http://www.moneysupermarket.com/community/forums/talktalk-83.aspxenCommunityServer 2.1 (Build: 0.0)http://www.moneysupermarket.com/community/forums/t/tt-business-serious-complaint-53920.aspxThu, 04 Apr 2013 13:25:42 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:214607Twee8http://www.moneysupermarket.com/community/forums/t/tt-business-serious-complaint-53920.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=214607 Here's a story about my experiences with TT business (nb I am NOT a business - just a private individual) I had been with Nildram for about 5 years and thought that they were brilliant - I got free 10 hours on / off peak calls included, which I never used fully..never lost connection either. They were taken over by Opal in 2009 - who SLAMMED me / took over my phone line as well - I repeatedly complained until I was offered UNLIMITED FREE off peak calls to calm me down (for the length of the contract.....) They were, in turn, taken over by TT Business in 2010 who have been terrible - regular breakdowns in internet service - with no way of discovering whether it is "ME or THEM" causing the problem, causing me to rebuild my PC unnecessarily on one occasion !! My speed of connection has never been above 4Mbps - and I don't live in the back of beyond - my father (who lives in a smaller town 6 miles away) can connect at 20 Mbps + They appear to be unable to grasp the fact that according to BT Wholesale - TT are supposed to offer FTTC in my area - the cabinet 100 yards up the road from me, was replaced 6 months ago with a shiny new one, with a sticker on it "FIBRE NOW AVAILABLE IN THIS AREA" I complained to TTB a week ago about a billing issue - TTB are trying to charge me £12 per month for an OFF PEAK BUILDER - When it should be free (see above) Finally TTB's representitive on this website - published my real name - breaking all sorts of privacy laws - the rep responsible has apparently "gone home" and now doesn't reply to emails in her name !! So TTB - it's over to you - please explain yourselves (or stay silent and lose a customer) - it is up to you..... http://www.moneysupermarket.com/community/forums/t/talktalk-business-or-home-53881.aspxMon, 18 Mar 2013 14:39:12 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:214507Twee8http://www.moneysupermarket.com/community/forums/t/talktalk-business-or-home-53881.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=214507 REMOVED http://www.moneysupermarket.com/community/forums/t/talktalk-avoid-at-all-costs-53645.aspxWed, 05 Dec 2012 21:15:16 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:213750HITCHENS3http://www.moneysupermarket.com/community/forums/t/talktalk-avoid-at-all-costs-53645.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=213750I recently signed up to TalkTalk, about six months ago, when I found that they offered the cheapest combined line rental and unlimited broadband. When I received my router it didn't work and once a working router was sent the speeds were far slower than the previous provider- O2. 6-8 MB/s cf with less than 1 MB/s with TalkTalk. This isn't the real problem with TalkTalk though as technical difficulties do happen, although I've never experienced them with Sky, BT or O2. The unforgiveable problem with TalkTalk is it's woeful customer service. I phoned recently and first, instead of putting me through to the right department to deal with my problem, they hung up. Then when I phoned up a second time the person I spoke to started arguing with me and was really rude. She refused to give me her name when I said I wanted her name or a way of identifying her so I could complain. I was then put through to another person after waiting for nearly an hour without the option for a call back. During the wait I could conversations from other customers and staff and the buttons on other phones beaping as they were being pressed. I wrote to TalkTalk complaining but in return, as of yet, only received an automated email. I'm not the only who has had problems. Pollsters on ThisIsMoney website voted them worst for customer service in 2011 and 2012. This poll was not just for broadband and telecom., but for ALL UK companies. Having had a cursory look at other threads in this forum I've noticed that others have had similar issues. I COUNSEL USE TALKTALK AT YOUR PERIL YOU WILL REGRET BEING THEIR CUSTOMER.http://www.moneysupermarket.com/community/forums/t/talk-talk-are-quotcrapquot-53698.aspxTue, 11 Dec 2012 05:42:07 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:213888sjh91971http://www.moneysupermarket.com/community/forums/t/talk-talk-are-quotcrapquot-53698.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=213888I joined Talk Talk less than two months ago, started off working great. The last few weeks its been slipping on and off but crashed on Saturday and we have been unable to access it since. Spoke to Talk Talk they tested the line etc etc. Now sending an engineer out the 29th December. That means 22 days without any broadband service to use during the day or evening. It appears the only time I can use it is early in the morning when most people are in bed!! Accessed it at 0505hrs, now 0535hrs at the mo!!! My kids can't use their xbox live which we've paid for and this has totally and utterly ruined the run up to Christmas not to mention over Christmas (will be spoilt for the kids). What a CRAP service. I paid 12 months line rental up front aswell and now they have our money they have as good as switched us off. Totally and utterly disgusted they can't even call themselves a broadband provider. http://www.moneysupermarket.com/community/forums/t/talk-talk-customer-service-51885.aspxSat, 02 Jun 2012 13:00:42 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:208824unseen_user112http://www.moneysupermarket.com/community/forums/t/talk-talk-customer-service-51885.