http://www.moneysupermarket.com/community/forums/plus-net-107.aspxenCommunityServer 2.1 (Debug Build: 0.5)http://www.moneysupermarket.com/community/forums/t/pretty-please-33723.aspxMon, 06 Apr 2009 16:47:32 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:145112JaimeHolland2http://www.moneysupermarket.com/community/forums/t/pretty-please-33723.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=145112 When will PlusNet go back to offering no-contract month-by-month broadband please? I'm more than happy to pay an upfront charge, I just don't want to be stuck with a contract (I may have to move to an address where I don't need broadband in a few months....) It's hard enough to get line rental without signing your life away for some reason..... am I so unusual in wanting some flexibility? http://www.moneysupermarket.com/community/forums/t/i-love-plus-net-but-i-have-some-issues-23399.aspxFri, 01 Aug 2008 01:44:02 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:101485Allie Meg2http://www.moneysupermarket.com/community/forums/t/i-love-plus-net-but-i-have-some-issues-23399.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=101485 I've been trying to get these issues fixed, but the more it continues the more I feel I may leave at the end of my 12 months. About 3 months ago, plus net emailed me saying they were upgrading my usage allowance but keeping the price I paid the same. With the next month's invoice I was overcharged and after sending an email the overcharge was refunded to me. The next month the same thing happened again and I was told this overcharge would again be refunded to my account, which it wasn't. The same thing happened the third month and after I emailed them saying it had happened again and I was still waiting on the refund from last month as well. I was told that they would refund what I was owed and that my account details had been amended to show the correct price. The package price has been amended but is still wrong and they've only refunded one month instead of two. Generally speaking I really like the service plus net supplies, I rarely have connection problems or anything like that. But this billing problem is getting me down. Allie http://www.moneysupermarket.com/community/forums/t/bandwidth-shaping-18571.aspxSat, 01 Mar 2008 00:49:29 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:81265BobG10http://www.moneysupermarket.com/community/forums/t/bandwidth-shaping-18571.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=81265At present I am with pipex homecall and am getting increasingly unhappy. it seems that my bandwidth is capped at around 256K or lower during the evening (but rises to 1.4M after midnight). As this is a rural area I don't expect to get massively high speeds but this is unworkable. the decay seems to have set in after Tiscali took them over (although this might just be coincidence) and their system runs over the tiscali network. My question is would I get the same if I moved over to plusnet? Is plusnet a reseller of the tiscali network in the same way or is it on a different system? I would probably want to get the phone over at the same time, has anyone had experience of this shift and if so how pain'ful'/'less' was it? cheers BobGhttp://www.moneysupermarket.com/community/forums/t/ask-plusnet-thread-5966.aspxThu, 24 May 2007 10:13:28 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:25476Jason Lloyd57http://www.moneysupermarket.com/community/forums/t/ask-plusnet-thread-5966.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=25476Hi All As you are probably aware PlusNet are working with Moneysupermarket.com to try to help their customers or answer any queries in our forum. This is part of an ongoing drive for us to help users by giving them access to providers and enable a two way dialogue between forum members and the providers. This is in part to try to help resolve technical / customer problems but it's also an opportunuity to share experiences, inform users and answer queries from users who might be thinking about signing up to PlusNet Please feel free to talk in the PlusNet forum - one of their staff is usually monitoring this sub folder and should get back to you within 24-48 hours. Kind Regards Jason Lloyd http://www.moneysupermarket.com/community/forums/t/quote-me-10858.aspxFri, 07 Sep 2007 10:10:55 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:47397cjard13http://www.moneysupermarket.com/community/forums/t/quote-me-10858.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=47397 Hi PlusNet Can one of you give me the minimum total cost (e.g. no excess usage charges) of signing up to Option 4 broadband, and then leaving after 3 months (i.e. connection, rental, subscription, disconnection etc). I have a wireless ADSL router already, and you can assume that the line is connected to the exchange but not the rest of the telephone network (i.e. I'll be getting line rental from you too) Thanks Caius http://www.moneysupermarket.com/community/forums/t/complete-newb-to-bb-requesting-advice-re-pn-12743.aspxMon, 15 Oct 2007 11:18:59 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:56219LTF0http://www.moneysupermarket.com/community/forums/t/complete-newb-to-bb-requesting-advice-re-pn-12743.