forums/t/moving-into-a-brand-new-building-new-phone-what-i-34502.aspxThu, 30 Apr 2009 11:12:23 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:147997m3ntat3http://www.moneysupermarket.com/community/forums/t/moving-into-a-brand-new-building-new-phone-what-i-34502.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=147997 Hi there, I am in London NW6 currently rent my own studio, have BT phone line + O2 broadband. I only use internet never use the home phone and don't own a TV. Saturday I move to a new 1 bedroom apartment, it is a brand new building so my flat has never had a line in it before. I called BT about this and they tell me I need to pay £122.50 to get the line installed no way around it? is this true? are there any deals or codes I can quote to get installed for free? The landlord (owns the whole building) has told me his electrictions have wired up lines and a socket to every room, he has had Sky installed to the building so I can order a box and I considering doing that getting my phone line, broadband through Sky if this will avoid me the £122.50 BT installation charge in favour of Sky doing this work. I don't want TV so would never want those SKY services. Also I have heard SKY broadband is not so good and my O2 broadband has been flawless I really want to stick with it. Any and all advice is much appreicated thanks. http://www.moneysupermarket.com/community/forums/t/bt-business-line-broadband-38696.aspxFri, 02 Oct 2009 08:09:13 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:164764spud1631http://www.moneysupermarket.com/community/forums/t/bt-business-line-broadband-38696.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=164764 I currently run an Air Training Corps Squadron, the building for which has a BT line into it for phone calls. The line is currently classed as a business line, even though we only use about £3 per quarter in calls and we are a registered charity and definately not a business! I would like to install Broadband on the line but the BT Business rates are far too expensive for the service provided. Therefore I have two questions: How do I get the line changed from business to residential? I have tried phoning BT but I can only get the standard call centres who do not understand my request? Can anyone give me UK based contact details or advice? Or can I swap to another provider that gives me a Broadband+Phone package whilst I'm on a BT Business Line, so I can ditch BT? http://www.moneysupermarket.com/community/forums/t/who-supplies-my-phone-line-38181.aspxThu, 10 Sep 2009 09:02:53 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:162733davegsm8212http://www.moneysupermarket.com/community/forums/t/who-supplies-my-phone-line-38181.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=162733 This has probably been gone over many many times before as i've googled it and there are many people in the same predicament, but this is the problem. Me and my girlfriend are moving into a new house which has a phone line coming in (no cable in our area) but when I called BT they said that the line isn't thiers and that a BT engineer would have to reconnect it at the exchange at a cost of £122 which I think is absolutely reduculous. I've got a degree in computing and I highly doubt that it costs £122 of someones time to make the necessary changes to the line (which are probably done in software anyway, rather than moving a piece of copper wire). Is there any way of finding out who the previous provider of the line was? when I plugged in a phone there was no dial tone so I cant call out to find the number either. Please, if anyone can help, let me know, we've got enough expense to worry about without paying £122 for very little. Thanks, Dave. http://www.moneysupermarket.com/community/forums/t/bt-bills-38381.aspxSat, 19 Sep 2009 15:53:51 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:163627mark198411http://www.moneysupermarket.com/community/forums/t/bt-bills-38381.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=163627 I signed up to 1 of bts phone and broadband services. Option 1 I think and pay it by monthly direct debit. So Ive had it for around 3 months and being paying the bills monthly, also went paper free billing and view them online. Then today I get a bill which is a quartly rental/broadband services bill of £51. somthing. But how can this be if I pay it monthly which on the bills say includes line rental???????? Sorry if its a bit of a daft question as ive recently just moved in with the gf and is our 1st house and also our 1st phone line. Cheers Mark http://www.moneysupermarket.com/community/forums/t/bt-contracts-37931.aspxMon, 31 Aug 2009 13:40:40 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:161668scoobyclub13http://www.moneysupermarket.com/community/forums/t/bt-contracts-37931.