http://www.moneysupermarket.com/community/forums/the-expert-view-broadband-141.aspxenCommunityServer 2.1 (Debug Build: 0.5)http://www.moneysupermarket.com/community/forums/t/mobile-broadband-amp-tv-cutting-the-cost-of-the-n-37582.aspxFri, 14 Aug 2009 13:16:40 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:160103Community0http://www.moneysupermarket.com/community/forums/t/mobile-broadband-amp-tv-cutting-the-cost-of-the-n-37582.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=160103 Millions of households are having to make cutbacks but research from Ofcom found that we're more likely to forego a holiday than downgrade our TV package, mobile or broadband. But even if you can't give them up, you can bring costs down says Felicity King-Evans... Click here to read this article http://www.moneysupermarket.com/community/forums/t/beware-the-broadband-traps-37265.aspxMon, 03 Aug 2009 15:59:17 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:158784Community0http://www.moneysupermarket.com/community/forums/t/beware-the-broadband-traps-37265.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=158784 Most of us aren't getting the broadband speeds we're paying for according to a new report from Ofcom, while many risk being stung by exorbitant charges for exceeding monthly download limits. We look at how to avoid these broadband traps. Beware the broadband traps http://www.moneysupermarket.com/community/forums/t/switch-broadband-and-save-money-30698.aspxMon, 26 Jan 2009 16:09:37 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:135368Community1http://www.moneysupermarket.com/community/forums/t/switch-broadband-and-save-money-30698.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=135368 It’s possible to save more over £200 a year by switching broadband provider yet more than four in five haven’t done so in the last 12 months. If you’re one of those missing out on savings broadband expert James Parker will show you how to find the best deal for your needs… Click here to read this article http://www.moneysupermarket.com/community/forums/t/re-quotconsumers-still-ripped-off-by-charges-hidd-29427.aspxWed, 24 Dec 2008 15:45:15 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:130748graham10033http://www.moneysupermarket.com/community/forums/t/re-quotconsumers-still-ripped-off-by-charges-hidd-29427.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=130748 With regards to the news article released by Moneysupermarket.com 18th Dec. - It's the small-print/T.'n'C that infuriates the consumer because we are just meant to accept the charges that are incurred, in my case a house move retaining O2 as my Broadband provider incurring a charge of GBP50 - I initially queried the charge and am now questioning the validity- their records show that they did not notify me when I requested the change.. Would anyone be good enough to advise how I should proceed from here - the last from O2 Broadband Customer Service " I have been advised by the Duty Manager that the charge will stand because it is in our Terms andConditions " !! http://www.moneysupermarket.com/community/forums/t/llu-questions-28124.aspxWed, 19 Nov 2008 22:55:40 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:123579shokkyy10http://www.moneysupermarket.com/community/forums/t/llu-questions-28124.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=123579 Orange have agreed to release me from my contract with them due to the unresolved problems I've had with the package, which have been ongoing for seven months, and to my subsequent complaints to ISPA. Obviously, I want to be very careful that this time I pick a provider that's going to offer me good customer service and support. If possible, I'd like to avoid ever speaking to another offshore support desk for the rest of my life. I'm 2 miles from the exchange and on the Orange service I get download speeds between 0.9 and 1.4meg. I work from home so I need reliability, and I watch movies online so I want a decent-sized limit or none, and if possible I'd really like better speed. I need to replace both landline and connection. According to Samknows, the only ISPs with LLU kit in my exchange are O2/Be and TalkTalk. I've been to a few ISP sites to check the speeds they're quoting me, and most are quoting around 1meg. However, O2 is quoting me 4meg and TalkTalk is quoting me 2.7meg. Strangely, Be quotes me just 1 meg. Is it likely that because O2 and TalkTalk have LLU at my exchange they really would be likely to give me actual speeds that are so much better, or are they just making unrealistic claims? And if they're both on LLU, why would O2 be so much faster than TalkTalk? And if O2 is using the Be network, how could they achieve 4 times the speed? And how do I find out what contention ratios they use? And if I do switch to a provider with LLU, would this mean that if I subsequently switched back to BT or another phone provider I'd have to pay a new line connection fee and possibly have to change my phone number? Even if that were the case, I'd presume that wouldn't apply when switching away from Orange, since although line rental is included in that package they apparently don't have LLU at my exchange - does that sound right? If there isn't a financial downside involved in switching to an LLU provider, i guess they're the only choices for better speed. TalkTalk does currently still use offshore support desks, but they've committed to moving the whole lot back onshore as fast as poss and their online forums look pretty good. It has to be said their latest package is a real bargain at £16.99 including line rental, plus £30 connection fee, and the concept of dealing with just one bill/supplier is a good one when it works. Their call charges are higher than Orange, though. Using O2 and BT combination would come to £23 but with free connection (for O2, not sure about BT). Can anyone answer these questions for me? And any comments on the pros/cons of these providers? http://www.moneysupermarket.com/community/forums/t/save-a-bundle-in-the-mobile-and-broadband-jungle-27550.aspxFri, 07 Nov 2008 14:39:07 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:119633Community0http://www.moneysupermarket.com/community/forums/t/save-a-bundle-in-the-mobile-and-broadband-jungle-27550.