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=208824I am writing this for anyone that is thinking the unthinkable, joining Talk Talk for their telephone and broadband service. If you want to join a company who appears to provide the worst levels of customer service (that I have ever experienced) then Talk Talk will be for you. Any time I have to speak to their customer service departments I am pushed from pillar to post, be reassured that my broadband issues will be resolved and that a new router will be sent out to me. I had to call 7 times over the space of 6 weeks to get a new router sent out to me due to the poor WIFI connectivity in my apartment. An apartment that has thin plasterboard walls, not concrete walls. And what's more interesting is that the router that is placed no more than 10 meters from my desktop in the next room. Speaking to Talk Talk's customer service advisors is very much similar to how I would imagine it to be if you was to pull all your hair out (apologies to those that are bald - think pins & eyes). It's not so much that their representatives find it difficult to understand the queens language or that they give predefined replies such as "I understand your problem", it's the lies that come from falling out their mouths. Apparently, I have signed up for online billing. However when I called up to find that "I" had signed up for this service, it turns out that they haven't even got an email address for me on their system. Maybe that's because I never actually agreed or applied for this service. What used to happen is they would bill me via our Queens postal service. But all of a sudden it seemed to stop, meaning I didn't receive a bill, meaning they didn't get paid, leaving my broadband service to be cut off. A call to their customer service team - wuhoo, how I love to speak to this company - and it seems as though I'm now signed up to online billing with no email address on file. Try and work that one out. I have completed my minmum 12 months. You might ask why am I still with these buffoons. Unfortunately, until I move properties (which will be this summer) I refuse to pay another connection fee. I will re-joining Sky if they can provide me with the services I require depending on where I move to. So this is a very disgruntled (soon to be no longer) Talk Talk customer signing off. Please don't sign up to these idiots - unless you are an idiot yourself, then you' ll be right at home.http://www.moneysupermarket.com/community/forums/t/kidnapped-by-talk-talk-51087.aspxThu, 29 Mar 2012 16:08:53 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:206793useless talk talk3http://www.moneysupermarket.com/community/forums/t/kidnapped-by-talk-talk-51087.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=206793 Help ! I've been kidnapped by Talk Talk. Out of nowhere, Talk Talk have started billing me, with payments coming out of my account in Feb £3.92 and March £4.75. The only thing is - I don't have any services with them. I've been on the phone to a very unhelpful 'customer service' rep from Talk Talk who said they had 'accidently activated' my account, and would cancel it, but I would have to wait until 11 April and then I have to call them back to claim my money back. I think they've gained access to my bank account via broadband that I used to have from Pipex, however I switched from Pipex broadband to BE unlimited in March 2010. Some way back in the mists of time we had our landline calls charged (I think) to Pipex, but our landline calls were switched back to BT about Dec 2009 for which I have a confirmation letter. I've spoken to BT today who have confirmed that my phone call charges are with them. I'd like to know how Talk Talk can just kidnap me and start inventing charges out of the blue ? I can't access the online billing system to see what the charges are for, as it says (ironically) that I don't have an account. I've spoken to my bank and cancelled the direct debit, but I am concerned they'll start some kind of debt collection process if they've convinced themselves that I'm their customer. I'd welcome any help or advice to get my money back and to make an offical complaint about their behaviour. Many thanks, utt http://www.moneysupermarket.com/community/forums/t/talk-talk-problems-50943.aspxSat, 17 Mar 2012 11:26:40 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:206445Twee1http://www.moneysupermarket.com/community/forums/t/talk-talk-problems-50943.