http://www.moneysupermarket.com/community/forums/sky-broadband-81.aspxenCommunityServer 2.1 (Debug Build: 0.5)http://www.moneysupermarket.com/community/forums/t/awesomely-bad-service-from-sky-21631.aspxThu, 08 May 2008 23:50:03 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:94177Kammelryder8http://www.moneysupermarket.com/community/forums/t/awesomely-bad-service-from-sky-21631.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=94177 DON'T SIGN UP WITH SKY. I was on Virgin broadband and getting a regular 2.2mb connection speed. I signed up to Sky all inclusive deal phone/tv/broadband and regretted every step. The Dish was installed after 2 missed apointments without apology or explanation. We were without a land phone for a week on the change over from BT to Skytalk, again without any real explanation or apology. The icing was the broadband though. The router arrived weeks after we were supposed to be 'live' on Sky broadband, I asked if the tech's could just provide the user name and password as I was more than willing and capable of configuring my 'old' adsl modem to sky's settings but was told it was 'illegal' to do this. Since when? So we waited and payed for a service that we were unable to use. When the router did arrive (a netgear) it all connected wonderfully and I thought the woes were at an end, no such luck. first it would randomly drop the connection so I went through the, painfully, tedious customer service centre and jumped through their scripted hoops like a good dumb dog should but to no good effect or resolution but did get moved up to a T3 technician who was Irish and so we at least spoke the same language. In addition when it did connect the speed was agonizingly slow (384k), eventually my computer, the wiring and BT were all diagnosed as being the culprits even after BT had come out to look at the exchange and my household wiring. I stumbled across a forum that showed you how to 'crack' the netgear router and get it to divulge your user name and password (this info is hardwired into the router just so you can't find out the info and use your own router/modem). I promptly zapped the info into my speedtouch adsl modem and guess what my connection speed went up to 7.2mb!! When I contacted the T3 technician, by this time we are on first name terms, (we are talking HOURS to get to this stage), and explained what I had done, and asked what Sky were going to do now I had conclusively proved that it was their shoddy router that had caused all of my problems. Do you know what his reply was? don't make waves, if Sky found out they would cancel my contract and sue me for the remainder of the contract term fees, to always connect my Sky router when contacting customer support as they can tell if it's not being used, and BTW he uses a BT Voyager at his home even though he's on Skybroadband. Wonderful It cost a fortune to use their 'support' lines to find out nothing, to be insulted by ignorant people in a call centre who don't care, to be hung up on by the same people when I point out the script has already been completed many times to no effect, but a few minutes on a friends computer with google found a solution that has worked consistently for the last 10 months. That means my contract is up, and I'm looking for a new provider but if anyone wants the crack for their router I'll post it. Meanwhile, anyone recommend a good broadband service :) kammelryder. http://www.moneysupermarket.com/community/forums/t/sky-broadbandtvphone-package-37118.aspxWed, 29 Jul 2009 16:54:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:158200immacule1http://www.moneysupermarket.com/community/forums/t/sky-broadbandtvphone-package-37118.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=158200 My daughter ordered the above package with Sky for which she received written confirmation. However, nobody noticed that the landline part of the package had had been stuck in the system since Dec. 08. She had closed her Virgin account, (again confirmed) but it was never closed down and she kept receiving bills and letters re payment. Over a period of time she has phoned Sky and was put on hold on her mobile for 40 mins having been passed from pillar to post. She tried again and by the time she had gone through the whole proceedure of buck passing she was told the office was about to close. She has come round twice to my house because she obviously can't use her landline and the final straw came last night when she was told that the best thing to do would be to cancell her package and resubmit it to Sky Talk but that it would take 90 days! Otherwise to go with BT. Hence I am writing this as she can't contain her frustration anymore. http://www.moneysupermarket.com/community/forums/t/why-i-will-not-go-with-sky-37283.aspxTue, 04 Aug 2009 09:20:55 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:158856supersonic3http://www.moneysupermarket.com/community/forums/t/why-i-will-not-go-with-sky-37283.