http://www.moneysupermarket.com/community/forums/sky-81.aspxenCommunityServer 2.1 (Build: 0.0)http://www.moneysupermarket.com/community/forums/t/awesomely-bad-service-from-sky-21631.aspxThu, 08 May 2008 23:50:03 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:94177Kammelryder19http://www.moneysupermarket.com/community/forums/t/awesomely-bad-service-from-sky-21631.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=94177 DON'T SIGN UP WITH SKY. I was on Virgin broadband and getting a regular 2.2mb connection speed. I signed up to Sky all inclusive deal phone/tv/broadband and regretted every step. The Dish was installed after 2 missed apointments without apology or explanation. We were without a land phone for a week on the change over from BT to Skytalk, again without any real explanation or apology. The icing was the broadband though. The router arrived weeks after we were supposed to be 'live' on Sky broadband, I asked if the tech's could just provide the user name and password as I was more than willing and capable of configuring my 'old' adsl modem to sky's settings but was told it was 'illegal' to do this. Since when? So we waited and payed for a service that we were unable to use. When the router did arrive (a netgear) it all connected wonderfully and I thought the woes were at an end, no such luck. first it would randomly drop the connection so I went through the, painfully, tedious customer service centre and jumped through their scripted hoops like a good dumb dog should but to no good effect or resolution but did get moved up to a T3 technician who was Irish and so we at least spoke the same language. In addition when it did connect the speed was agonizingly slow (384k), eventually my computer, the wiring and BT were all diagnosed as being the culprits even after BT had come out to look at the exchange and my household wiring. I stumbled across a forum that showed you how to 'crack' the netgear router and get it to divulge your user name and password (this info is hardwired into the router just so you can't find out the info and use your own router/modem). I promptly zapped the info into my speedtouch adsl modem and guess what my connection speed went up to 7.2mb!! When I contacted the T3 technician, by this time we are on first name terms, (we are talking HOURS to get to this stage), and explained what I had done, and asked what Sky were going to do now I had conclusively proved that it was their shoddy router that had caused all of my problems. Do you know what his reply was? don't make waves, if Sky found out they would cancel my contract and sue me for the remainder of the contract term fees, to always connect my Sky router when contacting customer support as they can tell if it's not being used, and BTW he uses a BT Voyager at his home even though he's on Skybroadband. Wonderful It cost a fortune to use their 'support' lines to find out nothing, to be insulted by ignorant people in a call centre who don't care, to be hung up on by the same people when I point out the script has already been completed many times to no effect, but a few minutes on a friends computer with google found a solution that has worked consistently for the last 10 months. That means my contract is up, and I'm looking for a new provider but if anyone wants the crack for their router I'll post it. Meanwhile, anyone recommend a good broadband service :) kammelryder. http://www.moneysupermarket.com/community/forums/t/download-007mbs-latency-1396ms-sky-unlimited-49909.aspxThu, 15 Dec 2011 16:25:44 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:203719Lyrix0http://www.moneysupermarket.com/community/forums/t/download-007mbs-latency-1396ms-sky-unlimited-49909.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=203719Yes, that's a legitimate speed that I get on a regular basis at the moment. Here's an image of my speedtest.net account including a fair few results... http://i43.tinypic.com/k3sjg7.jpg My situation: I'm a student, sharing a house with 3 other people. We've been in this contract since just before September, and from the start we've had some issues. The girl whose name it is in, doesn't spend a lot of time in the house due to health issues, but Sky seem to be okay with speaking to other people, such as my other housemate whose name is on the joint account, so that's not a problem. I believe they've ran through the typical diagnostics with my housemates two or three times, each time it gets better for a short while and then goes back to yo-yo speed. They've said it looks like a "problem with the line"... But I'm going to ring them myself soon when I have time, enough relying on girls!!! :D With regards to what could be slowing it down client-side, we only stream music/some movies (low quality - not 'those' kind either... much...), and I personally do a small amount of gaming, which all end up being ruined by terrible lag spikes and such. I'm just wondering, considering the severely terrible speeds we're getting, what our rights are in terms of cancellation with immediate effect? I feel they're not providing anywhere near the service they should be, and they don't seem to want to listen to us when we tell them we've already done the diagnostics - they just want us to do it again, and get off the phone. What can we doooooooooo?http://www.moneysupermarket.com/community/forums/t/given-sky-a-months-notice-at-last-49531.aspxSat, 12 Nov 2011 18:58:42 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:202856Mickrory2http://www.moneysupermarket.com/community/forums/t/given-sky-a-months-notice-at-last-49531.