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=206445 I have the misfortune of being a Talk Talk internet customer - actually TT business, after Nildram were taken over by TT - I had been with Nildram for 6 years previous to the takeover 2 1/2 years ago and had nothing but praise for the company. To say that I made a mistake by sticking with them - would be the understatement of the millenium The service has been appalling from day one - I was blatantly lied to about having "inclusive" phone calls in my package - and had an email to prove this - eventually / reluctantly, TT gave me "some" free calls Customer Service has been non-existant - they claim to respond to emails within 24 hours on working days - I am still waiting for a response to an email sent last Tuesday - asking why I was unable to access Webmail.... The actual connection has been appalling - physically unable to "connect" often for hours on end - and when, eventually, I do connect - the speed is a snails pace - I email TT Customer Service and magically, the speed increases - for a few days/weeks..only to resume the slow speed a while after The latest issue is the lack of ability to "log in" to any services (webmail/settings/records etc etc) - in the past, I was told to try using Firefox rather than IE - Which "suprised me" in that TT couldn't even cope with the most common browser..... Today - neither works Does anyone have a fix for TT ? It's a good job that I am not a business - relying on my ISP for anything http://www.moneysupermarket.com/community/forums/t/advice-re-fake-package-offered-to-keep-us-with-tt-48691.aspxMon, 05 Sep 2011 12:40:18 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:200698PurpleSuze3http://www.moneysupermarket.com/community/forums/t/advice-re-fake-package-offered-to-keep-us-with-tt-48691.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=200698 I needed a place to express my frustration and Google led me here… After being a loyal TalkTalk customer (phone and broadband) for nearly 8 years (joined it when twas Tiscali) we decided we might like to try BT as they were offering a slightly better deal. After a numerous calls in June, TalkTalk actually offered us a better deal, so we decided to stay with them after all. We confirmed this with them several times in June AND July, and BT was of course told in June that we didn’t want to move over to them. End of story, or so we thought… Today we find out that TalkTalk had actually cancelled our phone package in June, and we now owe BT 80 quid. A call to BT informed us we needed to check what TalkTalk had done, as it appeared that TalkTalk had been the side who cancelled out phone package in June (and when that happens, calls go by default to the line rental provider, which is BT.) At NO point were we informed that our calls had been cancelled with TalkTalk (even though we had discussed our ‘new package deal’ with them in July). A call to TalkTalk FINALLY revealed, after 40 minutes, that it was an error on their part as they should NOT have cancelled anything. Despite the TalkTalk chap telling us we should now ‘move on’, we explained that we owe BT now and therefore CANNOT ‘move on’ until this has been resolved and we were put back on to the deal that we had confirmed with TalkTalk in June and July. He said we would have to put our phone and broadband package ‘back together’ and this would help matters. He then said it would now cost us £36 a month, which caused us to get quite angry tbh. We WERE on £21 a month before June, and were offered the same package at £19.20 a month by several different TalkTalk reps, during our conversations in June and July, which was the reason we decided to stay with TalkTalk. THIS is where it gets fun… the chap has now said we can’t get that deal here due to our distance from the exchange, and we should NOT have been offered it in the first place! He has now passed our file on to ‘someone higher up’ to investigate, and we will get a call back in the next 5 days. So it seems we were (fraudulently I guess) offered a fake deal to keep us with TalkTalk. Nice… We now await a call in 5 days… I think TalkTalk should be liable to pay the BT bill – anyone any thoughts please? Plus is there any action I can take about the out-and-out fake package I was offered? Thanks for any comments. xx http://www.moneysupermarket.com/community/forums/t/help-please-over-disconnect-charge-47508.aspxThu, 09 Jun 2011 10:32:39 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:197360annfaml3http://www.moneysupermarket.com/community/forums/t/help-please-over-disconnect-charge-47508.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=197360 Hi have just spent another 20 minutes arguing with Talktalk customer services about this, hoping someone will have some ideas. I am moving from Dorset to Devon and wanted to take my phone and broadband package from Talktalk with me. I have been a customer for 8 years and have had a Talk 3 call package with free broadband. Phoned the moving line and asked to move services over to Devon. They said they couldn't offer me free broadband as the exchange down there is BT only. I'd have to pay £15.99 a month, fair enough it's a rural community didn't mind paying that. Then they said that because I would have to have a new phone number that I would have to start a new contract with them. OK so far. Then the bombshell, I could no longer have my Talk 3 package as that finished in 2007. Sounds fair, until they went on to say that they could offer me Talk Essentials. Talk Essentials is only free evening and weekend calls, Talk 3 is anytime free calls. I would be paying not only more for my broadband but also more for my phone calls with less benefits and service! I said no