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=158856 I am in procees of considering changing my ISP, I have looked at a number of options Sky being one of them. At moment with my present ISP I get 3.5 Mb download speed. But when I looked at the impressive Sky package, I checked with them what the maximum dload speed I would obtain. Theirs came back at ONLY 0.5Mb, how could that be? Either they are being very conservative and honest about their service or they have got it wrong. Certainly that will not persuade me to go with them. Just makes the whole situation even more confusing. http://www.moneysupermarket.com/community/forums/t/sky-bt-non-ending-postcodes-problems-35616.aspxWed, 03 Jun 2009 09:41:10 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:152507Isabelle0http://www.moneysupermarket.com/community/forums/t/sky-bt-non-ending-postcodes-problems-35616.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=152507 Hi am trying to get sky package including TV, broadband and phone but this cannot be activated due to wrong postcode somewhere. problem is BT insists my postcode is right abd that SKY should call BT wholesale to get mistakes corrected and sky says they cannot do just that!!!! am spending hours calling either or and get no feedback. Has anyone encountered the same problem? how did it get solved? thanks Izzy http://www.moneysupermarket.com/community/forums/t/sky-broadband-advice-needed-35455.aspxThu, 28 May 2009 11:20:41 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:151980Calavera4http://www.moneysupermarket.com/community/forums/t/sky-broadband-advice-needed-35455.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=151980 I'm moving into a new house on monday with a few of my friends and we've just had Sky+ installed yesterday. I'd really like broadband as well but we're running into problems. Theres an inactive phoneline in the house but sky allowed us to pay an extra £25 to overlook that for the TV installation. But i'm guessing that for broadband we'll need to get that activated. Now, can sky activate that line and then provide us with the sky talk line rental plus broadband? Or do I have to get BT to activate the line? If I need to involve BT am I going to need to sign a contract to stay with them for a few months or will they activate the line and then allow me to switch to sky? Finally, I noticed this on BT's site: "Unlimited Weekend Plan. For new and existing residential customers making at least one chargeable call a month with BT. Only £11.25 a month line rental with Direct Debit and paper-free billing. No minimum term, unless you order a new phone line or switch your phone line to BT from another provider, where a 12 month minimum term applies to line rental." Since theres already an inactive phone line in the house, does that mean I dont need to order a new line and therefore qualify for this option? Thanks in advance for any help. http://www.moneysupermarket.com/community/forums/t/looking-at-tvbroadband-and-phone-package-that-can-34698.aspxWed, 06 May 2009 11:45:20 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:148822Julia T2http://www.moneysupermarket.com/community/forums/t/looking-at-tvbroadband-and-phone-package-that-can-34698.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=148822 I currently have sky multiroom package and my Broadband and landline with BT. I have two lines in the house so have separate BT Broadband accounts for each. I am looking to change this and get a sky, phone and broadband package, but would I be able to do this with both telephone numbers? Would I still need to get a separate broadband set up for the other telephone number? http://www.moneysupermarket.com/community/forums/t/leaving-virgin-for-skyneed-advice-32425.aspxTue, 03 Mar 2009 20:23:47 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:140901IT_halfwit4http://www.moneysupermarket.com/community/forums/t/leaving-virgin-for-skyneed-advice-32425.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=140901I have just signed up for the sky broadband, tv, calls package but on leaving virgin they mentioned about the fiberoptic lines vs phone line and how that will affect my internet connects. I have a friend that is always complaining about their BT line, but now I think about it - they also have SKY! am I mad to do this? I have had no trouble with Virgin and the packages are the same price - I just want to try the SKY+ faclility and get some better channels, but if it eve MAY affect my internet I won't move. any advice on whether the phone line/BT line option will be an issue- would be great. thankshttp://www.moneysupermarket.com/community/forums/t/sky-marks-amp-spencer-voucher-offer-2008-23771.aspxMon, 11 Aug 2008 18:01:55 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:102606grumpyoldwoman6http://www.moneysupermarket.com/community/forums/t/sky-marks-amp-spencer-voucher-offer-2008-23771.