Almost 6 weeks and still no TV

I rang WH on the 22nd of July to be told Letter was now on there system and replacement Vouches in my name would be reissued and id receive them in a few days!!! 27th of July still no vouchers so i rang to be told no letter on the system and the original vouchers had not been received back (i posted them back 26th june and have a reply letter from them saying they have received my letter and they will retain the vouchers and would like a letter from Mr X XXXXX) witch was posed 2nd july and now they havent received.

i was told they would send me a disclaimer for my bro to sigh basically to say we havent got the vouchers and they will be classed as lost!! then around 5pm got a call from a WH to say they are sending me a Gift Card to the Value of the vouchers! with no name on!! so fingers crossed it wont be much longer!!