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=161668I have had a reasonable service from BT for years however that looks like it is coming to an end as when they are actually required to do something it seems they are terrible. In this case fix a phone line that has been mainly dead for the last 4 weeks and fix broadband speed which has dropped from 6-7Mpbs to under 1 for no reason. Anyway, they regularly have called me up at the end of the year to ask if I wish to sign up for another year and offer me some incentive. I haven't done that since I got my free BT vision 2 or 3 years ago. Over the phone I explicitly said that I don't want anything for free and I don't want a 12 month contract, I will just pay as I go. Now I have tried to cancel because of the problems with the service they say I am under contract till December. I have also noticed a package on the phone line that I had removed after a long conversation on mis-selling with their customer service I have just noticed is still on. Bottom line question. How can you take on these companies that don't get any formal agreement of a contract and at best only phone you up to ask? How can you prove that you are not under contract when the only thing that exists is a tick on their system? I have pre-emptively sent their customer service an email saying that I do not wish to sign up for any contracts they have to offer but what can you do about the current ones? Thanks for any advice.http://www.moneysupermarket.com/community/forums/t/bt-vision-37629.aspxTue, 18 Aug 2009 17:13:12 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:160370mad4http://www.moneysupermarket.com/community/forums/t/bt-vision-37629.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=160370 Hi, I have had a problem with my bt vision ever since it was put in, I have spent hours on the phone to technicle support, and still no luck. I have had an engineer out he could'nt find a fault. He said it may be the vision box. We have had bt collections on asking me to pay the bill, I told them I will pay when they sort out the problem, they say its not there problem and told me to phone tech/faults again. As the bt vision is now suspendid tech/faults arn't able to do anything ???. BT collections say they want me to pay the bill befor they put the service back on. the bill is now 2 quarters in arrears, I have refused to pay unless the get it fixed. Any ideas out there thanks. http://www.moneysupermarket.com/community/forums/t/bt-phone-line-37205.aspxSat, 01 Aug 2009 00:09:21 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:158547touchofclass533http://www.moneysupermarket.com/community/forums/t/bt-phone-line-37205.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=158547 I have been with BT now for just over a year, with my phone and broadband. Their bills are unreadable and you are sent one for your phone and one for your broadband, WHY? So I decided to transfer all of this, Phone, Broadband, and join up with my Sky TV. Sky offered me a fab deal, all was done. I was told by Sky to contact BT to get a mac code with them, for my broadband. The next thing I know I have a letter from BT saying they were sorry to see me go, but the main problem was they said I may not be able to keep my phone no, now my telephone number is very important to me, and I did not want to loose it, surely this is a form of blackmail by them. I had to cancell SKY and take out a new contract with BT. Are they allowed to do this? http://www.moneysupermarket.com/community/forums/t/bt-billing-dispute-36911.aspxMon, 20 Jul 2009 17:14:52 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:157390Bihon2http://www.moneysupermarket.com/community/forums/t/bt-billing-dispute-36911.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=157390Hi everyone. Just wonder of you could give advice on my BT case. I had a dispute with BT billings which I intend to bring to court. Previously, I’m on BT landline, Broadband and BT Vsion. I was on direct debit on my three different accounts but after a year they sent another account number for BT landline which cost £80.00. I was so disappointed so I cut all three services. I paid disconnection charge for my BT vision which is fair enough since I’m under contract. After several phone calls to costumer service I agreed to pay for the £80.00 but according to them they made a mistake on my billing. When I got my last billing for that different landline account there is an additional disconnection charge so I called again the costumer service and the guy that I spoke with agreed that it was a mistake and he wanted me to pay directly to him over the phone the £80.00 and he told me just to ignore billing and the disconnection charge. I didn’t accept his explanation and I asked him for a different billing without the disconnection charge. To cut the story short, it end up on dept collector and asking me to pay £220.00 As mentioned earlier, I wanted to bring it to court but I don’t know where to start. What is my initial step? Do I have to write to dept collector to inform that I’m bringing it to court? Should I just ignore the letter from the debt collector and wait what will happen next? Please advice. Thank you for taking time to read my post. http://www.moneysupermarket.com/community/forums/t/the-worst-customer-service-ever-bt-929.aspxWed, 13 Sep 2006 17:32:08 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:2270Dozza113http://www.moneysupermarket.com/community/forums/t/the-worst-customer-service-ever-bt-929.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=2270Has anybody experienced BT customer Service, if so I am interested in their experiences. I have recently changed my broadband provider from telewest to BT and I am still reeling from this decision. I have experienced a catalogue of errors from BT and as such have contacted their customer support team on numerous occassions only to be given the run around by being passed from call centre operator to call centre operator without any resolution to my problem. Three months into the contract, I still have not received a user name and password for free evening telephone calls, which is totally unacceptable, and is only one of a series of problems encountered. I have spoken with operators from all corners of the globe including Asia and Durham, but still the elusive corrective action has not been forthcoming. With a series of false promises and too many phone calls to count, I am at my wits end. Am I alone in the abyss that they call BT Customer Services or are there other lost souls out there? If there is anybody with sound advice to enable me to get satisfaction from the corporate arrogance what is called BT, I would greatly appreciate your help. http://www.moneysupermarket.com/community/forums/t/just-cant-understand-a-thing-of-this-bill-off-bt-36538.aspxTue, 07 Jul 2009 10:47:29 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:155868amberglover2http://www.moneysupermarket.com/community/forums/t/just-cant-understand-a-thing-of-this-bill-off-bt-36538.