thank you and is that any way to treat a loyal customer and they said goodbye. My phone was disconnected on Sat 4th. Then my final bill pops up online and features a £32.00 contract cancellation fee as my contract apparantely runs until October. Customer services say that they offered me a fair alternative service and that if I had got the next tenant of our old property to take over the service then I could have avoided the fee. My old house is empty and will be for the next month! I totally object to paying this fee as they couldn't provide the service I have been getting at the old property at the new house. Why would I agree to staying with them but paying twice as much for half the service!! They are demanding their contract cancellation fee and I totally disagree with it. Help please http://www.moneysupermarket.com/community/forums/t/talktalk-trying-to-take-money-not-owed-to-them-46687.aspxTue, 22 Mar 2011 09:06:18 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:194714bigmike20vt4http://www.moneysupermarket.com/community/forums/t/talktalk-trying-to-take-money-not-owed-to-them-46687.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=194714 Should I pay and try to get it back, or refuse to pay? I do not want it to affect my credit rating but it appals me that a company has sales people who deliberately miss-sell a product to get a sale and are not obliged to stand by their word. In December last year I was approached by a cold caller to try talktalk, I was happy with Sky however the sales person persuaded me to try talktalk. He promised a superior service, and said i had nothing to lose as it was a risk free trial and if at the end of a free month trial i was not totally happy i could be put back onto my old service, with no loss of service and no fees. p { margin-bottom: 0.08in;  This it turns out was a total fabrication. After having trouble with my connection, I asked to be put back after 2 weeks, however talktalk informed me this was something i had to do & on phoning sky because i was not with BT any more i had to be disconnected and then reconnected. I had no broadband for 2 weeks, and sky had a 30 pounds reconnect fee. To add insult to injury i have received a bill of 19.69 from talktalk, however this is totally opposite to what the cold caller said. I phoned customer services who promised to squash this bill and said i would not hear from them again, only to get a letter warning me that i still had an unpaid bill. I spoke again to customer services who informed me the cancellation of the bill was rejected. Please advise on where to go from here. I would like this matter to be resolved, I find it totally unacceptable that as a company TalkTalk feel it is good practice to have cold callers promising a free no strings trial, with no loss of service if you want to go back to old provider after a trial, and that talktalk will do ALL the leg work for this, when none of it is true. Should I pay the bill or am I right to stand my ground. I would love to be able to get help off their support forum, however I cant as it has never recognised me as a customer when trying to sign up - even when i WAS a customer. Please help...... cheers Mike http://www.moneysupermarket.com/community/forums/t/talk-talk-issues-45541.aspxFri, 17 Dec 2010 10:51:12 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:190898Twee2http://www.moneysupermarket.com/community/forums/t/talk-talk-issues-45541.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=190898 As a long term Nildram customer - when Opal took over my ISP last year - I thought nothing of it Opal offered me an upgrade (LLU) with faster speeds and unlimited usage and a discounted phone line (£20 + vat per month, all in). I was told (still have the email) that my 500 minutes of free phone calls would stay as would my current Nildram email address. I received the free wireless router through the post together with instructions for logging onto my new account myphonenumber@talktalk.business.net - which I do not want people to know my phone number - when I email them I am not a business - I am a private customer - who wants to keep his current email address I then received an email - informing me that my free calls package was going too I have emailed "SALES" as well as "CUSTOMER SUPPORT" but they are not responding What can I do about this ? http://www.moneysupermarket.com/community/forums/t/talk-talk-no-help-from-customer-services-44296.aspxSat, 11 Sep 2010 21:04:16 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:186810noddy11915http://www.moneysupermarket.com/community/forums/t/talk-talk-no-help-from-customer-services-44296.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=186810 I have a friend who moved house in June and was with TalkTalk at the old address, asked them to transfer phone and broadband to new address. New address now has working phone line (activated by BT engineer) which makes and receives phone calls, but no Broadband. TalkTalk, despite numerous letters and phone calls claim that they do not recognise the number and therefore cannot connect broadband, this after sending an activation letter stating the actual landline number !!! BT say the line belongs to TalkTalk, and can't do anything. Result; stalemate and no Broadband. Neither company is billing for the line or calls. BT's only solution is to install a new landline with new phone number and then activate broadband on it. The most ridiculous thing is both BT and TalkTalk are using the phantom landline as a contact number for my friend !!!!! Anybody have any idea how to get this resolved as my friend is desperate for Broadband so he can Skype his 15 year old daughter who is living in New Zealand? http://www.moneysupermarket.com/community/forums/t/advice-needed-please-45118.aspxSat, 13 Nov 2010 18:40:32 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:189481bustersdad2http://www.moneysupermarket.com/community/forums/t/advice-needed-please-45118.