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=56219 Hey there - there hasn't been that much activity on this forum recently, but if you don't ask, you don't get! I've been on Freeserve/Wanadoo/Orange AnyTime Dial up now for years, partly because my (apparently antique! - the nerve!) computer just wasn't powerful enough to do anything much. Finally, I've gotten a new pc and was planning to stick with the dial-up for a month or two until I'd had managed to get a really good idea of broadband, how it works, package deals etc., but as the new pc doesn't have a modem, that is out the window! Looking around on comparison sites, I've kinda decided I would like to go to PlusNet as my first bb provider, but as I have no idea of what my usage would be, I'm in two minds as to what to order, at least for the first month. Personally, I use my comp a lot - I get a fair amount of emails, occasionally send or receive hefty attachments keeping in touch with family and I play Runescape a lot (oh the joys of an addiction!) as well as a lot of general surfing. The children also play RS, get a lot of email between them and have to send work to school occasionally, use school affiliated sites for learning and homework as well as IM. I'm pretty certain we'd like to be able to look at video and music sites at times as well. Question 1: If we tried the Option 3 for a month and it turned out it was too much for what we use, is it easy to downsize to Option 2? Question 2: Would it cost us anything to downsize or would we have to exchange the router? Question 3: How long does it take to set up/get the router/get online in the first instance in general? I've noticed differing views on this. Question 4: For anyone with the phone bundle, would you recommend it? We don't actually make many phone calls - in fact my rental charge often exceed the calls by over 50% in the least instance. How would this compare to using PlusNet as my phone provider? (BTW, yes, I have read that it's now owned by BT in an independant fashion, but it's usually better to ask for reviews!) I've already put in my 30 day notice to Orange about the dial-up and I have been told it will be cut off on November 11th, so I would appreciate the views of both PlusNet staff and customers to my queries. Many (hopeful) thanks in advance! http://www.moneysupermarket.com/community/forums/t/multiple-locations-9638.aspxTue, 14 Aug 2007 09:32:25 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:41538csj1http://www.moneysupermarket.com/community/forums/t/multiple-locations-9638.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=41538I would like to join PlusNet but, before doing so, could someone please tell me whether I could use my PlusNet account at more than my home location e.g. when I am visiting family, or am I restricted to the BT phone number where I join.http://www.moneysupermarket.com/community/forums/t/supanet-broadband-9015.aspxMon, 30 Jul 2007 18:46:49 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:39095jeep1http://www.moneysupermarket.com/community/forums/t/supanet-broadband-9015.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=39095Has anyone experience with Supanet Broadband,good or bad ? http://www.moneysupermarket.com/community/forums/t/plusnet-advance-charges-8076.aspxThu, 12 Jul 2007 01:40:22 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:34817mickc673http://www.moneysupermarket.com/community/forums/t/plusnet-advance-charges-8076.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=34817i was thinking about joining plusnet and got as far as filling out the joining application only to find i had to pay advance charges before im even connected, could sumone please tell me why ive got to pay in advance before i go live as i dont think that is fair as most other companys put advance charges on your first bill after your go live date. http://www.moneysupermarket.com/community/forums/t/welcome-to-the-plusnet-forum-5882.aspxTue, 22 May 2007 10:51:26 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:25016ChrisCotterill17http://www.moneysupermarket.com/community/forums/t/welcome-to-the-plusnet-forum-5882.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=25016 This is just a quick hello from me to say welcome to the PlusNet forum. Me or one of the other PlusNet Comms team will regularly have a look at this forum to try and help you guys out with any problems or questions that you have regarding to PlusNet or broadband in general. Hopefully we can answer all your questions and help you out when you need it. http://www.moneysupermarket.com/community/forums/t/we-have-a-wii-for-you-to-win-respond-to-our-surve-6243.aspxThu, 31 May 2007 09:23:31 GMTd60303e3-0d44-49ad-b329-9875dfa2f932:26899Community0http://www.moneysupermarket.com/community/forums/t/we-have-a-wii-for-you-to-win-respond-to-our-surve-6243.aspxhttp://www.moneysupermarket.com/community/forums/commentrss.aspx?SectionID=107&PostID=26899http:// www.surveymonkey.com/s.asp? u=324933782329 The broadband survey has been improved, and now has an area for you to enter your email address - one lucky respondent will win a Wii. Please just tick your answers to two simple questions and you could be that lucky winner...... Good Luck - and don't forget to delete the spaces in the URL. Community Editor