http://www.moneysupermarket.com/community/forums/mobile-phones-69.aspxPlease read our <a href="/community/forums/t/moneysupermarketcom-user-community-standards-15449.aspx ">Community Standards</a>.enCommunityServer 2.1 (Debug Build: 0.5)http://www.moneysupermarket.com/community/forums/t/broken-terms-and-conditions-39929.aspxWed, 25 Nov 2009 20:14:31 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169754haydn823http://www.moneysupermarket.com/community/forums/t/broken-terms-and-conditions-39929.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=169754Hi All, I took out a contract with Orange in May, and it has been a great service. One evening I had a missed call from an 0800 number so I checked online, and it was some marketing company selling Orange Broadband. Most people had said they had numerous missed calls from this company and they could hear laughing in the background. I hate sales calls, and don't want sales calls so I called Orange Customer Service (as per their terms and conditions) to opt out of the marketing. The lady I spoke to got me out of all the marketing and I thought that would be it. A week later I get more sales calls. I answered one, and it was this Orange Broadband sales company. I listened to the call, said I had a contract with O2 for my broadband and wasn't interested. I phoned Orange to complain about receiving these calls when I clearly opted out. The guy I spoke to was useless and didn't understand my complaint so I called the next day and spoke to a guy who seemed to understand my frustrations, and said he would get back to me after speaking to their legal team. Still waiting for a call back.. 5 days and waiting. Orange have broken their terms and conditions (19.4 on their website) and I want out of my contract. I spoke to a manager today, and apparently they will not let me out of my contract without me paying over £500 to buy myself out. Am I well within my rights to get out of my contract because they have broken the terms and conditions? Any help with this is really appreciated. Orange have been awful in dealing with my complaint, and I feel like I am at a stalemate with them. Do I go to Ofcom? Thanks.http://www.moneysupermarket.com/community/forums/t/joint-mobile-phone-deals-39920.aspxWed, 25 Nov 2009 15:05:38 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169694timbagrimba1http://www.moneysupermarket.com/community/forums/t/joint-mobile-phone-deals-39920.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=169694 Hi My wife and I both have mobile phone contracts with Orange that are up for renewal in a few weeks&#39; time. I would like to try and get a better deal by switching both of us at the same time - what&#39;s the best way for me to get a decent deal for two people? Do mobile phone networks do these kind of deals? How can I get the cheapest deal if not? We both use about 500 mins a month and have 500 free texts at present. Thanks Tim http://www.moneysupermarket.com/community/forums/t/o2-open-and-iphone-39576.aspxTue, 10 Nov 2009 16:22:55 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168304richbk2http://www.moneysupermarket.com/community/forums/t/o2-open-and-iphone-39576.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168304 Through my place of work I can obtain an O2 Open code which entitles me to a discount on O2 tarrifs. I called the O2 helpline prior to taking out contracts on 2 32g 3GS iphones to ask whether the code could be applied to those tarrifs. I was told they wouldn&#39;t be able to do it in the shop but if I called back to O2 after taking out the contract, they would do it. Now, having taken out the contracts in September, I&#39;m being told that the discounts don&#39;t apply as they are 3GS phones and the only people entitled to discounts on the 3GS tarrifs are O2 employees. I have said I want therefore to return the phones and get a refund as I took out the contracts based on a misrepresentation but have been told that I have had them too long. Anyone got any similar experiences or can give me some advice as to where I stand re refunds etc? http://www.moneysupermarket.com/community/forums/t/t-mobile-sim-card-rejected-amp-their-charges-urge-39838.aspxSat, 21 Nov 2009 15:03:01 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169290ABAN48031http://www.moneysupermarket.com/community/forums/t/t-mobile-sim-card-rejected-amp-their-charges-urge-39838.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=169290Hi Can some please assist me with this matter. I currently have a business account with t- mobile since for nearly 3 years. On Friday 20/11/09 while the phone was on the phone suddenly switched off. I checked the phone and put it on again. So I put my pin number as usual, it did not accept, then I put the PUK code and the message states to put a new pin, which I did, and the suddenly I got an error message telling me &ldquo;SIM CARD REJECTED&rdquo; I tried to put the simcard on another phone it keep saying the something. I called the customer service and they told me that I have to pay &pound;10 to get a replacement. I keep telling them this is not a fault of mine but it is the simcard why should have to pay &pound;10.00, is not like that I lost the simcard or anything. I went to the &lsquo;3&rsquo; Mobile stores and to replace the simcard is only less that &pound;5.00, I went to &lsquo;O2&rsquo; and it is Free to replace simcard if you are O2 customer. Can someone please advise me what to do... I am already Paying a monthly payment... so why should I pay &pound;10.00 when the fault is not nothing to do with me... Thank you http://www.moneysupermarket.com/community/forums/t/no-signal-on-o2-i-want-to-cancel-39792.aspxThu, 19 Nov 2009 12:43:43 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169103gmb_angel3http://www.moneysupermarket.com/community/forums/t/no-signal-on-o2-i-want-to-cancel-39792.