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=202856My broadband speed has been awful for several months and getting worse, calls to SKY have resulted in them blaming my 4 year old PC for my slow running problems Last week I went out and upgraded my PC Tower unit to 4GB RAM and 1 TB of storage. The broadband speed is marginally better but still awful so I have bitten the bullet sacked them off and ordered Virgin Media. It has to be better than SKY. I can't believe I've put up with SKY's shoddy service for so long. Never again.http://www.moneysupermarket.com/community/forums/t/sky-nightmere-continues-best-stay-away-48902.aspxThu, 22 Sep 2011 13:36:25 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:201344khawaib3http://www.moneysupermarket.com/community/forums/t/sky-nightmere-continues-best-stay-away-48902.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=201344I had such a horibble exprience with Sky that made me go to O2 in the end and finaly I thought it is over, well guess what NO, it continues. I logged into my online banking to check if Sky has refunded me as it was promissed to me on phone by Sky Support. So here is what they charged me with. SKY DIGITAL INTERN LIVINGSTON GB - 25.00 SKY DIGITAL INTERN LIVINGSTON GB - 10.00 SKY SUBSCRIPTION 08702 404040 GB - 17.31 SKY SUBSCRIPTION 08702 404040 GB - 17.31 SKY SUBSCRIPTION CD 2780 - 17.31 So I have been charged 86.93 for a service which I did not recieve for even 1 second and seems they keep taking money out of my bank account while their support promissed me a full refund. Sky is full of crap. Time to call support again and that is gona cost me too. http://www.moneysupermarket.com/community/forums/t/sky-broadband-equipment-and-mandatory-levels-of-s-48773.aspxTue, 13 Sep 2011 14:38:59 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:200955lianse1http://www.moneysupermarket.com/community/forums/t/sky-broadband-equipment-and-mandatory-levels-of-s-48773.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=200955 I have a query regarding sky and the routers that they supply. In 2006 it became mandatory that all wifi equipment should support WPA2 security. I recently signed up to a new contract with sky, after my old one ran out and they talked me in to staying with them,and they sent me out a router to replace the one i had been using for the last 5-6 years. The old router I had supported WPA2 and super g wireless speeds of 108mbps. The one they have replaced it with is old. It is running old firmware from 2005-2006, does not support WPA2 and only has speeds of up to 54mbps. I have contacted then to say that I am not happy with the replacement router they have sent out because it does not support the up to date WPA2 security and is of slower speed. They said upgrade the firmware and it will support WPA2. It took me several weeks and several phone calls and emails and they finally sent me out a disc with the firmware upgrade on it. Only this did not work and the router still does not support WPA2. I contacted them again to tell them this and their response was more of a 'tough luck' response, saying that the router we have is what they send out as standard and if we want the latest security we have to pay for a new wireless N router which they apparently released 2 weeks ago. Is this allowed? I mean if WPA2 was made mandatory in 2006, should they not provide me with the right equipment to support this and not something old and slow? Should the replacement equipment not be of equivalent security level and speed to what I had before from them? Also they said although I signed up to a new contract I am not a new customer and so they do not have to send out the new equipment that they would with a new customer who took out the same contract, even though the reason we stayed was because they said they would send out new equipment too. Is this correct or should we be treated as any new customer taking out a new contract? http://www.moneysupermarket.com/community/forums/t/really-disappointed-with-sky-service-paid-and-suf-48172.aspxSun, 31 Jul 2011 00:28:47 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:199321khawaib7http://www.moneysupermarket.com/community/forums/t/really-disappointed-with-sky-service-paid-and-suf-48172.