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=155868 its my grans broadband only option she has with bt she is extremely forgetful but is also a bit hopeless when it comes to technology :) so she got her latest broadband bill off bt the other day and it appears they are completely ripping her off. for a 78 year old woman, its unclear what she is actually paying and what she agreed to pay il explain the bill it starts off with the statement totals. rental charges: £40.82 total this period (inc vat): £46.95 brought forward: £42.73 payments: -£62.00 debil balance: £27.68 her rental charges of 40.82 are charges in advance from 1st july to 30 sep. the 42.73 brought forward is from 2nd april then the 62.00 deductions that have already been paid were paid on 29th april, 28th may and 29th june. the first deduction in april was 16.00, but then the following two were 23.00 why this sudden increase? and then how its suddenly saying her debil balance for this month is £27.68 we cant understand it, and im usually quite computer litterate with all these things. i just dont understand the whole thing? why is it charging her more? she isnt exceeding her usage, if anything she should only be paying about a fiver for usage coz it never gets used but bt being bt charge over the odds and she follows it. i dont really know what im asking but ifanyone can dumb this situation down for me to understand to see if there is anything i can change so it isnt so expensive for her. its ridiculous. btw its bt broadband option 1. thanks. http://www.moneysupermarket.com/community/forums/t/bt-18-months-contract-and-line-rental-charge-incr-34940.aspxTue, 12 May 2009 14:38:33 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:149751mloeser9http://www.moneysupermarket.com/community/forums/t/bt-18-months-contract-and-line-rental-charge-incr-34940.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=149751 Hi guys, I entered into an 18 month contract with BT roughly one year ago which meant a reduced line installation fee of 35£ instead of 125£. However, I've now seen on my phone bill that they increased the monthly line rental from 11.50£ to 12.50£. Am I right that this means that I can now change my line to another provider without having to pay fees for ending the contract early? As they have increased the line rental fee without my prior permission, I can waive the minimum contract length, right? I would then actually prefer Madasafish, as they have a one month contract period only... Any guidance greatly appreciated, Best regards, Mat http://www.moneysupermarket.com/community/forums/t/bt-cancellation-35596.aspxTue, 02 Jun 2009 15:26:09 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:152425letmeout5http://www.moneysupermarket.com/community/forums/t/bt-cancellation-35596.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=152425 Hi I've seen a load of posts referring to this subject and for that I apologise but I could really do with some help on something that hasn't been described as yet. For starters, I have had nothing but trouble with BT for the last three months but it a solution has been reached - basically they overcharged me, I disputed it, they took money anyway sending me over drawn and many bank charges on top. The 'solution' was for me to pay the debt (that turned out to be right) minus the bank charges I had incurred. Due to the complete incompetence I experienced, I just want to cut off from BT and not pay them one more penny so I joined Sky. I then realised (after BT had cut me off!) that I was still paying a line rental to BT so I rang Sky and agreed to pay them for my line rental. I then get a letter from BT demanding £80 cancellation fee. How long is a contract with BT? We have been in the house for three years and with BT for that long at least. From reading on this site, I know there are 12 month and 18 month contracts but three years!?! Is it a rolling contract that I'm not aware of? I definitely haven't signed anything in the last two years at least. Any help or advce would be greatly appreciated as I am at my wits end with them!!!! http://www.moneysupermarket.com/community/forums/t/bt-25-charge-for-late-payment-35693.aspxFri, 05 Jun 2009 13:26:39 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:152783Neil O'Rourke2http://www.moneysupermarket.com/community/forums/t/bt-25-charge-for-late-payment-35693.