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=169103 i have a new 3GS iphone 2 months old but since first day i did not have signal at work in central london. i call o2 done everything technicaly but still no signal. now i wanted to cancel the contract but ask to pay remaining 22 months . i don`t want to cancel but i really don`t have signal so i can not use it. can i sue O2 for not keeping up to their advert "strong signal in central london"? thanks. http://www.moneysupermarket.com/community/forums/t/vodafone-returns-policy-39791.aspxThu, 19 Nov 2009 12:22:59 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:169102jonboyuk2http://www.moneysupermarket.com/community/forums/t/vodafone-returns-policy-39791.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=169102I bought a phone in store yesterday in Bristol and it's faulty. They told me yesterday that the phone I bought was new and it was the only one they had in stock until December. So I'm going to return it but they won't give refunds on faulty hardware. But what if they can't provide me with an immediate replacement?? Also what if they can and it goes wrong again? How many times can they keep replacing before I can have a refund? Cheers!http://www.moneysupermarket.com/community/forums/t/phones4u-help-and-advice-needed-please-38598.aspxMon, 28 Sep 2009 20:17:59 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:164402ruthie6712http://www.moneysupermarket.com/community/forums/t/phones4u-help-and-advice-needed-please-38598.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=164402 I have been without my handset from Phones4U for 4.5 months now! I had owned it for about 2 months and the speaker was getting worse and worse. I took it back to the shop and they sent it for repair quoting 7-10 days. After a month - I did chase it but didnt get anywhere! - I was told it was back at the shop. It was, but it was no better! It was sent back again, that was the last I saw of it. During the intervening months I was offered a replacement handset as mine seemed to have disappeared (following two emails and multiple phone calls - the emails were ignored!) - the first time I was offered this I was told 7-10 days. It didnt arrive so I rang up, only to find that they didnt have any handsets and had found this out 10 mins after putting down the phone to me - they should have rung back and offered me an alternative but they didnt. The young lady who dealt with me said that due to the inconvenience she would fast track the handset (which she located in the warehouse and assured me existed) and get it to me within 24-48 hours - the alternatives they were offering were all much older handsets ie 18 months old and not an Android phone which is what I am paying for within my contract. When it didnt arrive I duly rang up and was told that it hadnt been sent. The complaint was progressed to senior management where it was looked into - I stated that since they couldnt send me a handset I would like to be bought out of the contract (as advised by trading standards) - they refused this and said they would send me another handset. I refused this offer and said I would seek legal advice. However, between saying that and seeking advice I received an email saying that my phone would be coming back to the shop from the repair centre. Off I went to the shop to see the guys there (who have been really helpful) - they couldnt find it and rang to find out what was going on - it was then discovered that my phone had been destroyed! The email was sent by mistake. I had yet another conversation during which I reluctantly agreed that I would accept a new handset - again I was promised 7-10 days and clarified that this was days and not working days! I stated that this was their last chance and if I didnt receive the handset I would expect them to cancel the contract immediately. Saturday I should have received the handset - but I didnt! I rang them and went through the tale again, I was told it had been sent but that they could not give me tracking details - no help there. Rang them again this morning and was told that the handset had not been dispatched! The call operator said he could have one to me in 3-5 days - I said that I wouldnt accept that as I would just be making the same phonecall in 5 days time as he couldnt assure me that he physically had stock of the phone. Am now waiting for a callback from a senior manager - the call operator said that since I had a trading standards reference number the matter was now being considered serious! So - do I pay the &pound;90 that a solicitor wants to charge me to talk about the matter for 30 mins, do I go through the small claims court (about &pound;30 as I remember) or does anyone have any better suggestion? thanks! http://www.moneysupermarket.com/community/forums/t/orange-contract-no-cooling-off-period-help-39315.aspxThu, 29 Oct 2009 21:44:42 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167222nickr3http://www.moneysupermarket.com/community/forums/t/orange-contract-no-cooling-off-period-help-39315.