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=199321 I moved into a new property and ordered sky broadband and landline package on 7th July. A BT line already existed at property so I was told I will have everything activated on 22nd. I installed router and phone on 22 and tested but there was no service so I decided to wait and kept testing for 2 days. Contacted Sky Support on 25 July and 27 (Which cost me by the way) and was told an Sky technical will contact me. Today its 31st and no body has bothered to contact or even update. I have recieved letters and emails from SKy telling me that I will be charged for the service that I have not received. Just thought to share my sky experience in the forums where I read negative reviews and still decided to give it a try. Next Step: Cancel and try 02 may be. http://www.moneysupermarket.com/community/forums/t/sky-broadband-problems-aaarrgh-46880.aspxFri, 08 Apr 2011 22:20:34 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:195405Welshdresser1http://www.moneysupermarket.com/community/forums/t/sky-broadband-problems-aaarrgh-46880.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=195405 I recently swapped to sky from BT for my phone & broadband service and have regretted this ever since. My broadband works OK during the day, but in the evening it goes very slow or I loose connection completely. My PC says i'm connected and the signal strength is excellent but the service is just gone. I'm a total technophobe and have no idea how to change channels or filters as suggested in some forums, I guess I need to start learning fast about such things if i'm not going to go nuts with frustration. I have agreed to a 12 month contract with sky, but can they really hold me to this if their service is so crappy. I never had any problems with my BT service so how can one provider be fine and another so awful, surely they use all the same equipment and cabling?? Any helpful comments or suggestions gladly received. http://www.moneysupermarket.com/community/forums/t/horrific-sky-broadband-speed-41485.aspxMon, 22 Feb 2010 19:20:34 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:176742LHector11http://www.moneysupermarket.com/community/forums/t/horrific-sky-broadband-speed-41485.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=176742 We got any tech boffins here? I'm in a new build development site, I have Sky Broadband at the maximum level and yet despite the fact that my setup is no different from the average user and my building should have up to date cabling, Sky claim I can only manage UP TO 2MB?!!? WHAT?!! I live in Portsmouth, I'm not even what more than 1.5 miles away from the main Exchange in Portsmouth and yet I get a worse speed here than I do living in a rural town. I can't believe Sky even think of charging money for speed this bad. Do we have any tech boffins that know how to reset routers or tinker with internet options lalala to get my speed up to what it should be, such as at least up to 5-6MB? http://www.moneysupermarket.com/community/forums/t/sky-marks-amp-spencer-voucher-offer-2008-23771.aspxMon, 11 Aug 2008 18:01:55 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:102606grumpyoldwoman8http://www.moneysupermarket.com/community/forums/t/sky-marks-amp-spencer-voucher-offer-2008-23771.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=102606 I signed up for Sky TV and Broadband via a link sent to me from a friend. We were both supposed to get £50 M&S vouchers if we signed up before May 2008. My Sky was installed on May 28th. I have now chased for the vouchers 4 times both by email and phone and only been told that due to demand they are still processing them. I have now spoken to Consumer Direct who have advised me to put in writing (apparently email isn't considered to be writing in court !!) and to give them 7 days to respond then take them to court if necessary. Has anyone else had this problem recently? I see from a blog that this was a problem last year but there haven't been any postings since. I'm now in the process of writing to Sky but would like to know that I'm not alone with this. Do Sky think that they can fob me off? if so they're sadly mistaken. http://www.moneysupermarket.com/community/forums/t/use-existing-tv-box-45081.aspxThu, 11 Nov 2010 00:17:59 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:189363Dr Strangelove1http://www.moneysupermarket.com/community/forums/t/use-existing-tv-box-45081.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=189363Hi, I have had a contract with BT (broadband+phone+TV) and I was using a TV Box Hitachi HDR163. Now, I moved apartment and I'd like to pass to sky for the same kind of package (broadband+phone+TV). I was wandering if I can use the same TV Box or I need to buy the one from Sky (£49 + £30setup). Does somebody knows? Thank you!http://www.moneysupermarket.com/community/forums/t/thinking-of-leavin-talktalk-for-sky-43396.aspxFri, 09 Jul 2010 00:12:50 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:183790MarkD19905http://www.moneysupermarket.com/community/forums/t/thinking-of-leavin-talktalk-for-sky-43396.