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=152783 I had to cancel my BT broadband and phone line as I am moving. This resulted in a £194 cancellation charge and £51 penalty fee for "Termination of Fewe Offer". I contacted them to ask for more time to pay this large bill and they told me that if I didn't pay within 28 days they would charge me an extra 25% So cancelling my account is now going to cost me £310! Although I can get a £60 refund if I join them again when I move into my new property in 3 three months, this isn't enough for me to ever want to go back to them. Does anyone know how this compares with other Broadband providers? http://www.moneysupermarket.com/community/forums/t/bt-phone-line-problems-35685.aspxFri, 05 Jun 2009 10:17:39 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:152762skrojo2http://www.moneysupermarket.com/community/forums/t/bt-phone-line-problems-35685.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=152762 This is a longwinded story but bear with me. I was offered a flat at the end of March so I took it. I began to organise my broadband, phoneline and Sky services. I placed an order on BT's website and was supposed to get a follow up email to let me know how my order was progressing. I never got said email so I rang BT and they said that it wasn't in their systems so I would have to try again. I then placed an order on the internet once again same thing happened. I then went to view my flat and found that the orders for both lines had in fact gone through. So I kept one and rang to cancel one. All was well or so I thought. Today I got a 65 pound bill for phone calls I've never made, for the wrong address but still in my name and with all my details. I'm not sure if it was a fault on my part when I signed up on the internet although I always check things twice when I am putting my address into online forms as I live at number 14 and my neighbour is 14A. Some of the calls were to a mobile number I don't recognise, a number for Pipex, a number in Skewen (in Wales I believe, I know no-one there) and a Gloucester number which, again, I don't recognise. Anyway, I rang BT to complain about the bill and they put me through to a guy who thought I was making the whole thing up and just wanted to get out of paying my bill. However, I have phone records from 20th April when I phoned up to cancel the phone line that I have now got the bill for. I'm not exactly sure what I can do about it. I have closed the bank account that the Direct Debit was set up on as I was moving banks anyway. I have yet to ask my neighbour about it because he is always out. But in the meantime, what do I do? I am at my wits end. http://www.moneysupermarket.com/community/forums/t/new-line-no-mac-code-35488.aspxFri, 29 May 2009 09:20:53 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:152115racoon6http://www.moneysupermarket.com/community/forums/t/new-line-no-mac-code-35488.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=152115 hey guys i will put this as swift as i can because i have phoned bt and got nowhere with it so im sick of explaining it :( ok i have 2 houses...one has bt line and aol BB..the other has BT lin BB and vision. we have sold one and kept the other we canceld the line and the AOL bb and now in the process of transfering the BB and stuff from the sold place when i placed the transfer the woman said i dont need to give her the mac code we got from AOL because we are moveing the line and the BB together and not just takeing over an existing line and said that the transfer will be finished on the 2nd so the line will be live and the BB will go live on the 3rd so one thing that comes into my mind is that on the AOL email that had the mac code they said that if the BB is not taken over they will continue to charge us but when and IF bt come into affect will AOL stop or will they continue because i didnt hand over the code? can someone clarify this for me or am i being short posted by BT thank you for reading http://www.moneysupermarket.com/community/forums/t/ending-a-bt-contract-early-31989.aspxFri, 20 Feb 2009 16:45:55 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:139495giggyten3http://www.moneysupermarket.com/community/forums/t/ending-a-bt-contract-early-31989.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=139495 Hi Any advice on ending a BT contract early without paying the £300 they are asking for. I am moving house at the end of the week with no property to move into, and have asked BT to suspend my contract until I have a new address. They have refused saying that I have to pay monthly until the end of the contract or pay up front the full contract monies. This is rediculous, who else gets paid for a sevice not provided? Help anyone? http://www.moneysupermarket.com/community/forums/t/trying-to-terminate-my-contract-35411.aspxTue, 26 May 2009 18:36:43 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:151765mrl4http://www.moneysupermarket.com/community/forums/t/trying-to-terminate-my-contract-35411.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=151765 I decided to take my landline and broadband seperately 1 month before each other. Land line was fine, but as soon as my broadband connected it was reduced by 1.5mb with my final throughput being reduced by 3mb. I have been constantly in touch but sent on a merrygoround for the past 3 months. 