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=102606 I signed up for Sky TV and Broadband via a link sent to me from a friend. We were both supposed to get £50 M&S vouchers if we signed up before May 2008. My Sky was installed on May 28th. I have now chased for the vouchers 4 times both by email and phone and only been told that due to demand they are still processing them. I have now spoken to Consumer Direct who have advised me to put in writing (apparently email isn't considered to be writing in court !!) and to give them 7 days to respond then take them to court if necessary. Has anyone else had this problem recently? I see from a blog that this was a problem last year but there haven't been any postings since. I'm now in the process of writing to Sky but would like to know that I'm not alone with this. Do Sky think that they can fob me off? if so they're sadly mistaken. http://www.moneysupermarket.com/community/forums/t/llu-tag-on-telephone-line-by-sky-broad-band-3942.aspxThu, 29 Mar 2007 14:35:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:16289R MESTHA5http://www.moneysupermarket.com/community/forums/t/llu-tag-on-telephone-line-by-sky-broad-band-3942.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=16289On 15th of January i have ordered for sky tV, Sky broad band & sky talk on line. later came to know that , as i was staying in flat i need to call spectrum uk (Sky business partner) and order sky TV. I called up spectrum uk, they told me to cancel my online order then with with them.i cancelled sky tv, sky bradbad and sky talk before installation , then i called up again spectrum uk to book sky tv. and i got sky TV within a week time. later i called sky boradband to order for sky broadband, someone said that it will take minimum one month, because first time i have booked and cancelled imidiately. so , i called after a month , 21st of february, at that time some one told me that there is LLU tag on my telephone line, we will sort it out and we will call you after 5 working days. No one called after 5 working days, then i called up again sky and answer from other customer service man is, there is LLU tag and you need to call B.T and ask them to take tag. I called B.t , at that time B.t said that tag is from sky braodband, they have to order BT to remove it. again i called up sky , at that time someone said that we will contact you after 5 working days, but no one turned back. after several call, from one of customer service man i got a telephone number of sky provisional dept to remove tag, i called them on 20th march, one man told me that it will take 5 working days, we will call you back . But no one called me back. Now today 29th march 07 i called to same number , one lady told me that sky sent order to bt to remove tag, but it is regected and now again we have to order. Now this time lady told me that it will take 15 working days. Is there any sence in that??. can you please help me , i am fed up with this sky customer service. http://www.moneysupermarket.com/community/forums/t/anybody-heard-of-a-transition-engineer-to-be-paid-31820.aspxTue, 17 Feb 2009 15:00:20 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:138950Alidfc1http://www.moneysupermarket.com/community/forums/t/anybody-heard-of-a-transition-engineer-to-be-paid-31820.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=138950 In Manchester and am trying to get my Sky fixed as have swapped over from BT. The BT engineer told me I need sky to send over a fujitsu transition engineer to the exchange. He said sky don't want to pay for them as they cost £200 an hour. Guy had already spent 3 hours trying to get it working. Rang sky told them what engineer had said and they had never heard of a transition engineer. In fact they hung up so wondered if anybody else had heard of one. Thanks Ali http://www.moneysupermarket.com/community/forums/t/sky-broadband-30747.aspxTue, 27 Jan 2009 11:50:36 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:135527ThePenguin6http://www.moneysupermarket.com/community/forums/t/sky-broadband-30747.