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=189481 In a nutshell..... I moved home in June but Talk Talk were unable to supply me with a phone line therefore regretably went back to BT. I then took up the matter with cutomer services and with held the final payment. Between then and now, I have been told on 3 occasions that they have closed my account since moving but infact they havn't, and I'm still being billed for it. I have no fewer than 15 emails over the last 5 months from communications with customer services who have acknowledged my problem. They finally conformed that I owe £65.02 from May and June of this year. I'm now receiving debt collector letters saying I owe £130 +. I'm still being billed for an account that they havn't closed. A phone call to customer services at the beginning of this month revealed my account still active and a further call the back end of last week, the same, and a promise it would be sorted. Today I receive a letter from the solicitors. I don't know where to go next, everytime I talk to customer services it's like communicating with a brick wall. Most of my emails end with the line "our financial team will look into it......" In addition, I am unable to log into the TalkTalk members forum. http://www.moneysupermarket.com/community/forums/t/talktalk-essential-25-month-contract-no-6-month-c-44340.aspxTue, 14 Sep 2010 18:23:25 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:186927Jomom22053http://www.moneysupermarket.com/community/forums/t/talktalk-essential-25-month-contract-no-6-month-c-44340.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=186927Beware anyone who might want to move from Virgin to Talk Talk Their adverts are misleading. Apparently it's all in the small print!! but I took their net advert on face value and I find that they are not prepared to connect me at £29.99 but are charging £70 - they do not give calls for free for 6 months as clearly advertised and finally to add insult - the contract is for 24 months not 18 month. In all, a disgraceful misrepresentation from this company. Oh yes and when transferred to Customer service you get South Africa and when asked to be transferred back to a UK operator you get Carphone Warehouse. I wonder what it must be like working for a company like thsi http://www.moneysupermarket.com/community/forums/t/moving-home-rubbish-customer-service-44820.aspxThu, 21 Oct 2010 09:51:39 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:188540Midget21http://www.moneysupermarket.com/community/forums/t/moving-home-rubbish-customer-service-44820.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=188540 I have been with talktalk for 2 1/2 years - no problems. I recently moved house and because the new house is a new build, a new line had to put in.I rang up and after beeing passed from pillar to post i spoke to a nice chap who arranged the new line.He said that as i was already a TalkTalk customer they would discount the New Line fee to £49.99. I was then told much to my dismay that i would be unable to take my number of 22 years with me,even though i was within the same exchange and only moving up the road! I then asked the adviser to confirm that when the new line at the new house had been connected that my old house line would become dissconnected.I was told that this would not be the case and i would have to ring to cancel the old line. What a bloody palaver. When we moved to the new address,i obviously wanted to carry on logging in to 'my account'. So I rang again to ask that they dissassociate my email address from my old account so that i can set it up on my new number.I was told that the system was down and to ring back but they could help. On ringing back the next day,i was told that i would have to set it up with a new email address.I DON'T WANT A NEW EMAIL ADDRESS JUST FOR 'MY ACCOUNT'. After ages on the phone yet again,I just gave up. To top the lot, i have today received my first bill and have been charged £69.99( instead of the £49.99 quoted to me) for the new line. So i get on the phone yet again. At least 25 minutes later and after having spoken to 3 different people ,I am basically told i couldn't possibly have been told i would be charged less and was made to feel like i was lying. Who the hell is running this company-a bunch of morons from what i can gather. http://www.moneysupermarket.com/community/forums/t/anyone-left-ntl-for-sky-44765.aspxMon, 18 Oct 2010 10:49:20 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:188357mikem301http://www.moneysupermarket.com/community/forums/t/anyone-left-ntl-for-sky-44765.