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167222 All, I have problem. Can somebody offer some advice ? I got a new contract with orange on saturday for &pound;10 a month for 36 months. I was under the impression that by common law that traders must provide a 10 day cooling off period for telecommunications. Now here is the problem: I am very happy with the price,contract period and handset but since starting the contract I have discovered that the signal at and around my place of work is absolutely none and is also not good where I live. In the contract it does state that there is no 14 day money back guarantee. My question is surely this is an unforeseen cicumstance . I am entitled to a cancellation of my contract and does the law of 10 day cooling off period still apply if I have signed a piece of paper saying there is no 14 day money back ?? Urgent help and info would be much appriciated as I&#39;m going back to orange shop on Saturday which will be 7 days from purchase. Regards Nick http://www.moneysupermarket.com/community/forums/t/mobile-phone-payg-low-useage-39736.aspxMon, 16 Nov 2009 20:35:45 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168852Molly17112http://www.moneysupermarket.com/community/forums/t/mobile-phone-payg-low-useage-39736.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168852I&#39;m looking to get my daughter a payg mobile for Xmas, can anyone suggest the best network, her usage will be very low and she may not need to top up every monthhttp://www.moneysupermarket.com/community/forums/t/vodafone-increased-the-length-of-my-contract-with-39726.aspxMon, 16 Nov 2009 14:38:41 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168811ChandlerBing3http://www.moneysupermarket.com/community/forums/t/vodafone-increased-the-length-of-my-contract-with-39726.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168811 I was on a 12 month contract, I argued for hours to get it and they gave me one eventually. Now the 12 months should be up but they are telling me I have another 6months left as if I was on an 18 month contract. At no point did I say I would accept an 18 month contract. I dont really know what to do in this situation http://www.moneysupermarket.com/community/forums/t/problem-with-02-bill-and-lowell-39686.aspxSat, 14 Nov 2009 10:32:07 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168674jointara2http://www.moneysupermarket.com/community/forums/t/problem-with-02-bill-and-lowell-39686.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168674 Hi I have a problem with these people. I have received a letter from them asking me to pay &pound;105.09 as an outstanding balance for an "o2" bill from a contract that I had back in 11/03/2006. I went in o2 and checked with them and they are saying that I do realy owe them the money but why no one has ever contacted me since 2006. I am still with o2 on contract and I am paying by DD so how come the didnt colect the money!?!?!? Can someone help me with advice what to do please? Thank you in advance http://www.moneysupermarket.com/community/forums/t/carphone-warehouse-chequeback-dispute-39691.aspxSat, 14 Nov 2009 16:45:13 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168696SunilP1http://www.moneysupermarket.com/community/forums/t/carphone-warehouse-chequeback-dispute-39691.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168696 Hi, I was wondering if anybody can point me in the right direction on this. I upgraded my existing Carphone Warehouse (using O2 network) contract in Aug 2008 to the following deal: 18 months contract for &pound;45 line rental, with 1200 minutes, 500 text, unlimted l/line bolt on, Sony Ericsson C902, with &pound;600 cheque back split into 3 six monthly payments. It sounded good, as this worked out for the line rental costing &pound;11.66 over the 18 months - after the chequebacks were paid Now Carphone Warehouse have said that the chequeback is not valid (as I received a handset). They said it would be chequeback or handset. I have escalated this, but aside from speaking to unhelpful advisors, and incoherent IVRS, have come to no resolution. I have even requested for the orginal call to be played back, to which the CPW have said they do not have a copy of. The 2nd call to them apparantly has me agreeing to the deal but ending the conversation before the advisor finished the upgrade. They later claimed that he was new to the company and should have clarified the deal. A call back to me would have also cleared up any confusion. I have written a deadlock letter to them (and sent via email), only for them to now say that they are willing to offer a &pound;200 credit to my account as a gesture of goodwill. I find this unacceptable and a cop-out from the CPW. In my opinion, they should have clarifed the upgrade deal, and if I ended the call, should have call back before upgrading me. Should I accept this or keeping pursuing my right to the &pound;600 cheque-back? So far I have felt very let down by the CPW and would never recommend the company to anybody I know. I just wished I had followed my instinct in disconnecting in Aug 2008 and not being seduced by fake this offer of &pound;600 cheque-back. I would love to either receive &pound;600 cheque-back - as orignally agreed, or terminate my contract with them with cheque-backs paid up to today&#39;s. Is there anything I can do? Thanks in advance, Sunil http://www.moneysupermarket.com/community/forums/t/mobile-phone-for-work-39599.aspxWed, 11 Nov 2009 13:24:29 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168408EmilyK1http://www.moneysupermarket.com/community/forums/t/mobile-phone-for-work-39599.