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=135527 I have been with Sky for TV and Broadband since June 20th 2008, my Broadband package is supposed to be 16Mb, but I have been getting 3.3Mb since the first day, a 5th what i'm supposed to be receiving. I understand that ADSL can be affected in so many ways and I have been embroiled in a war with BT about the phoneline as they claim nothing can be done about the speed of my Broadband, and when I talk to Sky, they always point me towards BT and blame the phoneline. I have had enough now and i'm going to go over to Virgin for my Broadband service but I need help with what to do about cancelling my Broadband contract with Sky. After speaking to my father about this, he said as I have been receiving a 5th of my speed I should ask for the bills I have paid to be deducted so I only pay for a 5th of the Broadband bill. But to me this seems extreme. I would like to know whether I will be made to buy out the remainder of my contract or whether I should phone and demand that I am allowed to end with Sky ASAP and changeover to Virgin. Thank you http://www.moneysupermarket.com/community/forums/t/bt-broadband-is-killing-me-27173.aspxWed, 29 Oct 2008 21:30:50 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:117451Famicomuser1http://www.moneysupermarket.com/community/forums/t/bt-broadband-is-killing-me-27173.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=117451 Hi there, My BT phone bill is usually around the 45-55 mark every month, this includes the 25 a month for broadband option 3, very little on calls as i use my mobile most. However, this month I got a bill for 113.86. The breakdown goes thus, 30 on calling plans? 63.80 on broadband services (which I thought I was paying) only 58 pence of this is on calls. I dont understand at all. BT told me it was a quarterly broadband charge in advance, but they were most unhelpfull as when I asked what I'm paying 50 quid a month for he got confused. Has anyone had this bill, because I've been on this plan for well over a year and never had this bill before! Who should I speak to? This is keeping me up at night as I'm a student and money is really tight! Thanks for any help at all. http://www.moneysupermarket.com/community/forums/t/sky-refuse-to-supply-mac-code-21487.aspxSun, 04 May 2008 17:15:33 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:93628hellfire6http://www.moneysupermarket.com/community/forums/t/sky-refuse-to-supply-mac-code-21487.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=93628I recently cancelled my Sky TV package which meant I also had to lose my Sky Broadband service. I had to give them a months notice. Two weeks before the date the cancellation took effect I phoned Sky for a MAC code but they refused to give me one claiming that, because I had cancelled the service their system would not allow it. Needless to say this was not explained when I cancelled the TV package. I now face being without Broadband for a considerable time while the tag is removed. The Sky representative I spoke to could not care less....lousy customer service.http://www.moneysupermarket.com/community/forums/t/broadband-1635-not-available-18907.aspxFri, 07 Mar 2008 22:24:59 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:82714Webflinger2http://www.moneysupermarket.com/community/forums/t/broadband-1635-not-available-18907.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=82714 I left sky in the summer (tv package) due to house renovations and re-joined 3 months later on the 3 for £26 deal. Unfortunately my PC was still in storage so paid £21 as I had no use at that time for Broadband. I recently called them to add the Broadband but was told the exchange in my area was full and that the Broadband would be £17 per month! I'm now with Tiscali and have found them fantastic. Anyone else had the same problem? http://www.moneysupermarket.com/community/forums/t/sky-broadband-23834.aspxTue, 12 Aug 2008 18:06:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:102751harrysgranny11http://www.moneysupermarket.com/community/forums/t/sky-broadband-23834.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=102751Don't know where you got your info about sky broadband, cos when my 12 month contract ends in October I'm off......... possibly to talk talk or back to ever faithful bt. Never had so many problems logging onto my e mail account as I've had with them. Been with Ntl, no problems, and if there was one was fixed no bother by a phone call. moved to the countryside and went with virgin, not too bad, back to ever dependable bt (altho the priciest) never a problem, changed to sky last October, never again, nothing but problems. In the countryside you don't get the cheap deal you can be offered in Glasgow for example. Out here we're limited to a bt line so pay them each month as well as a basic package to sky and then we also took their phone package. Not really value for money out in the sticks, cos they justify why you can't have the £26 package out