3 engineers and oversea's customer services I am dizzy, just they way the wont to treat customers. Now I am on my 4th request for my mac code without penalty and now they wont even email me. The email contact in abit of a con, you do a online email which you have no record of and you get calls from them that you cant record. I'd expect this treatment from a 3rd rated seller like Delboy, but from BT, I am shocked. They want the full contract term of 18months before ending my contract, but I've not done anything wrong, they have supplied me with inferior service from what I was used too, thus breaking their contract to me by not providing me with bandwidth which my line is capable of.. which was 8mb+ since I am only 100mtr from the exchange. I have found their tactics disgraceful and to a point Aggresive. Why try and retain a customer if their not happy? Let them go and if your services are better than everyone else then they'll come back!! Not Likely for me! So does anyone know what else I can Do to terminate my broadband contract and keep my Telephone contract??? http://www.moneysupermarket.com/community/forums/t/bye-bye-overpriced-bt-30620.aspxSat, 24 Jan 2009 16:24:58 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:135078Guru1004http://www.moneysupermarket.com/community/forums/t/bye-bye-overpriced-bt-30620.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=135078Left BT for the Post Office this week, so far so good. Switch over was good and had updates of my order via txt message. Now paying half the price each month for Phone and Broadband with no download limit. http://www.moneysupermarket.com/community/forums/t/bt-the-holy-grail-in-isps-2114.aspxFri, 29 Dec 2006 13:09:20 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:6448Landshark8http://www.moneysupermarket.com/community/forums/t/bt-the-holy-grail-in-isps-2114.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=6448OK, may be stretching it a bit far, but then again having over 25 years in the IT industry I can say with a reasonable degree of certainty that this is more than a fair statement. People forget that prior to BT the Post Office owned the telecommunciations network in the UK and it is to this massive investment that we owe the ability to pick up a receiver and speak to anyone in the world. The migration from simple voice to high-speed data has not been simple and with the massive competition opening up ever increasing pressures on the BT 'animal' we need a little perspective to realise just how good this company is. There are many ISPs in the UK, some of which have their own cable infrastructre such as NTL, but many are heavily reliant on the cable supplied by BT in the form of your own plugs into the house. So for me it begs the question, "Why look at another ISP when the cable is already here from BT?" The answer is nearly always financially related when you take a knee-jerk reaction to the published costs. Having serviced customers from Lands End to London and from Brighton to Edingurgh I can safely say that virtually all roads lead to BT when it comes to long-term customer happiness. AOL, Pipex and NTL to name but three of the biggest sinners in the IT world have reams of unhappy and very dissatisfied customers as well as some very frustrated IT consultants who try to help these people. You only have to read the forums to see the levels that these other ISPs will sink to before they actually DEAL with the customers in anything like a fair way. There is an old acronym in the IT World which is KISS "Keep It Simple Stupid!" and this is probably the most important message I can give you today. If you keep your ISP and your voice and the infrastructure (that's the cables and wires etc) in the ownership of ONE supplier, then (a) you only ever have to ring one person, (b) their can only ever be one person to blame, and (c) you only ever get one bill. How much more simple do you want to make it? Happy New Year!http://www.moneysupermarket.com/community/forums/t/will-i-need-to-give-bt-line-rental-back-718.aspxTue, 22 Aug 2006 16:38:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:1669peterp5http://www.moneysupermarket.com/community/forums/t/will-i-need-to-give-bt-line-rental-back-718.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=1669Hi all Just wondering if I need to give line rental back to BT in order to get Sky Broadband? My line rental is currently with Talk Talk as I've got a package with them(BB currently with NTL).I will call NTL before I migrate as I may get a good deal from them to keep me. Anyone know/advise if I need to revert back to BT ,if so how is it done or do Sky take care of it when you transfer to them...? Many thanks Peterhttp://www.moneysupermarket.com/community/forums/t/bt-contract-are-they-allowed-to-do-this-34026.aspxWed, 15 Apr 2009 20:04:27 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:146124slim_jim_uk6http://www.moneysupermarket.com/community/forums/t/bt-contract-are-they-allowed-to-do-this-34026.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=84&PostID=146124 Hi, I was paying £15.65 for a few days for my reliable and speedy broadband connection from BT. After hearing about recent speed upgrades on our exchance from fellow neighbours, I spoke to BT and they bumped me up to a faster speed, and reduced my monthly charge from £15.65 to £9.99 ... RESULT! I was told at the time on the phone that this would be a new contract at a minimum of 12 months for the broadband, no problemo I said! Actually, i've decided i'd like to cancel my broadband service with BT. I have 4 months remaining, so gave them a quick call to find the exact final date of my contract, and how much i'd have to pay. The lady on the phone said i'd have to pay the remaining months charges, ok i said, so thats £39.96 (4 x £9.99) she said NO, it would be 4 x £15.65 as the £9.99 was an offer to keep me with BT. Surely, if i sign up to a new contract for 12 months at £9.99, the old £15.65 should not apply and should be long gone. Are they allowed to do this? Charge me £9.99 a month on a new contract and then say yeah but if you want to leave us, it's £15.65? Surely she cannot be right? Any advice?