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168408 I am starting a new job and need a mobile phone to recive and send calls. My employeers will pay for my calls so I need a phone that will send me a bill for my calls so I can bill them. I don&#39;t really want to pay a contract and want the cheepest option for the actual phone. Call cost is not an issue but I don&#39;t really want to pay anything else if possible. I would use pay as you go but need a bill to show my employeers. Any suggestions? http://www.moneysupermarket.com/community/forums/t/can-i-buy-out-my-contract-39609.aspxWed, 11 Nov 2009 19:06:41 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168438cabbage head1http://www.moneysupermarket.com/community/forums/t/can-i-buy-out-my-contract-39609.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168438 Hi, I have a contract with orange and I want to get an iphone.... however my current phone is not for renewal untill next november. (&pound;25pm contract) Is there any way I can pay the rest of my contract to orange and take out a new one to get an iphone. I asked them in the orange shop but i just got told i need to wait untill next november before I can have an iphone, or buy a payasyougo one which was about &pound;450. http://www.moneysupermarket.com/community/forums/t/mobile-charges-39570.aspxTue, 10 Nov 2009 12:32:11 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168257sonny222http://www.moneysupermarket.com/community/forums/t/mobile-charges-39570.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168257 I have to phone Ireland quite frequently from my mobile, what network do you recommend? I am looking for the cheapest which also offers cheap calls/texts within the UK, do you recommend - pay as you go or contract and which supplier is best for my needs? Grateful for advise, presently with Asda pay as you go, it appears to be expensive for calls abroad and offers bad reception within the UK. http://www.moneysupermarket.com/community/forums/t/mobiles-abroad-39572.aspxTue, 10 Nov 2009 13:15:02 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168268calbushbaby3http://www.moneysupermarket.com/community/forums/t/mobiles-abroad-39572.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168268 Hi my son is about to do a ski season in the alpes (France) has anyone got advice on the cheapest way to stay in touch . His contract has just run out and so we are free to go to any company. He would be texting mainly . thanks Calbushbaby http://www.moneysupermarket.com/community/forums/t/orange-credit-referral-declined-my-attempt-to-sta-39545.aspxMon, 09 Nov 2009 12:50:54 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:168156Guestuser5http://www.moneysupermarket.com/community/forums/t/orange-credit-referral-declined-my-attempt-to-sta-39545.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=168156 Hi On saturday I attempted to start a new contract for 2 handsets. I rang up Orange and arranged an order but when they sent my account for referral it got declined. Now I know that I have a good credit history as I have never used a credit card, always pay bills on time and I had a contract with Orange a couple of years ago which ended fine with no outstanding debt. I started a new job in July 2009 and moved into a new property in that month too. I had a credit check before I started my job which showed a clean credit history. I am therefore stumpted as to why I have been declined. If anyone has any ideas or how I can contest or at least find out why I have been declined that would be great. Maybe an e-mail address for the department? Could it be to do with the fact somone at the address I&#39;m living at now had a problem with Orange or maybe because I wanted two handsets? Thanks in advance guys! Jamie http://www.moneysupermarket.com/community/forums/t/motorola-dext-over-the-iphone-39468.aspxThu, 05 Nov 2009 11:40:52 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167837Milli Tant1http://www.moneysupermarket.com/community/forums/t/motorola-dext-over-the-iphone-39468.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167837 After the exciting news that Orange where getting the iPhone and my contract with them coming to an end. I decided that i was finally going to join the iPhone revolution, until i spoke to one of the orange sales team! the contracts that they are offering for that particular phone are - in my opinion disgusting! - I have been with Orange for a long time so i was hoping that they would at least honour my pre-existing contract (600 minutes and unlimited txts) i wouldnt have minded if i had had to pay for the phone, but they wouldnt, 200 minutes and 150 txts was one of the deals they offered me as well as paying &pound;187 for the phone. I think my words to the sales rep where something like this "You&#39;re having a laugh" To cut a long story short, i decide to go for the Motorola DEXT, i saw an advert on the telly recently an thought i looked quite cool. i does pretty much the same as the iPhone, so u can dowload apps from google market, its got facebook on it etc. It arrived yesterday an i must admit its better then i thought it would be - although it is a bit complicated to work (or is that a sign of me getting old!). Orange gave me the phone for free with exactly the same contract as i already had I know the iPhone is good but is it really worth the money and the rubbish contracts they offer you? http://www.moneysupermarket.com/community/forums/t/transfer-contract-39483.aspxThu, 05 Nov 2009 22:43:34 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167926soph c1http://www.moneysupermarket.com/community/forums/t/transfer-contract-39483.