here, and we're not really that far from the exchange. Anyway wouldn't recommend them to anyone after our experience. Sometimes takes me 20-30 mins just to get into my sky e mails, what's the justification for that? Seems the weather causes them problems, well it never causes bt those kind of problems. Mind you it's the same when my husband wants to watch Celtic on his Setanta thru sky, depends on the weather, com on!!!!!!!!!!! Anyway had to have my say for what it's worth. http://www.moneysupermarket.com/community/forums/t/sky-broadband-downgraded-now-its-faster-22461.aspxSat, 14 Jun 2008 07:56:50 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:98095Slick4http://www.moneysupermarket.com/community/forums/t/sky-broadband-downgraded-now-its-faster-22461.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=98095 I signed upto sky broadband last year and went for their mid range package at £5 a month as I was keen on the download speed of upto 8mb. The speed has always been really slow and I never thought much of it since joining. I started to check my speed with speedtest.net and was only getting 150kbps downland and upload. Then I thought why am I paying a fiver a month for speeds which should be upto 8mb when I am not getting anything close to this! I called up sky to downgrade and the sky representative said he will make the changes and is also updating my router's firmware online and my package will be the "free" one by the weekend. I don't really need a max download limit so this was fine for me. Now I have noticed that the speed is considerably faster, 1500 kbps download and 350 kbps upload!! I do not know much about networks and routers, has the firmware upgrade got anything to do with this? Can I go back to sky and complain that I have had a very poor broadband service since joining and paying £5 a month has got me knowhere when I could have stayed on the free package so get the same broadband speeds? Any advice appreciated, this has got me really annoyed, but altleast my broadband is faster now and meets my needs! http://www.moneysupermarket.com/community/forums/t/sky-issues-23785.aspxMon, 11 Aug 2008 21:11:04 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:102636barclp1http://www.moneysupermarket.com/community/forums/t/sky-issues-23785.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=102636 For those people with Sky Issues: I have all my services with Sky (TV, Broadband, Phone and Line Rental) and I am getting what I think to be a very good service. I did, however, at one time have a torrid time with my broadband in as much as having a problem in trying to switch from 'Max' down to 'Mid', they had 'capped' me at 4.5mg (which falls into the 'Mid' range of up to 8mg) when I was paying £10pr mth for 'Max' (up to 16mg), they said I was in a 12mth contract and could do nothing until that had expired. After numerous occassions of ringing their Tech Support guys and writing letters of complaint, to which I never got a reply, I decided to Email James Murdoch james.murdoch AT bskyb.com and vent my feelings, within two days I received an email from a Public Relations lady who said if the problem wasn't resolved in 5 days then I should email her back and inform her, a day later I received a call from Tech Support advising I was now on the 'Mid' package and would be charged accordingly.......the morale to this tale is .....If you get nowhere try emailing the BOSS.....you never know!!. http://www.moneysupermarket.com/community/forums/t/sky-broadband-the-biggest-con-ever-23753.aspxMon, 11 Aug 2008 12:42:09 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:102555glw19540http://www.moneysupermarket.com/community/forums/t/sky-broadband-the-biggest-con-ever-23753.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=102555 I was with Sky Broadband since they introduce it. I used to pay £10 per month for the 16mb Max. Always had problems because the telephone exchange (according to Sky) didn't support such speed, but they never did anything to rectify the issue. Last autumn, new issues with the connection started. Every evening, normally between 18/18.30 till approx 22/22.30 every so often the connection will drop for few minutes and then reactivated. Sky Broadband support, blamed the telephone line, then they blamed my phone wiring then something else. Sky support dropped to 12mb the speed to see if the issue will persist, but was fine for few weeks then back to the same problem. Fed of the hours spent on the (very expensive) phone calls to Sky Support and hours without connection, I changed my subscription to 8mb Midi for £5.00 and the problem seemed almost rectified. In May 2008 another problem arised. Sky did an update of the router and that blow up. On the phone