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=188357Moving house so contacted Virgin to transfer phone and broadband. Was told I hav e to change email address that I've had for 18 years. Not a happy bunny. Therefore changing to Sky. Any experience or advice welcomed.http://www.moneysupermarket.com/community/forums/t/talktalk-talk-rubbish-562.aspxFri, 28 Jul 2006 09:41:30 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:1256Lucas65http://www.moneysupermarket.com/community/forums/t/talktalk-talk-rubbish-562.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=1256Hi. I signed up for the TalkTalk deal in May and was told it would go live by the end of June. Then when the confirmation email arrived I was told it would go live by the end of July. Well, we're just about there and I'm still waiting!!!! Has anyone else had to deal with a delay like this? I've got the telephone service but I've not even got the broadband yet and I'm already considering switching!http://www.moneysupermarket.com/community/forums/t/talktalk-like-to-talk-trash-42801.aspxWed, 19 May 2010 21:05:43 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:181628Rick--374http://www.moneysupermarket.com/community/forums/t/talktalk-like-to-talk-trash-42801.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=181628 Hi people, Back in March i had a TT sales rep knock on my door and silly me let him blag my head with TT Trash. Me being normally a hard target for this rubbish let my guard down and allowed him to talk me into getting TT broadband/Phone package. After a couple of weeks or so i got a letter from TT confirming my order and that they will let me know via phone of when im going 'live' and they will send me my free router. 12 weeks later i've heard jack so i thought ah well i'll give them a ring and see whats going on only to find out that they have no record of me or my order so i started to look into this and started to ask various question on how this can be and i have a letter with my order number on it. The person on the other end of the phone was useless and gave me another number to ring so i rang that only to get the same reply and another number so i rang that and this time the person said that im with TT and i told him that im not as im still paying for my 'other ISP' and i have not paid anything to TT.With this infomation the person told me to ring another number so i did and surprise surprise im told they have no details of me or my order. So to cut a long long long story short in the end i had to ring various numbers only to get the same answer and i got told to ring my ISP to see if they had anything on record of me leaving them to which they did and they pointed out that i haven't left them yet as TT where draggin their feet. so its back onto TT with various numbers handed out to me and being moved from one department to another in the end i got to some sales department and the woman asked me for my order number and surprise surprise could not find me on their systems so i explained everything and told her i been on the phone for 3 hours trying to get to the bottom of this so she puts me on hold for a couple of minutes then comes back to me to say she has fount my order... On a system they don't look at...OMFG!!! WTF!!!! 3 Hours of my life wasted on this junk of a ISP I told the lady im not paying for the phonecalls to TT as they have made a mockery of my order only for her to says take it up with your current Phone provider..EH why is this their problem come on i mean TT fobbed me off passed me around and basicly talked TRASH to me for 3Hrs at 5pence per min. If anyone who reads this thinking of joining Talk Talk then good luck Trash Talk would suit them better Anyways how do i get the Phone charges revoked??? please dont say i gotta ring stupid people up at TT again... Rick. http://www.moneysupermarket.com/community/forums/t/talk-talk-worst-customer-service-ever-43482.aspxWed, 14 Jul 2010 22:00:50 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:184097lucylucy10http://www.moneysupermarket.com/community/forums/t/talk-talk-worst-customer-service-ever-43482.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=184097I ordered a new phone line and broadband and it was set up. Two weeks later it had stopped working. Trying to find out why, it seems, is beyond talk talk's abiltiy. Five calls later I am still at a loss as to what happened and feeling only anger and frustration towards this company i was looking forward to getting broadband from. I have been passed from pillar to post, getting no answers from the useless advisors nont one of which has apologies. The frist person told me the account had been cancelled. No idea why. The second person said the account had been not cancelled. The third person said they would put me through to technical services. They put me through to a dead line. I called back only to be told talk talk was now closed for the day. This was just after 6pm on its’ paper work it says the company is open until 8pm every day!! So I call back yet again – all the while wasting my money using my mobile to call their non cheap phone line number – again to be passed to three different departments. Each department I spoke to got me to explained what had happened all over again and no one gave any answers. Finally I spoke to a manager. He was blunt and did not care at all. Again no apology. He said if he was me, he would leave talk talk!!! Feeling exasperated at not being able to find out why