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=183790 Hi all, I have been with TalkTalk since 2007, after leaving BT due to over charging each month. I have found the TalkTalk service very good, only had a few technical glitches in the last 3 years, but nothing major. Now for a few months now TalkTalk has slowed down way too much, internet seems to be more slower, download speeds is pathetically slow (max 230 KB per second) and meant to be having atleast upto 8 MB. So now because me and mum have been thinking of getting Sky+ TV (we are on Freeview at the moment), and have found a bundle advertised on TV and on the net about Sky+, Broadband and TV for only £19 a month. Sounds like a good offer, but I want opinions from people that have been with Sky with the package mentioned above. Also at the moment, I have got 40GB bandwidth, which I do prefer, due to the ammount of browsing and downloading I do. Thanks to everyone in advance. Mark. http://www.moneysupermarket.com/community/forums/t/what-do-i-actually-need-for-my-sons-x-box-via-sky-41657.aspxMon, 01 Mar 2010 23:33:04 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:177366junglebreath8http://www.moneysupermarket.com/community/forums/t/what-do-i-actually-need-for-my-sons-x-box-via-sky-41657.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=177366 Hi there, I have all my TV/internet and phone with SKY. I have purchased an X BOX 360 for my son and now find I have to buy some "add-ons" by way of connecting to the internet to play games with his friends. A router and a membership which togethjer cost about a hundred pounds more. Apart from NOT being told any of this when I bought it,....... What do I ACTUALLY need? I already have a wireless router with SKY which works perfectly well with my laptop. I am not very 'tecky' and have only really learned the phrasology above from my son. Thanks in advance for your assistance and guidance. JG http://www.moneysupermarket.com/community/forums/t/sky-upgradepackage-change-new-12month-contract-le-40534.aspxTue, 05 Jan 2010 12:29:31 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:172853paul_a_uk3http://www.moneysupermarket.com/community/forums/t/sky-upgradepackage-change-new-12month-contract-le-40534.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=172853 I have just changed from Sky everyday to unlimited (due to my father in-law using Iplayer). Sky stated its a new 12 MONTH contract how is this as it is ONLY a package change NOT a new package ?? Is this legal ? http://www.moneysupermarket.com/community/forums/t/sky-broadbandtvphone-package-37118.aspxWed, 29 Jul 2009 16:54:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:158200immacule1http://www.moneysupermarket.com/community/forums/t/sky-broadbandtvphone-package-37118.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=158200 My daughter ordered the above package with Sky for which she received written confirmation. However, nobody noticed that the landline part of the package had had been stuck in the system since Dec. 08. She had closed her Virgin account, (again confirmed) but it was never closed down and she kept receiving bills and letters re payment. Over a period of time she has phoned Sky and was put on hold on her mobile for 40 mins having been passed from pillar to post. She tried again and by the time she had gone through the whole proceedure of buck passing she was told the office was about to close. She has come round twice to my house because she obviously can't use her landline and the final straw came last night when she was told that the best thing to do would be to cancell her package and resubmit it to Sky Talk but that it would take 90 days! Otherwise to go with BT. Hence I am writing this as she can't contain her frustration anymore. http://www.moneysupermarket.com/community/forums/t/why-i-will-not-go-with-sky-37283.aspxTue, 04 Aug 2009 09:20:55 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:158856supersonic3http://www.moneysupermarket.com/community/forums/t/why-i-will-not-go-with-sky-37283.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=158856 I am in procees of considering changing my ISP, I have looked at a number of options Sky being one of them. At moment with my present ISP I get 3.5 Mb download speed. But when I looked at the impressive Sky package, I checked with them what the maximum dload speed I would obtain. Theirs came back at ONLY 0.5Mb, how could that be? Either they are being very conservative and honest about their service or they have got it wrong. Certainly that will not persuade me to go with them. Just makes the whole situation even more confusing. http://www.moneysupermarket.com/community/forums/t/sky-bt-non-ending-postcodes-problems-35616.aspxWed, 03 Jun 2009 09:41:10 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:152507Isabelle0http://www.moneysupermarket.com/community/forums/t/sky-bt-non-ending-postcodes-problems-35616.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=152507 Hi am trying to get sky package including TV, broadband and phone but this cannot be activated due to wrong postcode somewhere. problem is BT insists my postcode is right abd that SKY should call BT wholesale to get mistakes corrected and sky says they cannot do just that!!!! am spending hours calling either or and get no feedback. Has anyone encountered the same problem? how did it get solved? thanks Izzy http://www.moneysupermarket.com/community/forums/t/sky-broadband-advice-needed-35455.aspxThu, 28 May 2009 11:20:41 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:151980Calavera4http://www.moneysupermarket.com/community/forums/t/sky-broadband-advice-needed-35455.