with Sky support again for several hours (very costy calls) and a new reuter promised but didn't know when. Then some guy from support suggested to buy another router and try to see if I could connect, money wasted, Sky Broadband works only with Sky own router. Then Sky had some system issues so no one knew why the router wasn't sent. Then after more costy phone calls to support was told that: because my router warranty had expired, takes longer to prepare and dispatch another router. Why the warranty expired on the first place it's a mistery, and why should expired if you can access only with Sky own router? Another guy from Sky support suggested to use a dial-up connection, with Sky Talk(I was a suscriber to that as well) is cheap. Please don't listen to them, few and I mean few hours dial-up connection (not even 3 hrs) cost me over £45.00. After 16 days I manage to receive a new router and was able again to connect to a broadband service for which I was paying a subscription. Phone calls to Sky Broadband support (with Sky Talk that supposed to be cheaper) cost me almost £20.00, each call was for a minimun of 1hr & 30/40 mins with incompetent people. I told Sky "off", still battling for a refund, and that's since May/June. I subscribe to o2 Broadband, my connection is over 16mb speed and the only time I had to contact support (free call) was to rectify an issue created by Sky Broadband support team. Please remember, no one gives you anything for free, and also "cheap is not chearfull". Basically you end up paying more. http://www.moneysupermarket.com/community/forums/t/sky-broadband-so-far-so-good-21516.aspxMon, 05 May 2008 17:38:44 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:93707freebird2http://www.moneysupermarket.com/community/forums/t/sky-broadband-so-far-so-good-21516.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=93707 i have just switched from BT to Sky... and I have to say that it has gone better than I anticipated. I should mention that I had no problems with BT at all - the decision was purely price. I placed my order on 23rd April (2008) and received a letter saying the estimated date for activation would be 2nd May.. and it was activated on 2nd May. I couldn't connect at first using the ethernet cable connected to the router, so I checked my "network connections" and noticed it was disabled, so after enabling it I was able to connect without any problems. I have a few laptops for the kids in the house so I then had to get the wireless connection to work. The sky router is defaulted to WPA-PSK encryption and comes with a little card that tells you the key. The problem I had is that my ASUS laptops are 4-5 years old and I had been using WEP encryption to connect to the BT router.... and the laptop uses an ASUS tool which would not give me an option to set WPA-PSK encryption on the laptops. Before I tried to sort out this security problem I first tried to prove I could get a wireless connection, so I logged onto the sky router and selected the "disable security" option, and I was reassured to find that I was able to connect wirelessly to the internet. Then I needed to put security back on. From reading various forum postings I could see that Sky seemed to be referring customers to manufacturers for any wireless connectivity issues, so I took the easy option and logged onto the Sky router and changed the security option on the router from WPA-PSK to what I had used with BT, i.e. WEP... and thankfully the wireless connection with WEP security works fine for the laptops. http://www.moneysupermarket.com/community/forums/t/problem-with-sky-broadband-12241.aspxWed, 03 Oct 2007 12:51:13 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:53939ROSEBUD12344http://www.moneysupermarket.com/community/forums/t/problem-with-sky-broadband-12241.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=53939 I CHANGED FROM AOL TO SKY AT FIRST WAS OK BUT THEN POOR CONNECTION, POT LUCK WEATHER IT WORKED OR NOT ,ON LINE HELP IS NO GOOD AND IS JUST AN MACHINE SERVICE SO YOU DONT GET ANY REAL ANSWERS,AS I WAS WITH SKY PHONE AS WELL WHEN YOU PHONE THEY KEEP YOU ON THE LINE AS LONG AS POSSIBLE , GETTING YOU TO DO THIS THAT AND OTHER TO YOUR COMPUTER 20 MIN HAS PASSED ON PHONE AT A HIGH RATE, THEN THEY SAY ITS THERE FAULT ,THE AMOUNT OF MONEY I SENT ON THE PHONE CALL COST ME MORE THAN WHAT IT WOULD HAVE BEEN IF I HAD STAYED WITH AOL, SO NOW WAITING TO CHANGE BACK, AND MAY BE I CAN GO ON LINE WHEN I CHOOSE , AND NOT CHARGED FOR THERE PROBLEMS NEVER NEVER AGAIN, DONT DO IT ROSE http://www.moneysupermarket.com/community/forums/t/the-worst-service-i-have-ever-experienced-5270.aspxTue, 08 May 2007 12:15:00 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:22630mironduplessis1http://www.moneysupermarket.com/community/forums/t/the-worst-service-i-have-ever-experienced-5270.