the account was cancelled, I asked to get it fixed. But oh no – this would be too much for the customer services centre to help me with – I (yes me!! – the customer) HAD TO CALL ACK MYSELF to a different number IF I WISHED TO TRY TO GIVE THEM MORE MONEY AND TO TRY TO SET UP AN ACCOUTntWITH THEM AGAIN. AFTER MUCH RUDENESS FROM THE MANAGER – CALLED Ash – I was told he could get someone to give me a call. Oh yes. Three days later and I am still waiting. I am so angry and frustrated. I can’t find out if they have charged me anything the only thing i can do now is to let friends, family and anyone else that will listen: don't use talk talk. the only experience i have had of them is rudeness, incompetence, indifference to causing stress to customers, and an unwillingness to proactivley try to sort out problems. http://www.moneysupermarket.com/community/forums/t/tt-exdirectory-never-ending-story-43442.aspxTue, 13 Jul 2010 09:17:47 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:183949fnarrr7http://www.moneysupermarket.com/community/forums/t/tt-exdirectory-never-ending-story-43442.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=183949 Despite several e-mails to TT support via this and another forum my old TT number and personal info is still in the BT Phone Book and online directories. Didn't even want to be in the directory when I was a TT customer and although Emma has responded each time I've queried this still nothing has been done, years after the event. Any chance this could be sorted before yet another hard copy directory comes out? Please? http://www.moneysupermarket.com/community/forums/t/transferring-from-tiscali-to-talktalk-42715.aspxFri, 14 May 2010 09:59:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:181345shatra5http://www.moneysupermarket.com/community/forums/t/transferring-from-tiscali-to-talktalk-42715.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=181345Hi there, I am considering upgrading to talktalk essential so my line rental would be with talktalk. I am currently with BT and they are causing lots of problem one of which is threatening to disconnect my line. I have checked online that my line is still active, however, I cannot make or receive call although there is a dial tone. My question is if while in the process of transferring the line where the line is still active and during this BT decide to disconnect completely will I get billed for a new line. I am desparate to transfer over but am holding back because I don't want to fork out anymore money. http://www.moneysupermarket.com/community/forums/t/worst-customer-service-ever-43472.aspxWed, 14 Jul 2010 16:10:36 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:184056lucylucy1http://www.moneysupermarket.com/community/forums/t/worst-customer-service-ever-43472.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=184056I ordered a new phone line and broadband and it was set up. Two weeks later it had stopped working. Trying to find out why, it seems, is beyond talk talk's abiltiy. Five calls later I am still at a loss as to what happened and feeling only anger and frustration towards this company i was looking forward to getting broadband from. I have been passed from pillar to post, getting no answers from the useless advisors nont one of which has apologies. The frist person told me the account had been cancelled. No idea why. The second person said the account had been not cancelled. The third person said they would put me through to technical services. They put me through to a dead line. I called back only to be told talk talk was now closed for the day. This was just after 6pm on its’ paper work it says the company is open until 8pm every day!! So I call back yet again – all the while wasting my money using my mobile to call their non cheap phone line number – again to be passed to three different departments. Each department I spoke to got me to explained what had happened all over again and no one gave any answers. Finally I spoke to a manager. He was blunt and did not care at all. Again no apology. He said if he was me, he would leave talk talk!!! Feeling exasperated at not being able to find out why the account was cancelled, I asked to get it fixed. But oh no – this would be too much for the customer services centre to help me with – I (yes me!! – the customer) HAD TO CALL ACK MYSELF to a different number IF I WISHED TO TRY TO GIVE THEM MORE MONEY AND TO TRY TO SET UP AN ACCOUTntWITH THEM AGAIN. AFTER MUCH RUDENESS FROM THE MANAGER – CALLED Ash – I was told he could get someone to give me a call. Oh yes. Three days later and I am still waiting. I am so angry and frustrated. I can’t find out if they have charged me anything the only thing i can do now is to let friends, family and anyone else that will listen: don't use talk talk. the only experience i have had of them is rudeness, incompetence, indifference to causing stress to customers, and an unwillingness to proactivley try to sort out problems. http://www.moneysupermarket.com/community/forums/t/talktalk-no-customer-services-43393.aspxThu, 08 Jul 2010 16:25:01 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:183779agrant2http://www.moneysupermarket.com/community/forums/t/talktalk-no-customer-services-43393.