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=151980 I'm moving into a new house on monday with a few of my friends and we've just had Sky+ installed yesterday. I'd really like broadband as well but we're running into problems. Theres an inactive phoneline in the house but sky allowed us to pay an extra £25 to overlook that for the TV installation. But i'm guessing that for broadband we'll need to get that activated. Now, can sky activate that line and then provide us with the sky talk line rental plus broadband? Or do I have to get BT to activate the line? If I need to involve BT am I going to need to sign a contract to stay with them for a few months or will they activate the line and then allow me to switch to sky? Finally, I noticed this on BT's site: "Unlimited Weekend Plan. For new and existing residential customers making at least one chargeable call a month with BT. Only £11.25 a month line rental with Direct Debit and paper-free billing. No minimum term, unless you order a new phone line or switch your phone line to BT from another provider, where a 12 month minimum term applies to line rental." Since theres already an inactive phone line in the house, does that mean I dont need to order a new line and therefore qualify for this option? Thanks in advance for any help. http://www.moneysupermarket.com/community/forums/t/looking-at-tvbroadband-and-phone-package-that-can-34698.aspxWed, 06 May 2009 11:45:20 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:148822Julia T2http://www.moneysupermarket.com/community/forums/t/looking-at-tvbroadband-and-phone-package-that-can-34698.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=148822 I currently have sky multiroom package and my Broadband and landline with BT. I have two lines in the house so have separate BT Broadband accounts for each. I am looking to change this and get a sky, phone and broadband package, but would I be able to do this with both telephone numbers? Would I still need to get a separate broadband set up for the other telephone number? http://www.moneysupermarket.com/community/forums/t/leaving-virgin-for-skyneed-advice-32425.aspxTue, 03 Mar 2009 20:23:47 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:140901IT_halfwit4http://www.moneysupermarket.com/community/forums/t/leaving-virgin-for-skyneed-advice-32425.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=140901I have just signed up for the sky broadband, tv, calls package but on leaving virgin they mentioned about the fiberoptic lines vs phone line and how that will affect my internet connects. I have a friend that is always complaining about their BT line, but now I think about it - they also have SKY! am I mad to do this? I have had no trouble with Virgin and the packages are the same price - I just want to try the SKY+ faclility and get some better channels, but if it eve MAY affect my internet I won't move. any advice on whether the phone line/BT line option will be an issue- would be great. thankshttp://www.moneysupermarket.com/community/forums/t/llu-tag-on-telephone-line-by-sky-broad-band-3942.aspxThu, 29 Mar 2007 14:35:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:16289R MESTHA5http://www.moneysupermarket.com/community/forums/t/llu-tag-on-telephone-line-by-sky-broad-band-3942.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=16289On 15th of January i have ordered for sky tV, Sky broad band & sky talk on line. later came to know that , as i was staying in flat i need to call spectrum uk (Sky business partner) and order sky TV. I called up spectrum uk, they told me to cancel my online order then with with them.i cancelled sky tv, sky bradbad and sky talk before installation , then i called up again spectrum uk to book sky tv. and i got sky TV within a week time. later i called sky boradband to order for sky broadband, someone said that it will take minimum one month, because first time i have booked and cancelled imidiately. so , i called after a month , 21st of february, at that time some one told me that there is LLU tag on my telephone line, we will sort it out and we will call you after 5 working days. No one called after 5 working days, then i called up again sky and answer from other customer service man is, there is LLU tag and you need to call B.T and ask them to take tag. I called B.t , at that time B.t said that tag is from sky braodband, they have to order BT to remove it. again i called up sky , at that time someone said that we will contact you after 5 working days, but no one turned back. after several call, from one of customer service man i got a telephone number of sky provisional dept to remove tag, i called them on 20th march, one man told me that it will take 5 working days, we will call you back . But no one called me back. Now today 29th march 07 i called to same number , one lady told me that sky sent order to bt to remove tag, but it is regected and now again we have to order. Now this time lady told me that it will take 15 working days. Is there any sence in that??. can you please help me , i am fed up with this sky customer service. http://www.moneysupermarket.com/community/forums/t/anybody-heard-of-a-transition-engineer-to-be-paid-31820.aspxTue, 17 Feb 2009 15:00:20 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:138950Alidfc1http://www.moneysupermarket.com/community/forums/t/anybody-heard-of-a-transition-engineer-to-be-paid-31820.