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=22630 Hi, Little history: I was unhappy with my previous bad TV service and combined broadband ( not NTL/Virgin) I thought I would pay the extra money and join sky tv and the broadband in the middle of march this year. I know this is a broadband forum but what the hell. Sky Issues: - Engineer turns up not aware of my special heights requirement after being charged for a special heights team to arrive, he then charges me £100.00 to do the job, sky then charge me the orginal £60.00 so ive paid twice for the job. The sky accounts dept say they will get the £100 reimbursed hasnt happened yet. - Quite a few of the movie channels display no signal received while the majority of the channels receive good signal, sky informs that they do not have an available engineer to sort out the issue on a saturday until possible november, but then state that if you try and phone each week on maybe a wednesday they may have a weekend slot available. Otherwise I have to take a day off during the week and waste my annual leave. Obviously im paying for a movie package and being charged for the service that im not receiving. Why not just put a flag up on the system saying next available saturday assign to client. (We are not in the bloody stone age) - Plus the number is not toll free so I end up having to pay for all the hours on the phone trying to get one person to sort of the problems and then nothing being done. Broadband - Broadband was ordered middle of march, was given an activation date of +- two weeks away. Then told after two weeks they had a problem with my mac number the day after I ordered , failed to inform me and that it will take another two weeks. - Wait another two weeks, and every now and again phone up to confirm everything is on track , told that everything is fine, there is a note on the line saying there is a delay but this is normal and everything should be up and running when expected. On the day I call up and ask when it is going to be live, im then informed that there is a problem and that it is a fault and sky was supposed to follow up on the fault two weeks before to resubmit and that it will take another 10 working days. - Receive letter saying activation should be taking place on 3rd May. Phone up on the 4th may ask why the service is not working. Get a retarded response from the order department that "It can take up to another 3 working days for the network to come down the line" ?????? what the hell its not like oil coming in from siberia and takes a while to get here. - Phone up on monday and ask if the line should be working , get a response saying that yes the installation is complete and that it should be working, they put me through to faults. BTW. I am able to connect both wirelessly and wired to the router , receive an IP address from the SKY/Netgear router, and I can connect and login to the router through the web interface. Im sure we can all agree that this would rule out my laptop wireless card not working, plus I use it at work everyday. Recommended steps from technician to solve problem; 1) Login to router over wireless/wired and connect to web interface of sky / netgear device - Done 2) Change the wireless key ????? What is the point the key is working fine I am ASSOCIATED and AUTHENTICATED 3) Phone the maker of the wireless card in the laptop and ask them for the network key???? - Never heard anything so dumb 4) Told to plug into wired port ???? Im already logged into the router what more can I do *** When I click on test status I keep getting an error 100 , and the system status says the ADSL is connected, negotiating but has no ip address*** They still tell me to phone Dell. Not once do they ask what the system status is or if I can click on the test button. 5) Keep on telling me to phone wireless card manufacturer Time 37 Minutes *** Ask to speak to supervisor *** Argue Argue Argue, eventually agree to find a supervisor *** Ten minutes later, supervisor comes on the line *** Explain that the wireless card is working , I can get to the management page, say that there is an error number after doing the test from the management page, tell them that the error is with the adsl not negotiating properly or something, Ask if this is clear. *** Supervisor then says yes she understands and the problem in not with the wireless card. 6) Supervisor then suggests I phone Dell and ask them for a key for my wireless card?????? *** My head explodes , all the time they say well your not listening, bla bla bla read off the script, Think they only got page 1 of 5 and have to repeat the same page. *** Call gets cut off convientiently *** I phone up the cancellations deptartment and cancel my broadband order. Mac Code should take 40 hours to be generated. *** Got the best service from the cancellations department- Thank you John (The Cancellations guy) in Summary, 3/4 quarter working tv, no working broadband, just under two months paying almost double from the better service I had before I joined sky. http://www.moneysupermarket.com/community/forums/t/sky-broadband-mac-code-issues-8805.aspxWed, 25 Jul 2007 17:18:32 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:37953AngryMark3http://www.moneysupermarket.com/community/forums/t/sky-broadband-mac-code-issues-8805.