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167926Ive currently got a contract with orange., which i can upgrade in april. I did have samsung toco but the touch has broken on it which orange will not replace. Is there anyway i can keep the same contact but transfer to a new one so im starting a new contract now and adding the remaining months that i have still got on to my new contract.?http://www.moneysupermarket.com/community/forums/t/teenagers-and-mobile-phones-help-39436.aspxWed, 04 Nov 2009 13:05:16 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167735maggles2http://www.moneysupermarket.com/community/forums/t/teenagers-and-mobile-phones-help-39436.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167735My sons LG mobile phone has just died after 18 months and my 14 year old daughter refuses to use the basic Nokia I got her. They both barely use the phone for calls, but make the off text and recieve texts and calls. They both want a phone for emergency calls, but mainly for the MP3, radio, camera and now my daughter says touch screen. I am happy to buy them a phone for Christmas with a &pound;10.00 starting credit that meets these requirements but they will have to pay the PAYG costs after that. They only get a small amount of pocket money each and as mentioned don&#39;t use that more airtime. What would people recommend for them that&#39;s going to last and put up with being probably banged about at school. http://www.moneysupermarket.com/community/forums/t/o2-family-bolton-39463.aspxThu, 05 Nov 2009 10:32:10 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167821prettyinpink1411http://www.moneysupermarket.com/community/forums/t/o2-family-bolton-39463.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167821 hi, i have a o2 family bolt on which cost &pound;7.50 a month this offers unlimited calls and texts between 5 people and i was just wondering peoples thoughts on this bolt on http://www.moneysupermarket.com/community/forums/t/cancelling-contract-39401.aspxMon, 02 Nov 2009 20:43:28 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167578soph c1http://www.moneysupermarket.com/community/forums/t/cancelling-contract-39401.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167578Im trying to cancel my Contract as it is not due to be upgraded to April. Even though April does not seem that long away. I want to start a new contract. I have got a samsung toco but its broken because the touch has stopped working. It is still under warrenty but Orange won't do anything about it so im stuck with a old phone and still paying for one thats broken. Is there anyway i can transfer my contract onto a new contract or cancel it without any charges. I also did not receive the text to say there call minutes were going up to 14 per minute. I went over my phone bill last month and ended up paying double my contract. Because they didnt tell me the minutes had gone up is that a breach of contract?http://www.moneysupermarket.com/community/forums/t/vodafone-nightmare-need-advice-39353.aspxSat, 31 Oct 2009 12:12:17 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167363florida093http://www.moneysupermarket.com/community/forums/t/vodafone-nightmare-need-advice-39353.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167363 Basically I took out a 18 month contract via phones4u with Vodafone in January 2009. The first few months were fine. Then after checking my phone bills online I noticed i was being charged line rental for sim cards which 1. I don&#39;t have 2. Have never used 3. Wouldn&#39;t need them as I have a pay monthly contract??? So I emailed their customer services and was told that these numbers were removed and I wouldn&#39;t be charged. Now I have had to email them every single month telling them to remove these numbers and to stop charging me for them. They had never taken any money out of my account for them but still kept adding them to my bills, even though they told me on several occassions that it was all sorted and would no longer happen. After coming back from being on holiday this month i looked at my phone bill and i was being charged cancellation fees for these sim cards that again, i dont have and have never used which they must be able to check! This time it was totalling upto &pound;210, my line rental usually comes to &pound;45 once vat etc has been added. It was a couple of days before my direct debit was due to come off so I contacted them and was advised that an advisor had spoken to her manager and that as i was a valued customer the fee had been waived of &pound;169. However i logged onto my banking and saw that they had in fact taken &pound;210 of me which has now left me in my overdraft, which means to live im going to have to spend money from my overdraft. I