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=138950 In Manchester and am trying to get my Sky fixed as have swapped over from BT. The BT engineer told me I need sky to send over a fujitsu transition engineer to the exchange. He said sky don't want to pay for them as they cost £200 an hour. Guy had already spent 3 hours trying to get it working. Rang sky told them what engineer had said and they had never heard of a transition engineer. In fact they hung up so wondered if anybody else had heard of one. Thanks Ali http://www.moneysupermarket.com/community/forums/t/sky-broadband-30747.aspxTue, 27 Jan 2009 11:50:36 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:135527ThePenguin6http://www.moneysupermarket.com/community/forums/t/sky-broadband-30747.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=135527 I have been with Sky for TV and Broadband since June 20th 2008, my Broadband package is supposed to be 16Mb, but I have been getting 3.3Mb since the first day, a 5th what i'm supposed to be receiving. I understand that ADSL can be affected in so many ways and I have been embroiled in a war with BT about the phoneline as they claim nothing can be done about the speed of my Broadband, and when I talk to Sky, they always point me towards BT and blame the phoneline. I have had enough now and i'm going to go over to Virgin for my Broadband service but I need help with what to do about cancelling my Broadband contract with Sky. After speaking to my father about this, he said as I have been receiving a 5th of my speed I should ask for the bills I have paid to be deducted so I only pay for a 5th of the Broadband bill. But to me this seems extreme. I would like to know whether I will be made to buy out the remainder of my contract or whether I should phone and demand that I am allowed to end with Sky ASAP and changeover to Virgin. Thank you http://www.moneysupermarket.com/community/forums/t/bt-broadband-is-killing-me-27173.aspxWed, 29 Oct 2008 21:30:50 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:117451Famicomuser1http://www.moneysupermarket.com/community/forums/t/bt-broadband-is-killing-me-27173.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=117451 Hi there, My BT phone bill is usually around the 45-55 mark every month, this includes the 25 a month for broadband option 3, very little on calls as i use my mobile most. However, this month I got a bill for 113.86. The breakdown goes thus, 30 on calling plans? 63.80 on broadband services (which I thought I was paying) only 58 pence of this is on calls. I dont understand at all. BT told me it was a quarterly broadband charge in advance, but they were most unhelpfull as when I asked what I'm paying 50 quid a month for he got confused. Has anyone had this bill, because I've been on this plan for well over a year and never had this bill before! Who should I speak to? This is keeping me up at night as I'm a student and money is really tight! Thanks for any help at all. http://www.moneysupermarket.com/community/forums/t/sky-refuse-to-supply-mac-code-21487.aspxSun, 04 May 2008 17:15:33 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:93628hellfire6http://www.moneysupermarket.com/community/forums/t/sky-refuse-to-supply-mac-code-21487.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=93628I recently cancelled my Sky TV package which meant I also had to lose my Sky Broadband service. I had to give them a months notice. Two weeks before the date the cancellation took effect I phoned Sky for a MAC code but they refused to give me one claiming that, because I had cancelled the service their system would not allow it. Needless to say this was not explained when I cancelled the TV package. I now face being without Broadband for a considerable time while the tag is removed. The Sky representative I spoke to could not care less....lousy customer service.http://www.moneysupermarket.com/community/forums/t/broadband-1635-not-available-18907.aspxFri, 07 Mar 2008 22:24:59 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:82714Webflinger2http://www.moneysupermarket.com/community/forums/t/broadband-1635-not-available-18907.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=82714 I left sky in the summer (tv package) due to house renovations and re-joined 3 months later on the 3 for £26 deal. Unfortunately my PC was still in storage so paid £21 as I had no use at that time for Broadband. I recently called them to add the Broadband but was told the exchange in my area was full and that the Broadband would be £17 per month! I'm now with Tiscali and have found them fantastic. Anyone else had the same problem?