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=37953 I have just started a Sky package including Broadband and they wanted the MAC code, so I supplied them with one from Tiscali, they then said the MAC code was invalid so I gave them it again, after leaving it a couple of weeks I had heard nothing about a connection date, so today I phoned them and they said that I have a pre active cancel on my account. The agent then told me the MAC code shouldnt have been used twice and it had been an error on their part. Now I have been told that it could take up to 3 months for them to connect me, is anyone else experiencing the same problems. Can anybody give me a Sky complaints telephone number as I only have there address? http://www.moneysupermarket.com/community/forums/t/problems-changing-to-mid-12107.aspxMon, 01 Oct 2007 13:59:06 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:53331Kel831http://www.moneysupermarket.com/community/forums/t/problems-changing-to-mid-12107.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=53331 Hi all, First of all I must say that Sky Broadband has been excellent- turned on when they said it would, sent out a router promptly and great connection speeds. The problem comes when trying to swap down to the Mid service from Broadband Connect. When I signed up a year ago, the Mid (£5 per month) wasn't available in my area, so I agreed to go onto Connect (£17 a month) until they switched on the Mid. I've been checking their website periodically, and found a few months ago that my postcode is in a Mid area. Great! I rang them up, they said they'd swap me over. Months later, no joy, still paying £12 per month too much! So I've rang them again today, been told that yes it's on, no that representative can't swap me over but I will be hearing from them within the week to get me onto the cheaper package. I've heard that before. So I'm just wondering if anyone's had the same problem with them? Like I said, everything else has been great. Kel http://www.moneysupermarket.com/community/forums/t/sky-bb-wireless-router-15737.aspxSun, 30 Dec 2007 22:15:04 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:69388UkPilot6http://www.moneysupermarket.com/community/forums/t/sky-bb-wireless-router-15737.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=69388 Hi All, First post having just joined! We recently switched from AOL after many years trouble free to Sky as did the all-in-one (TV/Phone/BB) package. Along with it came the wireless router. We have two laptops in the house (Toshiba & Dell), both have built in WiFi and never had any problems connecting the AOL wireless router (Netgear) and as I travel a lot I take my laptop everywhere - again no problems connecting. The problem we have is that we cannot get on the internet with Sky via WiFi, if we connect to the router via the yellow Ethernet cable then no problem. If we try to go wireless then forget it! We have phoned Sky Customer Services several times and never get anywhere, usual story of getting put through to India and then all they seem to read through a preset list which usally ends with them blaming the laptops. I explained that they both worked before and work with other WiFi systems perfectly, they then tried to sell me a Sky WiFi card!!! So two questions.... 1) Anyone else had this issue and how did they solve it? 2) Can my old Netgear router be reconfigured to work with Sky BB? Thanks in advance! Julian. http://www.moneysupermarket.com/community/forums/t/does-sky-bb-support-vpn-2201.aspxTue, 09 Jan 2007 16:48:05 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:6848mursol10http://www.moneysupermarket.com/community/forums/t/does-sky-bb-support-vpn-2201.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=81&PostID=6848Hello, folks! Been considering switch from AOL to SKY. Having read the woeful experiences in this forum, I'm having second thoughts. AOL doesn't support VPN because they use dynamic IP addresses. If SKY also use dynamic IP addresses, I don't think I'll bother with a switch to SKY. Can anyone help? Thanks mursol