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=119633Broadband bills have decreased by more than 13.9% in the last 12 months but customers are continuing to pay over the odds for both broadband contracts and their mobile phone deals. Rob Barnes takes a look… Click here to read more http://www.moneysupermarket.com/community/forums/t/are-you-ready-for-the-digital-switch-26558.aspxFri, 17 Oct 2008 09:16:30 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:113743Community2http://www.moneysupermarket.com/community/forums/t/are-you-ready-for-the-digital-switch-26558.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=113743One year on from the beginning of the digital TV switchover, many viewers are still confused about how to make the change. Broadband expert, James Parker explains what the switch means for you and what you need to do to be ready… Click here to read more http://www.moneysupermarket.com/community/forums/t/britains-broadband-still-not-up-to-speed-26249.aspxFri, 10 Oct 2008 10:30:37 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:111220Community0http://www.moneysupermarket.com/community/forums/t/britains-broadband-still-not-up-to-speed-26249.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=111220 Research has revealed that Britain is failing to deliver a consistent and quality experience for its broadband customers and this could seriously affect our ability to capitalise on new technologies. So what can customers do to catch up? Rob Barnes, our head of broadband takes a look... Click here to read more http://www.moneysupermarket.com/community/forums/t/broadband-users-rush-to-sky-23667.aspxFri, 08 Aug 2008 09:20:19 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:102268Community12http://www.moneysupermarket.com/community/forums/t/broadband-users-rush-to-sky-23667.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=102268 According to the latest figures Sky is the fastest-growing broadband service in the UK while BT and Talktalk struggle to meet expectations for increases in new customers. So what makes the Sky deals so attractive – and are there better packages available? Rob Barnes takes a look... Click here to read more... Have your say: Share your experiences with your broadband provider. Whether it's good or bad, it's very useful to those currently looking to sign-up for, or change, their broadband package. Compare deals from UK broadband providers http://www.moneysupermarket.com/community/forums/t/broadband-security-threat-24402.aspxFri, 29 Aug 2008 08:22:23 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:104572Community5http://www.moneysupermarket.com/community/forums/t/broadband-security-threat-24402.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=104572 More than two-thirds of UK households now have internet access but many could be leaving themselves open to hijackers and fraudsters. Rob Barnes takes a look… Click here to read more.... http://www.moneysupermarket.com/community/forums/t/utility-warehouse-21949.aspxTue, 09 Oct 2007 17:21:50 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:55236paulbec2http://www.moneysupermarket.com/community/forums/t/utility-warehouse-21949.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=55236 Jason I think you need to read more about pyramid selling The look of a structure i.e. it looks like a pyramid is like all BUSINESS A MAN AT THE TOP SUPPORTED BY MANY LEVELS BELOW What Pyramid selling is is simply I ask you to give me £100,000 and I'll give you 20% return p.a. I then use the next person's £100,000 to pay you your 20% and so on. It works for a while until finally, being built on sand, the pyramid collapses. The Utility Warehouse is quite simply a brilliant cost saving system where some 16000 self employed salesmen get a few customers, earn a pittance, and the company does quite nidely. A few eanr reasonably and a very few at the top live the life of Riley! BUT every customer saves money. EVEN poor old Marooned who being a complete twit did not (as we are all told to do) read his meter regularly and keep his supplier up dated! Thus he had a debt that needed addressing. He still got the best cheapest energy available in his region! Paul http://www.moneysupermarket.com/community/forums/t/broadband-speeds-revealed-22680.aspxFri, 27 Jun 2008 08:56:52 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:98980Community7http://www.moneysupermarket.com/community/forums/t/broadband-speeds-revealed-22680.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=98980 You may be paying for fast broadband access but are you getting it? Moneysupermarket has carried out speed tests on the services provided by the main internet service providers, so how has your supplier fared? Rob Barnes investigates .... Click here to read this article. http://www.moneysupermarket.com/community/forums/t/exclusive-broadband-deal-22306.aspxThu, 05 Jun 2008 12:36:18 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:97477Community0http://www.moneysupermarket.com/community/forums/t/exclusive-broadband-deal-22306.