contacted them and was told if i could get the pay reference number from my bank and call back they would refund the money, so i did that and called back to be told a case had to be opened and it would take 5-10 days to refund the money. I have never understood how they are so quick to take payments from you but can never refund it in the same amount of time. I asked to speak to a manager and was told that this was indeed the case that it would take 5-10 days. He then said that i was told the wrong thing when i contacted them the other day and that person should have checked the system to see that the payment had been requested on the 27th - and therefore i would have needed to cancel my direct debit... Basically i have had enough - 4/5 months of charges and sim card numbers that have nothing to do with me, having contacted them every month regarding this i have been told each time "thats it all sorted" when infact its not. Now i have &pound;169 taken off me when i was told it wouldn&#39;t be and now i have to live in my overdraft? I really want to cancel my contract with vodafone because as you can see I have had nothing but bother, they can even have the phone back i couldn&#39;t care less but what i was wondering is, is there a way i can cancel this contract without having to pay the remainder months up - seeing as they have messed me around so much? http://www.moneysupermarket.com/community/forums/t/what-is-best-39297.aspxThu, 29 Oct 2009 13:02:13 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167169prettyinpink1414http://www.moneysupermarket.com/community/forums/t/what-is-best-39297.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167169 Hi, i am on a 12 month simplicty tarrif (O2) that finishes in feb 10 and this is what i get with my tarrif 600 mins 1600 texts unlimited weekend calls all for &pound;20 per month the extras - unlimited web bolt on - free your family bolt on - &pound;7.50 total = &pound;27.50 per month i had thought about changing to pay and go o2 and getting unlimited texts and unlimited internet for &pound;15 per month and the adding your famil bolt on , but then i would not get the mins and then i thought about going for the o2 online bonus 24 month tarrif and adding the your family bolt on , but not sure that gives unlimited texts and 100 mins can anyone please help or do i have such a good deal would i be stupid to ever leave and i just need to renew the same contract with everything kept the same thanks http://www.moneysupermarket.com/community/forums/t/o2-problem-39317.aspxThu, 29 Oct 2009 22:54:13 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:167230Farigaig121http://www.moneysupermarket.com/community/forums/t/o2-problem-39317.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=69&PostID=167230 Hi, I have a problem with Orange bill-wise on Imternet charges the companies are really bullies, and one person you talk to does not know what the other has said, I feel they are almost trained to give you the run around. I was out is Saudi Arabia from 23rd Feb this year until May 2nd, I was back in the UK on May 3rd. , I had arranged for roaming charges with Orange before I left, but found their system would not connect, so I purchased a Saudi PAYG system called Al Jawal, and topped it up as one does here by buying tokens. At around 15th May I received a bill from Orange for roaming charges from 8th to 12th May (4 days) at &pound;2400.00 approx, I was firstly back in the UK on 3rd May and secondly never used their system, so I disputed their bill. Before I received their bill I took on a contract Blackberry with them on 14th May, because I dispute the Internet bill they blocked my phone but still presently charge me the monthly fee for it, put a default notice on my Credit file and then a Debt collector on to me. I proved to them by the invoice of buying the Al Jawal, by showing the dates of my flight home, by showing that I was at my local Bank on 5th May, so how could I be roaming on the Internet in Saudi. Then they told me that foreign services are delayed and the dates and times on their Invoice may not be accurate, I said but I was on PAYG and paid Al Jawal in full on a top up basis, so how can there be a foreign service sending bills to you, even delayed, show me the bill to you from the foreign service- no reply. After 4 requests to Orange to give me their controlling body, they told me to write to CISAS, so I did so on the appropriate form, today I received a letter back from CISAS saying that my complainthas been rejected as I have not gone through Orange&#39;s complaints procedure, and they sent me back the 6-7 pages I sent to them saying they had no facility to store such ! In a large London office !!!!!!!! I immediately scanned the letter, sent it by email attachment to Orange asking if I have been dealing with the Complaint Dept or not, if not why was I passed directly to CISAS and not to the Complaints Dept, I copied that email to CISAS How for goodness sake to you win when innocent against such a set up ? So I think there are lots of people in the same boat,all with default markers on their Credit Record that should not be there, so just like you I look for someone who can give the correct answer, and just joined this forum to-night. When I find it I will let you know as I am a very determined person in my 60s, that does not lie down to these people when I know I am correct.