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=183779 I have just been reading comments on Customer Service or NO customer service @ Talk Talk. I must agree 100%! I have had a nightmare with TalkTalk!!!! Spent hours on the phone and spoke to few people but noone help. Just to cut a long story short I called Talk Talk to have my DD details changed. They did and a month later we were cut off without a warning> No phone, no internet and when I called Customer Service I was told I did not pay my bill. I was so angry! They did not say anything apart from to pay my bill. I have been paying my bills by DD for TalkTalk bills for years and they did not bother to call me or send me a letter saying that DD did not work. apparently the DD department did not update the systems! They werent sorry and told me to pay the bill in order to get back on line. They did not care I and my husband could not work and wasted hours on the phone to get justice! I am very disapointed with Talk Talk custoemr service and we are looking for a different phone/broadband provider. Not staying with them another year! http://www.moneysupermarket.com/community/forums/t/missold-broadband-by-talktalk-42709.aspxThu, 13 May 2010 14:12:37 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:181309skeffto4http://www.moneysupermarket.com/community/forums/t/missold-broadband-by-talktalk-42709.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=181309Hi I moved over to Talktalk in Feb this year after signing up with a sales rep in a supermarket, who told me I could get a better deal than with my old provider and that I qualified for free broadband in my area. When talking to someone different on the phone a couple of weeks later to arrange my new account, I was told that my monthly charge would be much higher than the sales rep's quote, because I didn't get free broadband in my area. I said that if that's the case, I don't want to move to Talktalk as it would cost much more than with my old provider but the next person I was transferred to said that there had been several cases of people being mis-sold by the 'field' sales reps and that Talktalk would honour my original quote. This seemed OK and I agreed to stay with Talktalk when I was promised they would credit my account by £15 each month so that I paid what I was originally quoted. However, every month since I moved to Talktalk, I've been emailed a bill that still includes the £15 broadband fee. Each month I've had to ring up about it, in order to get the £15 credited back to my bill before it comes out of my bank. In April, I didn't manage to get in touch before the money was taken from my bank so I'm £15 out of pocket. I rang on the 10th May to explain the issue and was told it would be sorted out but it hasn't been and I've been charged £15 for broadband again in my May bill too. I phoned Talktalk today (13th May) and spoke to someone who was very rude and abrupt with me, telling me repeatedly that I had to pay for broadband, despite my explanation of why I didn't have to pay for broadband. I asked to be transferred to someone else since she said she wasn't able to help me but she refused to transfer me, saying that her department was the only one I could talk to and that she was responsible for complaints too. I really hope you can help me as I'm finding it a real strain coping with Talktalk. I suffer from depression and have to psyche myself up for each phone call to them, knowing that they'll try to fob me off and be rude to me. The situation is really getting me down. Is there anything I can do to get this problem resolved? http://www.moneysupermarket.com/community/forums/t/i-am-living-a-real-nightmare-with-talk-talk-41900.aspxTue, 16 Mar 2010 12:31:42 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:178230shama3http://www.moneysupermarket.com/community/forums/t/i-am-living-a-real-nightmare-with-talk-talk-41900.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=83&PostID=178230 I first signed up with them on the 25th and I was told by their customer service that I would be connected on the day the engineer come as I was getting a new phone number! So, at my surprise I got a new phone number but no connection, when I phone them they said it will take up to6 week to get connected, that was one their first lies!! I signed up for a monthly package at £19.90 (Including £6.99 monthly Fast broadband,uk evening& weekd end calls) + (£11.49 for Line rental) + £2.50 something like that for International Booster, so all together my monthly bill should cost me £19.90. So, after signing up, I went away, and the direct debit wastaken from my friend bank account. After a while she said how funny but they overcharging you, and I cannot understand the bills as they were breaking up the bills. I just got back from abroad, and I saw my online bills, this Month they are charging me £42.00 I went mad and so upset so I phoned them up , I cannot believe what they said, they said I was charged for Broadband £15.00, and from the beginning I was paying it but bills were broke up, now we are making it one bills( Total £42.00). I am about to send them a Complaint recorded letter!!!!As they breached their agreement which was £19.90 form the very beginning!! I want the right person to get the letter, to whom should I write please?? I am so weary, it has been going on for months and I did not know until my return back home!!! Please any help would be more than welcome? Thanks