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=97477 Moneysupermarket.com is offering an exclusive broadband deal with talktalk. It’s market-leading on price but you need to act quickly as it’s only available until June 17. Rob Barnes, Head of Broadband and Mobile Phones looks at this exclusive deal in detail... Click here to read this article. http://www.moneysupermarket.com/community/forums/t/save-a-bundle-on-your-broadband-21639.aspxFri, 09 May 2008 10:00:29 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:94194Community0http://www.moneysupermarket.com/community/forums/t/save-a-bundle-on-your-broadband-21639.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=94194 Most of us have a phone, television and broadband internet access in our homes and dealing with three separate bills each month can be expensive, never mind a hassle. However, you can now roll all three services into a ‘bundle’ – but are these offers as good as they seem? Rob Barnes, head of broadband and mobile phones, grabs the remote control, mouse and handset and finds out if there's a better, cheaper way... Click here to read this article. Can you offer advice to anyone considering a broadband bundle? Click reply to have your say... Watch our videoblog 'Talking to Talk Talk' Compare deals from UK broadband providers http://www.moneysupermarket.com/community/forums/t/keep-broadband-costs-in-check-20533.aspxFri, 11 Apr 2008 10:11:21 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:89436Community0http://www.moneysupermarket.com/community/forums/t/keep-broadband-costs-in-check-20533.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=89436 It’s all well and good to shop for the cheapest broadband deal but what happens if something goes wrong? BT has now made its technical support and customer services phone line free of charge – but how does this deal compare to the rest of the market? Rob Barnes examines ways to keep your broadband costs down to avoid putting pressure on your bank balance. Click here to read this article. Have you suffered when you've had a problem with your broadband connection? How much have you spent on calls to your internet service provider's technical support? Click reply to have your say. http://www.moneysupermarket.com/community/forums/t/marketleading-broadband-available-only-through-mo-19153.aspxFri, 14 Mar 2008 10:54:31 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:83915Community10http://www.moneysupermarket.com/community/forums/t/marketleading-broadband-available-only-through-mo-19153.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=83915Moneysupermarket.com is offering internet users the opportunity to take advantage of an exclusive broadband deal. Rob Barnes, Head of Broadband and Mobile Phones, takes a look... Click here to read this article. Click 'Reply' to have your say... http://www.moneysupermarket.com/community/forums/t/is-this-the-end-for-landlines-18527.aspxFri, 29 Feb 2008 11:06:46 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:81046Community0http://www.moneysupermarket.com/community/forums/t/is-this-the-end-for-landlines-18527.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=81046 Home phones could soon become obsolete thanks to the emergence of mobile broadband packages that can put you online anywhere at any time. However, just how good are these deals and should we really be abandoning our fixed lines? Rob Barnes, Head of Broadband and Mobile Phones looks at how it works and the options available and assesses whether it's right for you... Click here to read more. Hit 'Reply' to have your say... http://www.moneysupermarket.com/community/forums/t/dont-wait-for-downloads-grab-the-speed-you-need-17301.aspxFri, 01 Feb 2008 08:54:08 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:75219Community1http://www.moneysupermarket.com/community/forums/t/dont-wait-for-downloads-grab-the-speed-you-need-17301.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=75219How many of us signed up for high-speed internet but are still frustrated by the time it takes to download data, music or movies? Rob Barnes, Head of Broadband & Mobile Phones explains how to find out if we're really getting the speed we've paid for… Click here to read this article. http://www.moneysupermarket.com/community/forums/t/put-your-broadband-speed-to-the-test-16577.aspxThu, 17 Jan 2008 10:37:43 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:72354Community0http://www.moneysupermarket.com/community/forums/t/put-your-broadband-speed-to-the-test-16577.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=72354 Though internet speeds have come a long way since dial-up, they can still be frustrating as we sit and wait for music, movies or even just web-pages to download. Moneysupermarket.com have launched an all-new broadband speed test and with this easy-to-use tool, you’ll be able to get a clear picture of the speed you’re actually receiving. Rob Barnes, Head of Broadband and Mobile Phones helps you out... To read this article, click here. To test your broadband speed, click here. http://www.moneysupermarket.com/community/forums/t/online-and-on-the-move-16471.aspxTue, 15 Jan 2008 13:45:57 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:71992Community0http://www.moneysupermarket.com/community/forums/t/online-and-on-the-move-16471.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=141&PostID=71992 It’s amazing how technology moves on. From LPs, to cassettes, to CDs, to music downloads; from video recorders to DVD players; and does anyone remember when our internet access was restricted to a desktop PC and a phone line? Rob Barnes, Head of Broadband and Mobile Phones has seen the future of broadband - and it's mobile... Click here to read this article.